[RESOLVED] owlONE personal agents not working


Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”

Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146

Updated 3/31/2026 3:15pm


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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Errors When Accessing Canvas Quizzes

UPDATE – This incident has been resolved.

Some users are reporting “502 Bad Gateway” errors when trying to access New Quizzes in Canvas. Instructure is currently working on a fix for the issue. We’ll update this post as we receive more information. Immediate updates are available at: https://status.instructure.com/incidents/6v72tv0hs8fv

Posted in Canvas / LMS, Instructional Technologies

[Resolved 2:30 pm] Research Computing Storage Outage

[10:30 am Monday] Network Infrastructure and Research Computing are working to isolate the problem between the Campus core and the Research Buildings. Hardware is being dispatched, and we will continue testing as we work towards a resolution.

[9pm Sunday] Research Computing’s home directory and scratch file systems are currently unavailable. We are investigating and will update this tomorrow morning once more information is known.

Posted in Research Computing

Google and Transcripts login service (osso.fau.edu) currently unavailable

We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.

OIT

Posted in Educational Technologies, Systems, Uncategorized

Forms service restored.

The Forms service at forms.fau.edu is back online and providing normal operation. Please try to submit your form(s) again.

Posted in Uncategorized

Forms system currently unavailable

University forms system at forms.fau.edu is currently experiencing technical difficulties. The problem is being addressed and will be updated once the service is back online. If you are attempting to fill out a form, please come back later and attempt the submission again.

Posted in Uncategorized

Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM

We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th. 

During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.

Authentication for existing accounts should not be affected and will continue to function as usual. 

We will update you as soon as all services are fully restored.

Thank you for your patience and cooperation.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized, Workday