MyFAU’s Login Page Has a New Look

MyFAU’s login page has a new look! There are no changes to its functionality. It has just been made to look more consistent with current FAU designs.

Posted in Uncategorized

[Completed] Blackboard Maintenance 8/22/13

Blackboard Maintenance has completed and all services are operational.

 

Posted in Uncategorized

Blackboard Maintenance 8/22/13

On Thursday 8/22 4-6:00 Am OIT will be performing Blackboard maintenance to make a configuration change.
Blackboard will be unavailable during the maintenance.

Posted in Banner and Admin Systems, Systems

[Completed] Emergency Core Router Maintenance – Davie Campus 8/22/13 from 5:00 am to 6:45 am

On Thursday, August 22, 2013 from 5:00 am until 6:45 am, OIT will be performing emergency maintenance on the core router for the Davie Campus. During this time there will be limited network and phone services on the Davie Campus.
In the event of emergency users will have to use a cellular phone or a NON-FAU telephone to dial 911 or the FAU police at 561-271-5163.

Posted in Uncategorized

Banner TEST Cloning

The cloning of Banner TEST is now complete and available for access.

Posted in Email, Systems

[resolved] Intermittent issues with Outlook connectivity

*Update 3:42PM – We believe the issues related to Outlook prompting for credentials have been resolved. If you are still experiencing this issue please close and re-open Outlook. If the problem persists please open a helpdesk ticket so we may inspect your system. Thank you for your patience!

We are experiencing intermittent issues with Outlook prompting for passwords and in some cases not connecting to the mail server. We believe these issues are related to the settings modified in the maintenance window this morning. We are working to determine the issue and resolve it as quickly as possible. Closing and re-opening Outlook may resolve the issue in the meantime.

Thank you,

Systems

Posted in Email, Systems

Resolved – Network: Davie campus network outage

We are experiencing a network outage on the FAU Davie campus. We are working to determine the cause of the outage.

Thank you

Posted in Uncategorized

Blackboard Maintenance – Complete

The Blackboard Maintenance for this morning has been completed.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs., Aug 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/15/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 2:30 AM – 6:00 AM
Affected services: Network connectivity
Affected systems: Wireless Networks (Boca) – DHCP and DNS, Wired Networks (Boca) – DHCP and DNS, Blackboard, Banner.fau.edu, My.fau.edu
Description of maintenance: OIT Will be performing network and systems maintenance from 2:30 a.m. until 6:00 a.m. on Thursday August 15th.  During this time, access to Blackboard, MyFAU, and Banner may be intermittently available. In addition, the wireless and desktop networks on the Boca Raton may experience some minor issues for a couple of minutes. Maintenance is scheduled from 2:30am to 6:00am, although maintenance should conclude shortly after 3:00am.
User impact: The following services will be unavailable intermittently: Wireless Networks (Boca) – DHCP and DNS, Wired Networks (Boca) – DHCP and DNS, Blackboard, Banner.fau.edu, My.fau.edu

When: 3:00 AM – 5:00 AM
Affected Services: Blackboard, Banner, Myfau, Filelocker, Directory Services, CAS, IDM, Netreg, Sharepoint, OwlApp, UGApp, Tms Bridge, WordPress, Housing (boc22hou3), windowsupdate, services hosted on Test bigIP ltms, lintalon2, ecswins01, acsmem02, jenkins, sccm_pxe, 7client11, idm4p, dnsboc1, flashgordon, boc22cm102srv10, sccm_pxe, talonx1, mad-development, SeleniumWin8, mcclient, owlappd, adcon, dhcpboc0t, SeleniumXP, WDG-CLI-01, devbclient8, idm2, DevEMSIIS, gapps, issdev, 7client10, dhcpboc1, ldapboc1, owls2.hpc.fau.edu, lintalon1, owl1.hpc.fau.edu, pxetest, idm1, ldapboc0, fauappsrv1, ecswins02, lintalon0, AppVcc, devbclient7, ldapboc0t, ldapboc0t, boc22cm102srv9, AppV-Testing, fauweb2, DevEMSManagement, owlappt, SeleniumWin7, testclient, dhcpboc0, BESNODE01, talonx2, acsmem04, fauwebdev, dnsboc0, and iss.
Description of maintenance: Network settings for the 131.91.128.x, 131.91.129.x, and 131.91.131.x subnets are being changed as per the requirements of the OIT security group.
User impact: There should be no significant end user impact.  There might be some slight interruptions during the moment of switchover in the services listed above.

When: 3:00 AM – 5:30 AM
Affected services: Windows Authentication
Affected systems: Windows domain controllers
Description of maintenance: Half of the systems supporting Windows authentication on Boca campus will be migrated to new hardware.
User impact: No end-user impact is expected.

When: 3:00 AM – 3:05 AM
Affected services: Exchange email
Affected systems: Exchange email server
Description of maintenance: FAU’s mail system for faculty and staff will be modified to tell mail client software to contact it in a different way.
User impact: No end-user impact is expected.

When: 4:00 AM – 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be installing the cumulative patch #16 from Blackboard to be current on Blackboard patches.
User impact: Blackboard will be unavailable while patch is installed.

When: 5:45 AM – 6:15 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of maintenance: Blackboard has released updates to several Building Blocks (Retention Center, SafeAssign, Cloud Profiles, Pearson MyLabs, WileyPlus, Blackboard Collaborate).  These updates will not require any downtime.
User impact: No end-user impact is expected.

When: 3:00 AM – 7:00 AM
Affected Services: Banner Production
Affected Systems: Financial Aid 8.17.2 upgrade and two patches, Financial Aid Self Service 8.17.1.1 patch, Attendance Tracking 9.0.0.2 patch, Catalog 9.1.0.1/Schedule 9.1.0.1 patches
Description of maintenance: The above mentioned Banner modules will be installed to the specified version in production FAUP.
User impact: There will be no user impact

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Banner TEST & DEVL cloning

The clonings of Banner TEST and DEVL have been rescheduled to Monday, 8/19/2013 and Wednesday, 8/21/2013, respectively.   The databases will be unavailable during those times.

In order for the cloned databases to contain a full and complete payroll cycle, TEST will be cloned from a backup copy of production FAUP taken at 9:00pm on 8/9/2013.  DEVL will be cloned from a backup copy of TEST taken at 9:00pm on 8/13/2013.

Posted in Uncategorized