OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Maintenance – Thursday 28th June 3am – 5am
Description of change: OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Workday Single Sign On Maintenance
Description of change: OIT will be updating the single sign on settings for Workday
Downtime window start: 6:30 AM
Downtime window end: 6:45 AM
Affected services: Single Sign On (Shibboleth), Workday, Saml2 Metadata Service
Affected systems: shibboleth servers
Expected End-user impact: During this time, users will not be able to login to Workday

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University Form Server Patch
Description of change: OIT will be patching the University form server (Frevvo) to provide new features and resolve several problems reported by users.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server (ex: Admissions Applications, Immunization Forms, Test Score Collecting Forms, HR Onboarding Forms, SHS Immunization Forms, Fiscal Reinstatement Forms)
Affected systems: Frevvo server
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms

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User authentication system maintenance
Description of change: OIT will be installing software on some authentication servers as a trial
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Windows authentication
Affected systems: towdcfau01
Expected End-user impact: During this time, no end user impact is expected

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Identity Management Updates
Description of change: OIT will be applying updates to the Identity Management Systems
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM
Affected systems: OIM production servers
Expected End-user impact: During this time, no end user impact is expected

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Posted in Systems, Workday

OIT Systems Maintenance, Thurs. June 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Grade Submission Upgrade for Canvas
Description of change: Upgrade Banner Grade Submission (eGrades) with improved support for grading only via eGrades.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas, Banner Grade Submission (eGrades)
Affected systems: Payara Cluster
Expected End-user impact: During this time, eGrades will be offline and users grading during the maintenance window will experience unexpected behavior.

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Florida Virtual Campus (FLVC) Single Sign On Upgrade
Description of change: Switch Florida Virtual School from Znumber and PIN authentication to FAUNetID and password via Single Sign On.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Virtual School, Banner Authentication via the jServer
Affected systems: egrades, banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, end users will be asked to use their FAUNet and password instead of their Znumber and pin when authenticating to FLVC services such as transcripts, transfer, etc. Alumni can reactivate their accounts by going to accounts.fau.edu

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Single Sign On Fiscal Statement of Responsibility Prompt
Description of change: OIT will enable Single Sign On Fiscal Statement of Responsibility Prompt.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On, 4P, Banner, frevvo-api
Affected systems: shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, users who have a Fiscal Statement of Responsibility hold will be required to complete the Fiscal Statement of Responsibility form or eventually they will not be able to login to any Single Sign On services.

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Accounts Self Service Updates
Description of change: OIT will be applying the latest security patches to software
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time, the FAU Account Self-Service portal will be unavailable.

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Patch Tomcat Middleware
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service, ACH Payments, FAU Directory, FAU Wireless
Affected systems: Apache tomcat servers
Expected End-user impact: During this time, users may loose access to websites running services.

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Server patching
Description of change: We will be installing the newest patches to the OUD servers boc22oudp01/02
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: There is a small chance that there may be some interruption to services using OUD while we install the patch. We will be applying the patch one server at a time to minimize impact. Any services directly connecting to oudp01/02 directly may experience interruption while the patches are installed.
Affected systems: OUD Servers
Expected End-user impact: During this time there will be minimal end-user impact if any at all while the patches are applied.

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Admissions Call List (Internal service)
Description of change: OIT will be adding a field in the Admissions call app to display if tuition deposit has been paid.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Admissions Call List https://appstatus.fau.edu/admissionscalllist
Affected systems: payara servers, egrade server
Expected End-user impact: During this time, the service will be offline.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Workday Unavailable

UPDATE: The issue with Workday has been resolved and services have been restored.

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Production Workday is currently experiencing issues. We have logged a case with Workday and will post updates as they become available.

We thank you for your patience during this time.

