OIT Systems Maintenance, Thurs. Feb 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Migration of authentication system supporting Office 365
When: 3:00AM – 6:00AM
Affected services: Sign-on to all Office 365 services. Sign-on to College of Business websites
Affected systems: boc22adfsp, boc22adfs, nwadfsp, nwadfs
Description of maintenance: OIT will be migrating the ADFS 2.1 farm to ADFS 3.0
User impact: Sign-on to Office 365 services may be intermittent during the window

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Migrate CoE SharePoint Sites to Office 365
When: 4:00AM – 5:00AM
Affected services: CoE site collection and any other subsites – https://sharepoint.fau.edu/coe/
Affected systems: SharePoint
Description of maintenance: We will be completing the migration of the College of Education’s SharePoint site to Office 365.
User impact: Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/coe/

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Migration of sharepoint from old bigip to the new bigip
When: 6:00AM – 7:00AM
Affected services: sharepoint.fau.edu
Affected systems: sharepoint
Description of maintenance: We are continuing the move of servers from older bigip load balancer hardware to the new ones. This move will be for the backend servers that support sharepoint
User impact: SharePoint may be unavailable for 5 minutes while DNS is updated

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Migration of tms (video bridge) from old bigip to the new bigip
When: 6:00AM – 7:00AM
Affected services: Tms and Tmsbridge
Affected systems: tms.fau.edu, tmsbridge.fau.edu
Description of maintenance: We are continuing the move of servers from older bigip load balancer hardware to the new ones. This move will be for the backend servers that support video bridge
User impact: Users may not be able to connect to tmsbridge

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Posted in Email, Instructional Technologies, Systems

Banner INB – Error message upon launch

During our regular OIT Maintenance window this morning, we installed a forms server patch in Banner INB that may produce an error for anyone launching Banner INB – Error message: “FRM-92160: Fatal Error: web client version is too old.”

To resolve this issue you will need to clear your Java cache by following these steps:

To clear your Java cache in Windows:

Click Start > Control Panel.
Locate and double click the Java icon in the Control Panel.
Click Settings under Temporary Internet Files.
Click Delete Files.
Select all boxes and click OK on Delete Temporary Files window.
Click OK on Temporary Files Settings window.
Click OK to close the Java Control Panel.

To clear your Java cache in Mac OS X:

Double click your Mac hard drive.
Double click Applications.
Double click Utilities.
Double click Java Preferences.
Click the Network tab.
Click the Delete Files… button.
You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
Close the Java Preferences window.

For additional assistance, please contact the OIT Help Desk at 561.297.3999 or submit a ticket via the Online ticketing system: helpdesk.fau.edu

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. Feb 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Forms server patchset
When: 3:00AM to 6:00AM
Affected services: Banner INB
Affected systems: sctforms and sctforms2
Description of maintenance: Apply Oracle patchset p16471668_111170_Linux-x86-64 to the production Banner INB forms servers. This will upgrade Forms version from 11.1.1.6 to 11.1.1.7.
User impact: Banner INB (forms) will be unavailable during the downtime.

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Move root volumes to SATA
When: 4:00AM to 6:00AM
Affected services: N/A
Affected systems: IO might be slightly slowed down while the failover/failback occurs.
Description of maintenance: We need to move the root volumes on filers boc22naclm01n05/06 from SSD drives to SATA so we can use the SSDs for a flash pool. This requires that each filer be failed over and then rebooted.
User impact: There should be no impact to the end user. It will be transparent to the user.
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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Jan. 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/26/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade Papercut from v14.2 to v16.3
When: 3:00AM – 7:00AM
Affected services: Papercut printing
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, boc22pclyprint01, jup17pcprt01, dav90pcprt01, ftlbc04pcprt01, boc22pcoffice01
Description of maintenance: This upgrade will consist of upgrading the Application servers, 5 secondary Print servers, and the Office Apps server.
User impact: Printing services offered via Papercut will be unavailable during the window.

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Upgrade to the deployment and Windows client management server (SCCM)
When: 5:00AM – 6:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm
Affected systems: boc22sccm
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1610. SCCM clients may update to version 1610 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade

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Update CMC Firmware on DBC1-3
When: 4:00AM – 6:00AM
Affected services: CMC controller on DBC1-3

