As part of our ongoing efforts to improve performance of MS Exchange, on Sunday, January 20 between 3:00 am and 6:00 am additional system will be added to the Exchange cluster. Users will experience intermittent connectivity issues during this period.
On Monday, Jan 21 from 3:00 am to 6:00 am, FAU core firewall will be receiving patch upgrade. This may cause intermittent network outage.
We apologize for any inconvenience this may cause.
OIT
On Monday January 21st from 04:00am until 08:00am OIT will be performing maintenance on the VOIP servers at the Jupiter campus. During this time there will be no phone service on any FAU telephone. In the event of emergency users will have to use a cellular phone or a NON-FAU telephone to dial 911 or the FAU police at 561-271-5163.
Update- Echo360 service has been restored and course videos are now available.
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The Echo360 system that serves course video content is not currently allowing logons. We are investigating now and will update this post when service is available again.
This is currently affecting course videos available within Blackboard.
Service Pack 1 for SCCM installation has failed. We are investigating the issue. SCCM has not been altered and is currently operating as it was.
Thank you,
Systems
The Graduate Admissions Application Maintenance was completed at 5:45 am.
Blackboard maintenance has been completed and all systems are back up and running.
Thank you
Middleware
Office of Information Technology (OIT) will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
OwlApps, EMS, Blackboard, Banner SSB & INB, and SCCM
When: 3:00 AM – 4:00 AM
Affected services: OwlApps, Graduate Admissions App
Affected systems: OwlApps
Description of maintenance: We are updating OwlApp to correct a bug in the confirmation email.
User impact: The Admissions application will not be available during the proposed downtime. We do expect it to take less than the allotted time.
When: 5:00 AM – 6:00 AM
Affected Services: EMS
Affected Systems: events.fau.edu
Description of Maintenance: EMS, VirtualEMS, and Master Calendar will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to log in again.
When: 5:00 AM – 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Install two patches in Blackboard to solve issues with submitting grades in certain situations.
User impact: Blackboard will not be available during the proposed downtime. We do expect it to take less than the allotted time.
When: 3:00 AM – 7:00 AM
Affected services: Banner SSB
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production:
User impact: The user may receive a timeout or ‘Page Not Found’ message while connected to SSB. Banner INB or Banner SSB response time may be a little slower than normal. Users can try to connect after 7:00 AM
When: 3:00 AM – 5:00 AM
Affected Services: SCCM
Affected Systems: SCCM
Description of Maintenance: Microsoft prematurely released a patch into production which only is compatible with SCCM SP1. The patch upgraded a component on the server to only be compatible after SP1. After the patch was installed, the SCCM server is currently down and not responding to client’s requests. The only resolution to this issue is to upgrade the SCCM software version to SP1. Service Pack 1 will also provide new features to SCCM administrators as well as support for Windows 8, Server 2012, Mac OS, and Linux.
User Impact: None. Desktop clients will continue to not be able to talk with the server. When the service pack gets installed the clients will begin talking with the server again.
Due to a power outage the network is offline in several buildings on Boca Campus. Buildings include Innovation Village, Stadium, BioMed, Science & Engineering, Rec Center, Alumni Center. Once power is restored we will make sure all network devices are back online.
This issue has been resolved.
The voicemail issue has been resolved.
Thank you
We are currently experiencing a problem with the Xpressions voicemail system. This is affecting all campuses and the problem has been escalated to our vendor.