The Exchange issue has been resolved. We are still in the process of performing final testing and adjustments.
[Update] Disruptive Network Maintenance – Sunday September 22nd from 6:00a.m. until 8:00a.m.
Posted in Network and Telecom
[Update] Disruptive Network Maintenance – Sunday September 22nd from 6:00a.m. until 8:00a.m.
The Disruptive Network Maintenance has been concluded. Exchange email did not return to service as expected. Network and system administrators are looking into the issue now and we will post updates as they are available. We are currently performing in-depth testing, but all major services with the exception of Exchange appear to be available.
Posted in Network and Telecom
Disruptive Network Maintenance – Sunday September 22nd from 6:00a.m. until 8:00a.m.
OIT will be performing network maintenance on Sunday September 22nd from 6:00 a.m. until 8:00a.m. During this time many services will be intermittently unavailable including, but not limited to, Blackboard, Wireless, Echo360, MyFAU, Exchange Email, Banner, VPN and streaming course lectures.
Posted in Network and Telecom
[Completed] Network: wireless upgrades September 18th through September 20th
The wireless network upgrades have been completed.
Thank you
Posted in Network and Telecom
(Resolved) Echo course video services unavailable
Echo system course video services are currently unavailable. We are looking into this now and will update this post as soon as further info is available.
Posted in Educational Technologies
Slow Network Performance – Emergency Network Maintenance @ 4:00p.m. – 4:10p.m.
FAU has been informed by our ISP about extremely high traffic load due to the recent release of Apple iOS 7. FAU has noticed a 2-3x increase in traffic load occurring around noon. Due to the increased load, many services including the Wireless network, Banner, MyFAU, Exchange, Echo360, Blackboard, and streaming media are experiencing significantly degraded performance. OIT is preparing to implement an emergency change to relieve the performance issues at 4:00 p.m. today. At 4:00p.m., the FAU wireless network will have a short period of downtime with a potential disruption of other services within FAU.
Posted in Network and Telecom
[resolved] Boca domain controllers and Exchange mail unavailable
**Update – 11:50PM – The domain controllers (and Exchange mail) have returned to service
At approximately 11:10 we experienced a failure of both Boca Domain Controllers. As a result, email sent to and from Exchange users may be delayed. Additionally, some applications which are configured to only use bocdcfau01 and bocdcfau02 may be experiencing issues. We are working to resolve the issue ASAP.
We apologize for the inconvenience.
Thank you,
Systems
Posted in Systems
OIT Systems Maintenance, Thurs. Sept 19 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday,09/17/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 5:00-6:00AM
Affected services: None
Affected systems: boc22hv[70-74] and boc22fs[1-2]
Description of maintenance: OIT is installing a hotfix from Microsoft in an attempt to resolve an issue with several systems in our VM host environment.
User impact: No end-user impact is expected
When: 5:45-6:15AM
Affected services: Blackboard
Description: Blackboard has released an update to the Software Updates module.
User Impact: Blackboard’s Cloud and Social Profile tools may be inaccessible during this time.
When: 6:00-7:00AM
Affected services: Travel Z# Request Application in MyFAU
Affected systems: Boc22ora03, Diablo, Talonx1
Description of maintenance: OIT is migrating the database schema associated with the Travel Z# Request Application from a test Oracle instance MSOT to the production system MSOP.
User impact: The “Znumber Request” links under Travel in MyFAU will be unavailable during the migration process.
When: 6:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: The DNS entry for smtp.fau.edu will be updated to point to Ironport servers. The internal smtp server is no longer required because Ironport antivirus licenses have been acquired and activated.
User impact: We do not expect any end-user impact, but if users have hard-coded the current IP or used the host name instead of smtp they would lose access to the smtp server and not be able to send mail.
When: 3:00-7:00AM
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.17.2.2 patch, Financial Aid 8.18.0 upgrade, Financial Aid Self-Service 8.18.0 upgrade, Student 8.5.7 upgrade
User impact: There will be no end-user impact.
Network: wireless upgrades September 18th through September 20th
OIT will be performing updates to the wireless network Wednesday September 18th through Friday September 20th from 5:00a.m. until 6:00a.m. Wireless users may experience brief interruptions in service during this maintenance.
Posted in Network and Telecom
Network: Internet outage at 2:41 pm
We experienced an Internet outage from 2:41 – 2:42 pm. There was a loss of light to our Internet Service Provider. We are investigating to determine the root cause of the problem.
Thank you
Posted in Network and Telecom