OIT Systems Maintenance, Thurs. Oct. 29, 2015

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected services: Waveset, Active Directory, Departmental software that relies upon Active Directory Organizational Units​
Affected systems:  idm1, idm2, idm4p, bocdcfau01, bocdcfau2
​Description of maintenance: All accounts in the courtesy organizational will be moved to the People organizational unit in Active Directory
User impact:  ​We do not anticipate any issues as this has been tested in Waveset and Active Directory. They may experience issues changing their password, if this occurs we will revert the change.

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When: 4:00AM – 7:00AM
Affected services: If we can’t migrate services and apps the following databases will be impacted:
AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs
Affected systems: ​​mssql1, mssql2
Description of maintenance: The MSSQL0 cluster is having a management network issue. Usually restarting the non active node fixes this issue, but it has persisted. To fix the issue we will need to reboot the active node. I will attempt to manually move the services and applications running on MSSQL2 to the non-active node, but since it is a network connection issue between the two nodes, this may not work.
User impact: Users of the following databases may experience a connection disruption for 10-15 minutes: AppController, Bannerview, Clearwire, CollegeExpo_prod, ecollege, facstaffalert, FIMsync, Frevvo, FSAAtlas, GRAS, Inauguration, Internalservices, JIRA, Medicine, OperationsManager, Orinoco, Parature, Private Eye, SOFTLIC, Techfee, ThirdparrtyAlert, Transients, vCenter Databases, VPAS, vWorkspace, Xitracs

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When: 5:00AM – 6:00AM
Affected services: OIM Self Service Portal
Affected systems:  OIM Application Servers
Description of maintenance: Apply updates to Self Service Portal https://accounts.fau.edu/​
User impact: The following services maybe offline during restart: Password resets, Account claiming

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When: 5:30AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: ​Installation of new Pearson Integration Building Block
User impact: Rolling restarts may be required.  Users should not see an impact.

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Posted in Educational Technologies, Systems

Resolved: Single Sign-On Issues

Single Sign-on failed to work as expected this evening October 20th, 2015. We have corrected the problem and will monitor the servers for the next few hours. We have confirmed that Blackboard, Workday, EZProxy, OwlApps (Google Applications) and other related services are now accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday

RESOLVED: Echo360 Upload Function Issue

The issue that was preventing items from being uploaded to ESS has been resolved.

All SCHD devices and Software Capture Application devices  are uploading content to ESS as well as EMI items.

 

 

Posted in Uncategorized

[Resolved] ANDISEC Accessibility

ANDISEC drives should now be accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email

ANDISEC Accessibility

Users may experience difficulty accessing ANDISEC services.  We are investigating and will update this post regularly.

Posted in Banner and Admin Systems, Educational Technologies, Systems

Single Sign-on errors

Users may have experienced difficulty logging into Blackboard, Workday, Office 365 and other single sign-on services. We are investigating and will update this post regularly.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday

Workday Production – Available Maintenance complete

FAU Workday production system is available.   The Weekly Service Update and Quarterly Maintenance has completed (2pm or sooner). All services for Workday are working.

Also:

The other non Production FAU Workday tenants will be available around 9am (or sooner), this includes these tenants – Sandbox and Sandbox Preview.

 

Posted in Uncategorized

Workday Production – Still doing their Normal Maintenance and Quarterly Maintenance downtime estimated till 2pm this Sat 10-17

Workday Production – is still performing their Normal Maintenance and Quarterly Maintenance, estimated  downtime till 2pm this Sat 10-17.

Also:

The other  non Production FAU Workday tenants will be down for their normal Friday Weekly service updates – Should be available around 9am this Saturday, October 17th – includes these tenants – Sandbox and Sandbox Preview.

Posted in Uncategorized

[RESOLVED] Blackboard Login Issues

We are currently experiencing issues where some users have issues logging in to Blackboard. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. Oct 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/08/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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OIM Blackboard Connector Maintenance 
When: 5:00 – 6:00AM
Affected services: Oracle Identity Manager (OIM)
Affected systems: Blackboard, Oracle Identity Manager (OIM)
Description of maintenance: Changes will be made to the OIM database to correct issues that prevented name and username changes to some Blackboard accounts.
User impact: No end-user impact is expected.

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OIM Match Resolution Manager Update (FuzzyMatching)
When: 5:00 – 5:15AM
Affected services: Oracle Identity Manager (OIM), including Accounts Self-Service and Claiming Interface​ and WorkdayRest listener
Affected systems: boc22oimp1, boc22oimp2​
Description of maintenance: Updating the Fuzzy Match Interface with many enhancements.
User impact: Any users attempting to claim their account during this period will not be able to access the accounts.fau.edu site.
Any Workday hires reaching the INT083A (Workday Hire JSON Post to OIM) will not reach the system.

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Posted in Systems, Workday