Resolved – Intermittent Network Problems

IRM is currently experiencing intermittent network problems . We are working on the issue but do not have an estimated time of resolution.

Posted in Uncategorized

Resolved – SQL Server failure

IRM is experiencing connectivity issue to the Microsoft SQL Cluster Servers. This issue is impacting several services which primarily including:

  • Housing
  • RAC Center
  • SharePoint (sharepoint.fau.edu)
  • Xitracs (xitracs.fau.edu)
  • EMS Master Calendar
  • EMS

We are working to resolve this issue but do not have an estimated time of resolution (ETR)

Posted in Uncategorized

Completed – IRM Systems Maintenance 03/17/11

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 03/17/2011 from 3:00am to 7:00am during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:30 AM – 6:00 AM
Description of Change: We will be applying a security update to Blackboard
Affected Services:
Blackboard
Affected Systems:
Blackboard.fau.edu
===============================================================

When: 5:00 AM – 6:00 AM
Description of Change: We will be upgrading server RAM
Affected Services:
Blackboard Proxy Servers
Xitracs Document Management Server (SACS Accreditation)
SharePoint
Affected Systems:
Blackboard.fau.edu
Xitracs.fau.edu
=================================================================

Posted in Uncategorized

Resolved – Password Sync 15 – 30 minute delay

Between 3:00 PM and 3:30 PM on Wednesday, March 16, 2011, users may have experienced a 30 minute delay in the synchronization of their password between Active Directory and MyFAU. All problems are currently resolved and passwords should now be in sync.

Posted in Uncategorized

Resolved – Network disruption

At approximately 4:35 pm the FAU network experienced a disruption. It has since returned to operating status. The Networking department is looking into the cause and will provide more information when it becomes available.

Posted in Uncategorized

Blackboard performance and errors

A small number of Blackboard clients may have experienced reduced performance and errors between 12pm and 12:30pm. All systems have currently returned to service and we will continue to investigate the cause of these errors.

Posted in Uncategorized

Resolved – Boca Bldg 51 Network Outage fixed

The fiber optic connection to Boca building 51 (Performing Arts), dropped at 6:00pm taking the network offline in that building. It has been fixed and the network in building 51 has now been restored

Posted in Network and Telecom

SafeAssign tool in Blackboard will be unavailable 3/20/11 from 6:00pm to 7:00pm

On Sunday, March 20th, 2011 the SafeAssign tool in Blackboard will be unavailable from 6:00pm to 7:00pm due to system maintenance.

Posted in Network and Telecom

Completed – IRM System Maintenance 03/10/11 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health check on Thursday, 03/10/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When: 3:30 AM – 4:00 AM
Description of Change: We will be upgrading the Exchange Server’s Login Page
Affected Services: Mail.fau.edu (Exchange Webmail)
Affected Systems: Exchange WebMail Exchange Front Ends
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When: 4:00 AM – 6:00 AM
Description of Change: We will be upgrading the Central Authentication services theme.
Affected Services: Single Sign On Network Registration (talon.fau.edu/netreg) HelpDesk Single Sign on (www.fau.edu/helpdesk)
Affected Systems: cas0p.fau.edu cas1p.fau.edu sso.fau.edu
==================================================

When: 5:00 AM – 6:00 AM
Description of Change: changing VMware management port on all middleware production VMware servers to a new subnet.  Brief network interruption on guest virtual machines is possible.
Affected Services: Netreg Sharepoint Owlapp
Affected Systems: Vmwboc01 Vmwboc02 Vmwboc03 Vmwboc04 Vmwboc05
================================================

When: 5:00 AM – 6:00 AM
What:
1. Banner faculty/advisor self-service 8.4 upgrade – No downtime foreseen. Will affect those trying to access the faculty/advisor pages during this time.

2. Oracle TNS entry for Banner to talk to Harvest – No downtime

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Posted in Uncategorized

SafeAssign in Blackboard will be unavailable due to maintenance Friday 3/11 2am-4am

On Friday March 11th, 2011 from 2:00am to 4:00am the SafeAssign tool in Blackboard will be unavailable due to system maintenance.

Posted in Uncategorized