Resolved – Storage hardware failure

We have experienced a storage array failure and as a result the following applications have become unavailable:

Graduate admissions application Certain parts of the www.fau.edu website Certain channels/tabs from the MyFAU portal

We are currently working with the vendor to resolve this problem, however, no ETA is available at this time.

Posted in Uncategorized

Completed – IRM Systems Maintenance, Thursday April 16, from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 06/16/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00 AM – 4:00 AM

Affected Services:  Blackboard 9.1 Production

Affected Systems: Solaris Zones: BP1 – BBP7 and COLLAB servers

Description of Maintenance:  The Blackboard 9.1 production servers will be updated for a vulnerability to cross-site scripting in a portion of the Discussion Board.  No reboots are necessary.

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When: 5:00 AM – 6:00 AM

Affected Services:

Identity Manager and Password Sync
SharePoint

Affected Systems:

IDM4P, SPWFE1, SPWFE2, SPAPP1

Description of Maintenance: We will be increasing the size of disk drives.

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When : 5:00 AM – 6:00 AM

Affected Services: DNS

Affected Systems: Nsboc0.fau.edu, Nsboc1.fau.edu, Nsdav1.fau.edu, Nsftl1.fau.edu, Nsjup1.fau.edu, Nspsl1.fau.edu

Description of Maintenance: We will be adding the following DNS zones to above name servers: ad.fau.edu

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When: 6:00 AM – 7:00 AM

Description of Maintenance: Java security patch installed on seeker, seeker2, seeker3, vkiller, vkiller2, bertjr, ns, ns1, faugpc01, irmftp, faujsa, and faujazz.

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When : 5:00 AM – 6:00 AM

Description of Maintenance: We will be applying Windows patches to all middleware systems.

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When: 3:00 AM – 7:00 AM

Description of Maintenance: Banner Channels 8.3.0 upgrade on FAUP – no downtime.

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When: Wednesday, (6/15)10:00 PM – Thursday (6/16) 7:00 AM

Description of Maintenance: The Barnes and Nobile links on the Registration Add/drop page and the My Schedule page will be temporarily unavailable due to an upgrade being done my Barnes and Noble. The links will be available by 7:00am on Thursday.

Posted in Network and Telecom

Resolved – WISE, FAU’s main web server is unavailable

**Correction – the web server is responding at our DR site thru GTM.  Unfortunately this still effects site publishing and pages using MySQL databases hosted on WISE, or CGI scripts that reference wise directly.

WISE & Webnet3 are currently down and systems is trying to get to the root of the issue. Our additional redundant web server (webnet2) is currently answering all www.fau.edu requests so the main site is still viewable.

Please be aware the other services will be effected such as the ability to update pages thru OmniUpdate or LCMS along with various CGI or MySQL forms.

We apologize for the inconvenience.

Posted in Systems

Resolved – Echo360 recordings are currently unavailable

The recordings hosted on the Echo360 system are currently unavailable. Please be aware that no data has been lost.

It is anticipated to have the recordings once again accessible by close of business today.

Posted in Uncategorized