OIT Systems Maintenance – Thurs. Sept 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/21/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – Admissions Application
Description of change: OIT will be performing maintenance on backend services associated with the graduate and undergraduate admissions applications
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application, Graduate Admissions Application
Affected systems: Undergraduate Admissions Application Servers, Graduate Admissions Application Servers
Expected End-user impact: During this time, the admissions applications may be temporarily inaccessable.

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Server Maintenance – ODS
Description of change: OIT will be performing server maintenance on the ODS and FAUDW production environment.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ODS and FAUDW production environment. WebFocus won’t be able to connect to the ODS and FAUDW databases.​​​​
Affected systems: odsprod​
Expected End-user impact: During this time, affected services will be unavailable.​​

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Server Maintenance – Banner Patches
​Description of change: OIT will be installing Banner patches for Financial Aid
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated.
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Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] Login issues

**ISSUE RESOLVED**

The login issue has been resolved and you should be able to login to all systems at this time.

Thank you for your patience while we addressed the problem.

OIT

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We are currently experiencing login issues. This impacts, but is not limited to, Banner, Workday, MyFAU, Networkregistration, eGrades, and EZProxy.

Our team are working to resolve this issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Sept 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/07/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account System Maintenance
Description of change:  OIT Will be performing maintenance on the NetID infrastructure. During this time, users may be unable to claim new user accounts.
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
Affected services: Oracle Identity Manager, Account Claiming, Password sync​
Affected systems:  boc22oimp1, boc22oimp2, boc22ora07​
Expected End-user impact: During this time, new users will not be able to claim accounts

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Account System Maintenance
Description of change: OIT will be performing some updates to the NetID infrastructure. This will help ensure that email addresses in Workday are accurate.
Downtime window start:  6:00 AM
Downtime window end: 6:30 AM
Affected services:  Workday,  OIM
Affected systems: Workday, OIM
Expected End-user impact:  During this time, no end-user impact is expected. When the update is applied, some employees may see their email address change in Workday. This should reflect their actual email address used by the email at FAU.

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Degree Audit Maintenance
Description of change:  OIT Will be performing maintenance on the systems used for the Degree Audit application.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:  uAchieve/DARS audits​
Affected systems: boc22uachieve1​
Expected End-user impact: During this time, users will not be able to submit audits during the time it is restarting.​

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Server maintenance – ANDI network share
Description of change:  OIT will be making a change to how network shares on fauandi1 are mapped
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: All shares on fauandi1
Affected systems:  fauandi1
Expected End-user impact:  During this time, no end-user impact is expected

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Backend Server maintenance
Description of change: OIT Will be performing maintenance on some backend application servers. No end user impact is expected.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: vpas.fau.edu
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu
Expected End-user impact: During this time, no expected user impact, the application is clusterd and should automatically failover.  Changes will affect the Controller’s office, they have already been notifiied of the change.

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Server Maintenance
Description of change: OIT will be performing server maintenance on September 7th from 3:00 a.m. until 5:00 a.m.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  ODS and FAUDW production environment. WebFocus won’t be able to connect to the ODS adn FAUDW databases.​​​​
Affected systems: odsprod​
Expected End-user impact: During this time, affected services will be unavailable.

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Server Maintenance – Banner Patches
Description of change:  OIT will be installing Banner patches on September 7th from 3:00 a.m. until 7:00 a.m. No end user impact is expected.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no user impact is anticipated

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Posted in Banner and Admin Systems, Systems, Uncategorized, Workday

Emergency Maintenance – Account Self Services – Aug 31 at 10:00PM

OIT will be applying patches and restarting the Account Self Services application to improve functionality and performance.

Maintenance is scheduled for tonight (Thursday, Aug 31) between 10:00pm – 11:00pm.  During this time we do not anticipate any end-user impact.

 

OIT

 

Posted in Systems

OIT Systems Maintenance – Thurs. Aug 31, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application Maintenance – Accounts Self Services Portal
Description of change:  OIT will be applying new updates to the accounts.fau.edu website.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Accounts Self-Services portal – accounts.fau.edu
Affected systems: BigIP, boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users might not be able to claim accounts or reset their passwords.

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Posted in Systems

OIT Systems Maintenance, Thurs. Aug 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises ​Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ​ExchangeCA03.ad.fau.edu, ​ExchangeCA04.ad.fau.edu,
Expected End-user impact:  During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.

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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p​
Expected End-user impact:  During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.

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Server maintenance (Davie campus) –   Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services:  The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP​,
Affected systems: dav90hv01, dav90hv02, da​v90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1​, dnsdav1, ldapdav1​
Expected End-user impact: During this time, the affected systems will not be available during the change window.

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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu​
Expected End-user impact:  During this time, users may not be able to login to the idm site for a few minutes while the IP is changed​

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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services:  owlapp and gradrates.​
Affected systems: owlapp.fau.edu, gradrates.fau.edu​,
Expected End-user impact:  During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs.  As such some users may experience connection issues while trying to access these servers.​

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. July 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Certification Authority OS Upgrade
Description of change: We will be upgrading the operating system of our internal certification authority server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Internal certificate services (requesting new cert, renewing, crl checking).
Affected systems: BOCCA01.ad.fau.edu
Expected End-user impact: During this time, there may be unintended outages, e.g. SCCM may not be able to push software/updates during this window as it relies on certificates for encrypted communication between distribution points and endpoints. Any internal services that rely on certificates for encypted commuication will fail or present a warning of an untrusted certificate.

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Server Maintenance – Webnet server migration
Description of change: We are moving the webnet servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Monitors that may be monitoring webnet4 through webnet8
Affected systems: webnet4 through webnet8
Expected End-user impact: During this time we do not expect any end user impact. Some monitoring services may show the fau site as down while dns is changed. The FAU site will be up during this time.​

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Posted in Systems

OIT Systems Maintenance, Thurs. July 20, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application maintenance – Single Sign On Upgrade
Description of change:  The single-sign on system used by most FAU users when logging into websites will be upgraded to provide an improved user experience.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Single Sign On, Canvas, Banner, Workday, and all web based applications using Single Sign On
Affected systems:  BigIP, shibboleth1p.fau.edu, shibboleth2p.fau.edu
Expected End-user impact:  During this time, no downtime with single-sign on is expected.

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Server Maintenance  – cuttlefish server migration
Description of change:  We are moving the server named cuttlefish to a different network more suited for its use.​
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services:  nagios, logins to other boxes, various scripts
Affected systems: cuttlefish, nautilus​
Expected End-user impact:  During this time, OIT internal users who rely on cuttlefish will probably experience various connection issues as overlooked firewall issues may need to be resolved throughout the day.   The Opsview nagios interface that user services and operations rely on for system and network status may be awry as well.​

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Server maintenance  – Directory server network migration
Description of change:  We are moving services between networks
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
Affected services: DSEE LDAP
Affected systems:  ldapboc0, ldapboc1​
Expected End-user impact: During this time we do not anticipate any end-user impact; however, the following services might be intermittently unavailable:
IDM, dhcp​, frevvo, piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg

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Server maintenance –  BHRIC Compellent Upgrade
Description of change: OIT is upgrading the BHRIC Storage cluster
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services:  BHRIC DFS (user profiles) and VM storage​
Affected systems: boc22-em, boc22-s-compellent-1, boc22-s-compellent-2
Expected End-user impact:  During this time no end-user impact is expected.

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Server maintenance – Banner patches
Description of change:  OIT will be performing patches to the Banner system to provide up-to-date functionality in Banner 8 and additional supporting infrastructure for Banner XE
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner INB will be unavailable for a brief period of time during the installation of the two upgrades but the effects on the user population should be minimized because it will take place during the maintenance window at which time Banner accessibility is usually diminished
Affected systems: Banner 8 General module in production, ​Banner 8 Student module in production
Expected End-user impact:  ​During this time, Banner INB will be unavailable for a brief moment

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Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
Server maintenance – ANDISec file server
Description of change:  OIT will be migrating a file server from one platform to another. The file server will be unavailable during the window​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  file shares on andisec​
Affected systems: andisec​
Expected End-user impact: During this time, andisec file server will be unavailable. Any automated jobs that copy or read files from andisec will fail during the window​.

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Application maintenance – Application server migration
Description of change:  OIT are moving network registration services between networks​
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
Affected services: ​netreg
Affected systems: networking.fau.edu
Expected End-user impact: During this time networking.fau.edu may be unavailable.

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Server Maintenance – vWorkspace
Description of change: ​Perform maintenance on the underlying vWorkspace system.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: vWorkspace​ BHRIC VDI
Affected systems: boc22-s-vws1, boc22-h-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-​hy4, boc22-s-​hy5, jup17-s-hy1, jup17-s-hy2, jup17-s-hy3
Expected End-user impact:  ​During this time, users will not be able to login to their desktops.

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Server Maintenance  – WebFOCUS
Description of change:  WebFOCUS will be taken offline to make some configuration changes
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services:  WebFOCUS production
Affected systems:  ibiweb4.fau.edu
Expected End-user impact: During this time, WebFOCUS will be temporarily unavailable.

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Server maintenance – Apply Updates to Virtualization Hosts
Description of change:  OIT will be applying updates to our virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner
Affected systems: boc22esxi46-48.fau.edu,  boc22esxi54-56.fau.edu
Expected End-user impact:  During this time, Banner may experience service interruption.
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Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday