TeamDynamix V10.1 will be released on Saturday, April 21, 2018. This update is performed by the vendor. The helpdesk system will be unavailable on April 21st between 12 AM and 4 AM Eastern Time.
OIT
Helpdesk Ticketing (TeamDynamix) Unavailable Saturday, April 21 from 12:01AM to 4:00AM
Posted in Uncategorized
OIT Systems Maintenance, Thurs. April 19 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/19/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be applying patches to a server.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: DNS, DHCP, LDAP, Papercut
Affected systems: ftlbc04hv01, towdcfau01, towdcirm01, dnsftl1, dhcpftl1, ftlbc04pcprt01
Expected End-user impact: During this time, the services mentioned above will be unavailable
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Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable
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Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS inplementation will be updated
Downtime window start: 3:00 AM
Downtime window end: 5:30 AM
Affected services: SAS
Affected systems: boc22sas1, boc22sas2, boc22sas3, boc22sas4
Expected End-user impact: During this time, SAS will be unavailable
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Posted in Systems
OIT Systems Maintenance, Thurs. April 12 from 3:00am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Student Printing Service Upgrade.
Description of change: OIT will be upgrading Papercut production servers from 16.4 to 18.0.4. This is due in part to fix TLS 1.2 issues with MFD devices as well as add 3D printing capabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Papercut printing.
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, Boc22pclyprt01, Jup17pcprt01, Dav90pcprt01, Ftlbc04pcprt01, Boc22pcoffice01.
Expected End-user impact: During this time, Papercut printing will be unavailable
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Account Claiming Self Service Update
Description of change: OIT will be updating the Account claiming service to provide improved user experience.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
OIT Units involved in the change FAU Apps
Affected services: Account Self Service
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: None
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Systems maintenance
Description of change: OIT will be restarting several systems for maintenance
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Graduate Admission Application (http://owlapp.fau.edu), external DNS, http://gear.fau.edu, User Services account tool, eGrades, Jira and Confluence, College of Science web, College of Med web, uachieve, EZProxy, Filelocker, IDM, HPC, Networking, configuration backup tool
Affected systems: appadmin, as5, boc22canvascli, boc22frevvoctr, boc22mysql02, boc22ora02, boc22ora04, boc22payaradp, boc22payaranp01, boc22uachieve1, boc22vm102vrt101mrtg, chessboard, chessboard-el7-2, comvmweb01, cosweb1, dsr1, ezproxyweb, filelocker2, gitlab, hpc, idm2, madcat1p, marketing, napalm, ns, ns1, ugapp2, ugapp4, ugapp5
Expected End-user impact: During this time, some of the listed services may be unavailable for a few minutes
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Server Maintenance
Description of change: OIT is applying a patch to enhance functionality of the VIP Content management system
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time the VIP system will be unavailable.
