OIT Systems Maintenance, Thurs. March 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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University Form Server Upgrade (Frevvo)
Description of change: OIT will be upgrading the University form server (Frevvo) to provide new features and resolve several problems reported by users.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server, examples: Admissions Applications, Immunization Forms, Test Score Collecting Forms, and many more
Affected systems: Frevvo1.fau.edu
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms

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Email Auditing Change
Description of change: OIT will be enabling mailbox auditing for all office 365 mailboxes.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online
Expected End-user impact: During this time no end-user impact is expected.

Posted in Email, Systems

VIP Document Management System Upgrade – postponed to Friday, March 2 from 5:00PM to 5:30PM

VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.

Posted in Systems

OIT Systems Maintenance, Thurs. February 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation on request of the vendor
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: http://xitracs.fau.edu
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window

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Posted in Systems

OIT Systems Maintenance – Thurs. Feb 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Identity Manager Patch
Description of change: OIT will be applying Weblogic patch 18057437 to Oracle Identity Manager to fix a bug.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp1 and boc22oimp2
Expected End-user impact: During this time, password resets will be unavailable during the restarts.

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Duo Security Account Sync
Description of change: OIT will be improving the process of creating user accounts in Duo Security.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: grouper.fau.edu
Affected systems: grouper.fau.edu
Expected End-user impact: During this time, no end user impact is expected we will create provisioning user accounts from LDAP into Duo and will not be shutting any off. This will sync the users first and last names and their group membership. (employee, faculty, administrator)

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Server Upgrade and Maintenance
Description of change: OIT will be increasing the computing resources and updating servers associated with Identity Management
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OIM and any other servers depending on the production OUD (Oracle Unified Directory) LDAP servers for information may be affected. These include, but are not limited to: OIM user information updates. Server logins based on LDAP authentication to OUD. Appliance logins based on LDAP authentication to OUD. Web applications based on LDAP authentication to OUD.
Affected systemsboc22oudp, boc22oudp01, boc22oudp02
Expected End-user impact: During this time, no end user impact is expected. These servers are highly available and the end user on a properly configured LDAP client should not notice any downtime as the upgrade will be done on each backend server separately.

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Posted in Systems

OIT Systems Maintenance, Thurs. Feb 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: OIT will apply patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Duo Security Upgrade
Description of change: OIT will be performing an upgrade to the Single Sign On 2Factor system. This is a cloud upgrade and users should not experience any differences.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Single Sign On, BHRIC, and all Single Sign On Services.
Affected systems: Duo Security
Expected End-user impact: During this time no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance – Thurs. Jan 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: During this time, users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed.

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Updates to Self Service Account
Description of change: We are applying patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod, mcoracle, bbloracle
Expected End-user impact: During this time services listed above will be unavailable at times.

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Security Enhancements for public facing IIS servers.
Description of change: OIT is changing the cryptographic protocols that are allowed for IIS servers that are public facing. Beginning on the 25th only TLS 1.2 will be allowed to those servers. The servers will still be able to use other protocols, but the servers no longer be able to accept any protocol other than TLS 1.2.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various. Mostly *.fau.edu websites hosted on Windows Servers running IIS. See Affected Systems for a list of IIS servers that will be affected.
Affected systems: ADCON, BBC, BOC22BANRDBRKR1, BOC22BANRDBRKR2, BOC22CFDEV1, BOC22CFDEV2, BOC22CFPROD1, BOC22CFPROD2,
BOC22DEVEMS, BOC22DMS01, BOC22FINAID, BOC22FUSION, BOC22HOU3, BOC22IEA1, BOC22IEADEV1, BOC22KOFAXCAP, BOC22KOFAXCAPT,
BOC22RDWEB, BOC22SATRANE, BOC22TALWEB1, BOC22TALWEB2, BOC22TALWEBDEV1, BOC22TALWEBDEV2, BOC22WAPPORTAL, BOC22WAPSPF,
BOC22WEB5, BRAIN, CONTROLLER, DORSRV1, DORSRV2, ECHOAPI, ECHOAPITEST, ECHOPROC1, ECHOPROC6, ECHOPROC7, ECHOPROC8, ECHOTEST,
ECHOWEB, FAUWEB5, FAUWEB6, ISS, ISSDEV, NWRDCREMOTECON, PINKY, SCOM, XITRACS, XITRACSTEST, YAKKO
Expected End-user impact: During this time, systems will be unavailable when the servers are rebooted for changes to take effect. Afterwards clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Posted in Banner and Admin Systems, Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. Jan 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: Users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed.

