Intermittent Internet Connectivity

FAU’s internet service provider has had a fiber outage. Users may intermittently lose connection. We will place an update once this has been corrected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Blackboard: Global Navigation Currently Unavailable

Global Navigation, which is the access point to My Blackboard and social learning tools (such as My Grades, Posts, and Updates), is currently unavailable. Students can still access their grades by going to the Tools area from within their course (located in the course menu) and then by clicking on “My Grades”.

 

Instructors, if the tool has been made unavailable, you can add it to your course menu by following these instructions (add “My Grades”). If you need assistance, please submit a ticket to our Online Support Center.

 

We are working to resolve the issue.

Posted in Educational Technologies, Systems

Banner production unavailable during Fiscal Year End Roll Phase II

The Fiscal Year End Roll Process Phase II is running a bit longer than expected.  As a result Banner Production FAUP is expected to be up at 11:45 am.
This is a reminder that Banner production FAUP will be unavailable from 4:00 am to 11:45 am Friday 1 Aug 2014 in order to complete Phase II of the fiscal year end roll process.
Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. July 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/31/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: VIP document management system​
Affected systems: vip.fau.edu, more specifically, smartvault2.vip.fau.edu​
Expected end-user impact: Registrar’s office and other groups who rely on the scanned images stored within VIP​
Description of change: Virtualization of VIP domain controller (smartvault2.vip.fau.edu). We are converting the physical domain controller responsible for the VIP document management system to a virtual one to allow for better management and flexibility.

Posted in Systems

[resolved] Trauma Simulation Center in the Research Park network outage

The network outage in the Simulation Center has been resolved.

Thank you

Posted in Network and Telecom

Trauma Simulation Center in the Research Park network outage

We are experiencing a network outage in the Trauma Simulation Center (Research Park) on the Boca Raton campus. We are working to determine the cause of the outage.

Thank you

Posted in Network and Telecom

Banner production unavailable during Fiscal Year End Roll Phase II

Banner production FAUP will be unavailable from 4:00 am to 11:00 am Friday 1 Aug 2014 in order to complete Phase II of the fiscal year end roll process.
 
 

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. July 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************************************************************

When: 3:00AM to 5:00AM
Affected Services: There are no anticipated user/service impact
Affected Systems: ​Banner Production (FAUP)
Description of Maintenance:  ​The following updates will be installed in Banner production: Faculty Advisor Self-Service – 8.5.4 upgrade, Faculty Advisor Self-Service – 8.5.4.1 patch, Faculty Advisor Self-Service – 8.5.4.3 patch, Faculty Advisor Self-Service — 8.6 upgrade, Faculty Advisor Self-Service – 8.6.0.2 patch
User Impact: ​There are no anticipated user/service impact

***************************************************************************************************

When: 3:00AM – 5:00AM
Affected Services: VIP document management system
Affected Systems: vip.fau.edu​, more specifically, fulltext.fau.edu
Description of Maintenance:  ​We are converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.​

***************************************************************************************************

Posted in Banner and Admin Systems, Systems

[Completed] SharePoint migration

The SharePoint migration has been completed and all SharePoint sites should be fully functional at this time. If you encounter any issues please submit a ticket at http://helpdesk.fau.edu

Thank you!

Systems

Posted in Systems

OIT Systems Maintenance, Thurs. July 17, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/17/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************************************************************

When: 3:00AM – 5:00A
Affected Services: Services will not be affected
Affected Systems: ​Banner Production
Description of Maintenance: In order to meet the Federal deadlines for loan dispersements, the following will be installed in Banner production: Financial Aid/Financial Aid Self Service 8.20.1 & Banner Student 8.6.4
User Impact: There will be no user impact

***************************************************************************************************

When: 3:00AM – 7:00AM
Affected Services: VIP Document Management System
Affected Systems: ​vip.fau.edu, (fulltext.fau.edu)
Description of Maintenance: OIT is converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.​

***************************************************************************************************

When: 3:00AM – 6:00AM
Affected Services: Appworx production
Affected Systems: enzo.fau.edu (oracleapps.fau.edu)
Description of Maintenance: Appworx production database (APWXP) will be upgraded from Oracle 10g to 11g.​
User Impact: Production ​Appworx jobs will not be executed during the down time.

***************************************************************************************************
When: 5:00AM – 6:00AM
Affected Services: ​R25, Sharepoint, Talisma, Talon, IEA Web and Data, certain networking servers, EMS, MSSQL1&2.
Affected Systems: Approximately 40 servers
Description of Maintenance: Systems is moving all computer objects belonging to OIT servers from the 22_CM OU to the OIT OU. This is being done so that the 22_CM OU can be used for end-user computer objects only.
User Impact: This move should not cause any disruptiuon of services.

Posted in Banner and Admin Systems, Systems