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Load balancer maintenance
Description of change: OIT will be changing the monitor on bigip that checks to see if the production oud servers are up.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Affected systems: boc22oudp01 and boc22oudp02
Expected End-user impact: During this time, no end-user impact is expected
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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Affected systems: adcon, adrms, andisec, ansible, appadmin, as2, as4, as5, banpocbep, banpocdb, banpocidm, banpocjs, banpoclp, banpocwkflw, banpocwl, banpocxe1, bba1, bba2, bba3, bba4, bbda1, bbda2, bbloracle, bblt3sp10, bbm1, boc22aajc, boc22aalmgr, boc22aasiemens1, boc22aaweb, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22azadc, boc22banxe01-30, boc22banxealt01-08, boc22canvascli, boc22cm102srv1, boc22cm102vrt101mrtg, boc22coex01, boc22coex02, boc22dellome, boc22dms02, boc22dns, boc22frevvoctr, boc22jamfccm, boc22jamfim, boc22jmeter, boc22jmeter2, boc22keytracer, boc22kofaxcap, boc22mbes, boc22mssql21, boc22mssql22, boc22mssql31, boc22mssql32, boc22mssql41, boc22mssql42, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22mysql02, boc22nxtcloudd1, boc22oars, boc22oimccp1
boc22ora01, boc22ora02, boc22ora03, boc22ora04, boc22ora05, boc22ora06, boc22ora07, boc22ora09, boc22ora10, boc22payaradp, boc22payaranp01, boc22payaranp02, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02dev, boc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22redis1p, boc22redis2p, boc22redis3p, boc22sacs, boc22sasdoa, boc22sasdt,
boc22saspoa, boc22satrane, boc22sccm, boc22snapc, boc22talweb2, boc22uachieve1, boc22vcenter1, boc22w7dev1, boc22w7dev2,
boc22w81dev1, boc22w81dev2, boc22w8dev2, boc22wapportal, boc22wapspf, boc22web5, boc22whatsup, bocca01, cardaccess, carenet, cas1t, chessboard, chessboard-el7-2, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc17, dsr1-6, duo, eprint2, eprint-ol6, exchangeca03, ezproxyweb, faasadvisor, fauappsrv2, filelocker1, filelocker2, filelockerd01, filelockerd02, freeze, frevvo1, frevvo1t, frevvo2t, frevvot, gitlab, hpc, idm1nw, idm2, idm4p, idmgatewaynw, iss, issdev, jenkins2, kube1, kube2, kube3, kube4, ldapboc0, ldapboc0-el6, libweb-live, lintalon0, lintalon1, lists, ls-matlab, ls-medmodel, ,ls-osd, ls-snap, madcat1p, marketing, mcclient, mcoracle, migrate365, modena, napalm, ns, ns1, OracleEM, pinetree, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sctaltcache1, sctaltcache2, sctaltcache3, sctaltcache4, sctaltcache5, sctaltcache6, sctcache1, sctcache2, sctcache3, sctcache4, sctcache5, sctcache6, sepiidae, shibboleth1p, shib-proxy1, shoutcast, spacewalk, starfish, talonx2, tuna2p, ugapp1, ugapp2, ugapp3, ugapp4, ugapp5, vcdb, vcrecorder, wildflymc1, wildflymc2, wordpress, wordpress2, XenAPP00, XenAPP01, XenAPP02, XenAPP-Office, XenAppVDA1, XenAppVDA2, XenDelCont1, XenDelCont2, XenDirector, XenLIC, XenSF1, XenSF2, XenStoreF1, XenStoreF2, XenZDC1, XenZDC2, yakko, bannerprd, banoradev, bbloraclealt, odsprod, odstest, boc22sas1, boc22sas2, boc22sas3, boc22sas4, boc22sast1, boc22sast2, boc22sast3, boc22sast4, boc22esxi01, boc22esxi02
Expected End-user impact: During this time, no end user impact is expected
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[RESOLVED] Campus-wide Network Issues
We experienced a campus-wide network outage earlier this morning. It has now been resolved. Please reboot your system if you continue having issues. If you need any assistance, please contact the OIT Help Desk at 561.297.3999.
We apologize for the inconvenience
OIT
Posted in Network and Telecom, Uncategorized
OIT Systems Maintenance, Thurs. April 5 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/05/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules during the FAUP maintenance window on Thursday, April 5, 2018. These modules include: Student, Account Receivable, Self-Service, Web Tailor, and Web general
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner and Self-Service
Affected systems: Banner 8x
Expected End-user impact: During this time, users may not be able to connect to Banner
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Posted in Banner and Admin Systems
OIT Systems Maintenance, Thurs. March 29 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Update Mail Filter Appliance
Description of change: OIT will be updating our mail filtering appliances.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Inbound email for fau.edu. Outbound email using “smtp.fau.edu” and “smtpxy.fau.edu.” Email between Office365 and Gmail (for students)
Affected systems: bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu
Expected End-user impact: During this time, users may find mail delivery delayed and in some cases may get retries/bounce backs on messages sent.
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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ADFS, Shibboleth, Banner DR,
Affected systems: andisec, bigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw
Expected End-user impact: During this time, no end user impact is expected
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Removal of old computer from the domain
Description of change: OIT will be removing computers from that directory that haven’t contacted the domain in over a year
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: N/A
Affected systems: All computers that haven’t contacted the domain in over a year
Expected End-user impact: During this time, no end user impact is expected
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OIT Systems Maintenance, Thurs. March 22 from 3:00am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/22/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Updates to Self Service Account
Description of change: OIT is applying patches to the back-end systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: boc22oimp1, boc22oimp2
Affected systems: OIM, Self Service Account (Password Reset)
Expected End-user impact: During this time, users may not be able to reset passwords or claim/activate their account.
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Server Upgrade – Chessboard
Description of change: OIT will make changes to an internal account management tool – Chessboard
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: chessboard.fau.edu
Affected systems: chessboard.fau.edu
Expected End-user impact: During this time, Chessboard, MFA Enrollment, and Chessboard password reset tool will be unavailable.
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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ADFS, Shibboleth, Banner DR
Affected systems: andisec, bigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw
Expected End-user impact: During this time, no end user impact is expected
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Update Virtualization Infrastructure
Description of change: OIT Systems will be updating the configuration version of several virtual machines at the Jupiter campus.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: The following will only be affected at the Jupiter campus: DHCP, DNS, Papercut, LDAP
Affected systems: dhcpjup1, dhcpjup2, dnsjup1, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Users will be unable to connect/use the affected services.
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OIT Systems Maintenance, Thurs. March 15 from 3:00am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Load balancer maintenance – BigIP
Description of change: OIT will be making some security changes to enhance the compatibility of web browser connectivity.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: BigIP
Affected systems: BigIP
Expected End-user impact: During this time, we do not expect any end user impact as this will only be adding the root certificate to the star certificate already in BigIP
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Update Virtualization Infrastructure
Description of change: Systems will be updating the configuration version of several virtual machines at our disaster recovery site.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: The following services will only be affected at our disaster recovery site. No services at Boca or partner campuses are expected to be impacted: DNS, LDAP, Account Management, SSO for Microsoft Services, Internal IT Tools
Affected systems: bigipnw, dnsnw1, jenkins, ldapnw1-el6, lintalon1nw, madcatdr, metadatadr, nautilus, nwadfs, nwadfsp, nwchessboard, nwnasmvi, nwrdcnaconv, nwrdcvcenter1
Expected End-user impact: During this time, no end-user impact is expected
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Server Maintenance – WordPress
Description of change: OIT will be restarting Mysql on wordpress to restore replication after upgrade.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: WordPress
Affected systems: WordPress
Expected End-user impact: During this time, WordPress may be unavailable for a few minutes during mysql restart. We will be restarting (mysql) both WordPress Boca and NorthWest.
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Server Maintenance – VIP Content Management system
Description of change: Applying a patch to enhance functionality of the VIP Content management system
Downtime window start: 5:30 PM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time, the VIP Content management system will be unavailable.
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Posted in Systems
Email Upgrade Phishing Message – Do Not click the link
Please be advised that a Phishing email has been identified.
The subject line of this message is Email Upgrade. Please DO NOT click the link in the message. The message is not sent from OIT or FAU. If you have already clicked the link, please change your password immediately. If you need assistance, please contact the OIT Help Desk at 561.297.3999
OIT
OIT System Maintenance Thurs. March 8 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/08/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable
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Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Financial Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu
Expected End-user impact: During this time, users may loose access to websites running services.
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Upgrade Jira from 7.2.3 to 7.8.0
Description of change: Upgrade Jira from 7.2.3 to 7.8.0. Migrate it’s database from mysql01 to boc22mysql02 for mysql verisoning support.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Jira, Jira Reports
Affected systems: Jira
Expected End-user impact: During this time, Jira will be unavailable
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