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Email System Change
Description of change: OIT will be adding a feature to the email system to reduce the prevalence of fake emails sent from FAU addresses.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: email
Affected systems: bertx, ironportnw, boc22esa02, nwesa02
Expected End-user impact: During this time, regular email users should see no problems. Legitimate email senders who have not pre-arranged with OIT to either verify or relay their email will probably experience erratic delivery of their emails. The emails will either end up in recipients’ spam/junk folders or simply not delivered due to non-compliance.

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Papercut security enhancement
Description of change: Disallow any cryptographic protocol below TLS 1.2.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: Papercut printing.
Affected systems: Boc22pcapp01 and Boc22pcapp02.
Expected End-user impact: During this window Papercut printing will be available sporadically.

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Add additional disk space to Jira/Confluence’s production server
Description of change: Increase the disk space on jira.fau.edu. This will require a reboot to allocate the new space.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Confluence and Jira
Affected systems: N/a
Expected End-user impact: Jira and Confluence will be down for the reboot

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Posted in Email, Systems

OIT Systems Maintenance – Thurs. Jan 4 from 3:00AM to 4:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/04/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be making some changes on our main proxy server (octopus.fau.edu), two internal DNS servers (dnsboc0, dnsboc1), two time servers (ntp1, ntp2) and DHCP servers to allow for future network optimizations.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: Any OIT or other departmental servers residing on internal 10.x FAU networks that rely on octopus.fau.edu as the proxy server to connect to the outside internet. Any internal clients relying on dnsboc0 or dnsboc1 to resolve DNS entries. Any internal clients relying on ntp1 and ntp2 for time synchronization. Any internal clients attempting to obtain a DHCP IP during the moment of maintenance
Affected systems: octopus.fau.edu, ntp1, ntp2, dnsboc0, dnsboc1, dhcpboc0, dhcpboc1
Expected End-user impact: During this time, there will be intermittent loss of connectivity on the Boca campus to the outside for servers and services that rely on octopus.fau.edu. Intermittent loss of connectivity on Boca campus to the internal and external sites due to clients not being able to resolve DNS. Intermittent loss of time synchronization abilities on Boca campus. Intermittent loss of ability to obtain an IP on Boca campus due to DHCP servers being down.

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Posted in Systems

OIT Systems Maintenance, Thurs. Dec 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/21/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be performing configuration changes on this server (idmgatewayp.fau.edu) to allow for future optimizations to the FAU network.
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: IDM
Affected systems: idmgatewayp.fau.edu
Expected End-user impact: During this time, there is no end user impact as this server performs internal IDM operations.

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Server maintenance
Description of change: OIT will be performing configuration changes on the server jira.fau.edu to allow for later optimizations to the FAU network.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT jira project tracking and confluence knowledge base
Affected systems: jira.fau.edu, kb.fau.edu
Expected End-user impact: During this time, there will be intermittent connectivity to jira project tracking or confluence knowledge base

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Server Maintenance
Description of change: OIT will be upgrading the Global Traffic Manager (hereinafter referred to as GTM) for Boca and NW for compatibility of health monitors and TLS 1.2
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: We do not expect any services to be affected by the upgrade as we will be changing DNS entries for the affected services.
The services are.
adfs.fau.edu, bb.fau.edu, bblt.fau.edu, biology.fau.edu, ?boc22-s-vws-sa.,
boc22-s-vws-sr, boc22-s-vws-web, ceecs.fau.edu, ces.fau.edu, dessa.fau.edu, eng.fau.edu, fauhigh.fau.edu, geosciences.fau.edu, green.fau.edu, innovate.fau.edu, med.fau.edu, myfau.fau.edu, ome.fau.edu, osd.fau.edu, palmpointe.fau.edu, physics.fau.edu, science.fau.edu, sso.fau.edu,
ssot.fau.edu, tradition.fau.edu, vhealth.fau.edu, wordpress.fau.edu, www.fau.edu
Affected systems: gtm1.fau.edu, gtm2.fau.edu
Expected End-user impact: During this time, there is no end user impact.

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Posted in Systems