OIT

Posted in Workday

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/07/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Certificate Upgrade
Description of change: OIT is upgrading the certificate for Microsoft Single Sign On Services.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Office 365, College of Business Streaming Authentication, Skype for Business, Single Sign On
Affected systems: Metadata server, shibboleth servers
Expected End-user impact: During this time, users may loose the ability to login to Office 365 during the upgrade.
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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: Identity Management
Expected End-user impact: During this time, no end user impact is expected. Users will continue to use the services as normal.

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Decomission Mail Server
Description of change: OIT will be decomissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Client Access and mail relay
Affected systems: Exchange server
Expected End-user impact: During this time, end users will be unable to relay mail through ExchangeCA03.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. May 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: OIT will be decommissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: smtpsec
Affected systems: smtpsec servers
Expected End-user impact: During this time, end users will be unable to relay mail through smtpsec.fau.edu

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Oracle Server Maintenance
Description of change: We will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: Banner, Oracle servers
Expected End-user impact: During this time, the services listed above will be unavailable intermittently.

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Server configuration change
Description of change: Updating configuration on the wordpress box to enable automatic minor change upgrades.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: WordPress may be unavailable for a few minutes if the configuration change inadvertently causes issues.
Affected systems: WordPress
Expected End-user impact: During this time, we do not expect any end user impact as the configuration changes should not cause any noticeable downtime if at all.

****************************************************************************************************Server configuration change
Description of change: OIT will be making a configuration change to MyFAU for a more fault tolerant external authentication.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Expected End-user impact: During this time, MyFAU may be unavailable for a few minutes.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Account Self-Services portal unavailable

UPDATE:

The issue with the FAU Account Self-Services portal has been resolved. The portal functionality has been restored and is fully functional.

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We are currently experiencing an issue with the FAU Account Self-Services portal (accounts.fau.edu). At this time, functionality is limited and we recommend trying back once the issue has been resolved. Our team is working on resolving the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/17/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Undergraduate Admissions Application Updates
Description of change: Releasing updates to the Undergraduate Admissions application for Self-Reported Exam Scores and Post-Secondary Institutions
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu (Undergraduate Admissions Application)
Affected systems: Undergraduate app servers
Expected End-user impact: During this time, the Undergraduate Admissions Application will be unavailable.

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Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/10/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service, Active Directory
Affected systems: Identity Management, Active Directory
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver. This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact: During this time, users will not be able to use MyFAU

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MyFAU Maintenance
Description of change: Applying updates to MyFAU Website. During the update users may not be able to login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: mcsource
Expected End-user impact: During this time, users may not be able to login to MyFAU.

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Mail Server Configuration Change
Description of change: OIT will be making a configuration change to one of its public facing mail servers.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Mail relay on smtpsec.fau.edu
Affected systems: smtpsec servers
Expected End-user impact: Anyone who is not a member of the group FAU-GRP-S-SMTPSEC-ALLOWED attempting to relay mail through smtpsec will be rejected and receive an smtp error code. Currently the system is configured to accept mail and silently drop.

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Enabling replication between directory servers
Description of change: We will be bringing up two production OUD servers at NWRDC and replicating between the boca servers and the northwest servers
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OUD related services
Affected systems: Northwest servers
Expected End-user impact: During this time, no end-user impact is expected.

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Instructional Technology Server Maintenance
Description of change: Instructional Technologies VCS system hardware will be updated
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: VCS Expressway Primary and VCS Control Primary
Affected systems: VCS servers
Expected End-user impact: During this time, VCS Expressway Primary and VCS Control Primary will be unavailable.

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Banner Financial Aid 8.32.0.2 patch release
Description of change: OIT will install Banner patches for financial aid to resolve a series of PELL/loan disbursement issues.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Upgrade WebFOCUS to the new version 8.2.01
Description of change: OIT is upgrading WebFOCUS version from 8.1 to 8.2.01
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production
Affected systems: IBIweb servers
Expected End-user impact: During this time, WebFOCUS/Leap Ahead Production will be temporarily unavailable.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized