OIT Systems Maintenance, Thurs. July 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update account sync to Azure
Description of change: OIT will modify the attributes synced from on-prem directories to Azure
Downtime window start: 7/2/2020 6:00 AM
Downtime window end: 7/2/2020 6:15 AM
Affected services: Office 365 and Azure login
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Systems

OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.

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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.

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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.

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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing this during off hours to minimize end-user impact.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 11 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2020 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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BANNER XE DB Upgrade 9.18.0 release and co-requisite releases
Description of change: OIT Production Support will upgrading Banner XE database and modules to a new version.
Downtime window start 6/11/2020 1:00 AM
Downtime window end 6/11/2020 7:00 AM
Affected services: Banner XE System, Self-Service
Expected End-user impact: During this time, the Banner system and Banner services, such as Self-Service will be unavailable the installation of the code.

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/4/2020 5:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected services: The following websites will be affected:
accounts.fau.edu
apps.fau.edu
conduct.fau.edu
controller.fau.edu
googleprintbw.fau.edu
googleprintcolor.fau.edu
gradapp.fau.edu
graduate.fau.edu
hboi.fau.edu
www.hboi.fau.edu
honorsboca.fau.edu
honorscollege.fau.edu
incident.fau.edu
interact.fau.edu
mailstub.fau.edu
ouri.fau.edu
password.fau.edu
research.fau.edu
sharepoint.fau.edu
studenttix.fau.edu
ulr.fau.edu
wireless.fau.edu
www.cdc.fau.edu
Expected End-user impact: During this time, each website will have about 5-10 minutes of down time.
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Single Sign-on Maintenance
Description of change: OIT will be moving over the production single sign-on services (Shibboleth/CAS) from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected service: All services that utilize SSO (Shibboleth and CAS)
Expected End-user impact: During this time, there should be little to no user impact. Some SSO sessions may be invalidated.

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University Forms Server Version Update
Description of change: OIT will update the University forms server (Frevvo) to the latest version.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 8:00 AM
Affected services: University Forms (Frevvo)
Expected End-user impact: During this time, students, faculty and staff will be unable to submit university forms.

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Server Maintenance
Description of change: OIT will be increasing the memory in 2 virtual servers.
Downtime window start: 6/4/2020 4:00 AM
Downtime window end: 6/4/2020 5:00 AM
Affected services: Non-degree application, ssoauth.fau.edu services including the MyInfo Channel and Duo Enrollment.
Expected End-user impact: During this time, services hosted on the listed servers will be unavailable.
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Run SHATAEQ Deletion scripts in Production
Description of change: The Undergraduate Admissions department has asked to run the scripts necessary to delete some workspace records
Downtime window start: 6/4/2020 3:00 AM
Downtime window end: 6/4/2020 3:20 AM
Affected services: Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/28/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be power cycling a server chassis to correct an issue.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, EDUROAM RADIUS, DNS, SSO, Network gear licensing, Network gear logging
Expected End-user impact: During this time, most of the affected services have redundant counterparts so end-user impact should be minimal. If you experience any issues accessing a particular service, please try again after the maintenance has been completed.

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Switch to SSO logins for document signing software
Description of change: Our document signing software (Docusign) is now setup for SSO and we will be forcing the switch from email/password logins to the SSO integration.
Downtime window start: 7:00 AM
Downtime window end: 7:10 AM
Affected services: Docusign
Expected End-user impact: During this time, no end-user impact is expected. After the change, Docusign will no longer allow email/password logins, unless requested.

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Modification to the Forms Server’s settings
Description of change: OIT will apply some changes to the University’s forms server. There will be a temporary downtime while the changes are applied.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: University forms server (Frevvo)
Expected End-user impact: During this time, the University form server will be unavailable and students, faculty and staff will be unable to submit many of the University forms. Users should wait until after the maintenance window to submit any forms.

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Posted in Systems

OIT Systems Maintenance, Thurs. May 21 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/21/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server configuration change
Description of change: OIT is changing the way the iOS clients connect to virtual apps (apps.fau.edu). Currently VPN mode is requested, but OIT will be changing it to WICA mode based on recommendation from Citrix.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual apps located at apps.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected. If you have trouble connecting, please try again after the maintenance window.

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Admission apps load changes for parent info and preferred names
Description of change: OIT will apply changes to the load process of admission apps to load parent info and preferred names to Banner.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
OIT Units involved in the change (Internal Only) AS group
Affected services: Banner custom load process of admission apps
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/14/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain that the xitracstest server is joined to.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: xitracstest.fau.edu
Expected End-user impact: During this time, the affected application/server will be unavailable.

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OIT client management system feature addition
Description of change: OIT will be adding functionality for encryption management to it’s client management system
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Endpoint management
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be decommissioning a web server it hosts.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: controller.fau.edu
Expected End-user impact: During this time, OIT will decommission the website http://controller.fau.edu as it is no longer needed.

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Fix the tuition deposit date issue with Banner extract to StarRez
Description of change: OIT will apply a fix for the tuition deposit date issue with Banner extract to StarRez.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.

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Add Inprogress Transfer Credits to Banner extract for Visual Zen
Description of change: OIT will add a new field for in-progress transfer hours for Visual Zen/Orientation.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: VisualZen/Orientation
Expected End-user impact: During this time, no end-user impact is expected

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Financial Aid production maintenance items for 2020 Summer term
Description of change: OIT will make changes and apply updates related to Financial Aid for Summer 2020.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. May 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server software change
Description of change: OIT will apply some updates to fix a licensing issue with the Citrix setup for the OIT Lab team. Xentegra has suggested using a GPO to set RDS licensing and we are implementing this suggestion.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual applications from apps.fau.edu.
Expected End-user impact: During this time there might be a short downtime if the server needs to be rebooted. During that time, end-users will not be able to access virtual apps.

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Server Patches
Description of change: OIT will apply patches to the Grouper application
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Grouper
Expected End-user impact: During this time no end-user impact is expected. LDAP group changes will not occur while the system is offline.

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Banner database maintenance
Description of change: OIT will add additional fine-grained access control polcies to restrict access to SSN columns in specific Banner tables. This will impact a group of users with direct SQL access to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems