The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.
[Update] Mediasite Catalog
We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
Mediasite Catalog
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
[Resolved] Issue with multiple Zoom Services
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Zoom Outage
Zoom is currently experiencing long load times and timeouts when trying to access the website or start a meeting.
[Monitoring] Mediasite Unavailable (FAU networks)
Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.
[Update] Mediasite Unavailable (FAU networks)
Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.
Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.
Mediasite Unavailable
Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.
[Resolved] Mediasite Recording delays
Mediasite recording processing has returned to normal.
[Update] Mediasite Recording delays
Mediasite has completed deploying their hotfix. Recording processing should now return to normal.