Affected systems: adcon2, ADRMS, Analytics VM, andisec, andisecgco, bbloraclealt, bbnfs4, BIG-IP VE 10.2.2.763.3, BIG-IP VE 11.6.0.0.0.401, bishop, boc22banxe[01-04], boc22banxealt[01-07], boc22bipd1, boc22bipp1, boc22bipt1, boc22camrec1, boc22cfdev1, boc22cfdev2, boc22cfprod1, boc22cfprod2, boc22cmdeploy, boc22cmtftp, boc22cs1, boc22esa02, boc22gc1, boc22hou1, boc22hou3, boc22iea1, boc22ieadev1, boc22med[1-2], boc22medlxr, boc22medmb, boc22medprint, boc22naharvest, boc22nascan[01-05], boc22odsm,boc22oimd[1-2], boc22oimp[1-2], boc22oimt[1-2], boc22oimwebd[1-2], boc22oimwebp[1-2], boc22oimwebt[1-2], boc22ora[01-08], boc22oud[01-02], boc22oudp-[01_rec-02_rec], boc22oudt[01-02], boc22prime3, boc22rdweb, boc22sbc01, BOC22SCCMDP01, boc22tcs, boc22uachievealt1, boc22uachievealt2, boc22uaremote, boc22ug[00-05], boc22ugadmin, boc22vinyl, boc22vip1, boc22vipdata01,boc22vipdc01, boc22vipdev1, boc22vmharvest, boc22webdev[1-2], boc22webprod[1-2], bocca01, bocdcfau01.ad.fau.cc, bocdcfau02.ad.fau.cc, bocdcirm01.irm.ad.fau.cc, bocdcirm02.irm.ad.fau.cc, catest, cjwlinux, DellOME, DORdev, DORProd, echo, echoapi, echoapitest, echoftp, echoproc[1-7], echotest, echoweb2008R2, eco, ecosystem, ELKLogserver, esm, exchangeca01.ad.fau.cc, exchangemb01.ad.fau.cc, exchangemb02.ad.fau.cc, faujsa, faujsav240, fausftp, fausftp2, fausftpcci, fauweb5, fauwifi05, fulltext, fulltext2, fulltexttest, fusionrv2012, grantseraportal, guinness.fau.cc, ibiweb[3-6], irmftp, jira, mcoracle, modena, mysql01, naadmcon, naoc, neo, ns1.fau.cc, ns4, ns5, NSVPX-ESX, ntp1, ntp2, oars, octopus, ODIODS9, oem, OIM-NetScaler, OmarFusionMid, omnientry, omnissm, omniupdate, OnCommand Performance Manager, OpenFire UC, perf4boc1, perf4boc2, remotecon.fau.cc, roomconfigs, sacs.eng.fau.edu, sctaltcache[1-8], sctcache[1-8], sctforms, sctforms2, sctformsalt1, sctformsalt2, single_file_restore, smartvault2.vip.2008, smartvault3.vip, smtp172, smtpsec3, smtpsecA, smtpsecB, spok, sqlnode04, sqlnode05, sqlverify, streamfms2012, streamfmst, streamwms, swise, sygmon, techrunway, terminal Server Licenses, tftpsrv, tms1, tms2, tstwordpress, tstwordpress-r, tuna1d, tuna1p, tuna1t, UI VM, vkillerx, vsc_test, webnet[4-8], whitebox, windowsupdate, wise, wordpress
Description of maintenance: We will be updating the CMC firmware from 4.5 to 5.21 for the 3 Dell M1000e chassis. This is being done so we can utilize WS-MAN to manage these systems from the Dell OME application
User impact: None expected

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Financial Aid 8.28.2 patche/ Financial Aid SelfSrv 8.25.01 patch
When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following packages associated with the Financial Aid 8.28.2 patche/ Financial Aid SelfSrv 8.25.01 patch be installed in production this Thursday morning during the maintenance cycle.
User impact: None expected

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Posted in Banner and Admin Systems, Systems

Workday Slowness

Workday Production appears to be slow, and some of users are getting a message that “Workday is currently unavailable”. Workday is currently investigating this issue and we are working closely with them to resolve.

Posted in Workday

OIT Systems Maintenance, Thurs. Jan 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/19/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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UCS firmware upgrade
When: 3:00AM – 6:00AM
Affected services: Blackboard, ADFS, Malware Bytes, 365 Dirsync, PaperCut, SharePoint, College of Education Websites, Chessboard, College of Mediciine application site, Labs Remote Apps, Labs Camera Servers, Undergrad App, CAS/Shib, NetReg, Boca DNS, Boca DHCP, Networking Servers, SCCM, Exchange POP and IMAP
Affected systems: boc22hv[01-07], boc22hv[20-33], boc22sas[1-4], boc22sast[1-4], bbloracle, bbloraclealt, appadmin, as4, as5, bba[1 – 10], bbm1, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22bedework, boc22canvascli, boc22cm102srv1, boc22cm102srv10, boc22cm102srv9, boc22cm102vrt101mrtg, boc22dellome, boc22dirsync, boc22kofaxcap, boc22mbes, boc22mssql11, boc22mssql12, boc22mssql21, boc22mssql22, boc22mssql31,boc22mssql32, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22nasmvi, boc22oimccp1, boc22ora09, boc22payaradp, boc22payaranp01, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02, devboc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22reports1, boc22sccm, boc22snapc, boc22spapp1, boc22spwfe1, boc22talweb2, boc22vcenter1, boc22whatsup, cardaccess, cas1, chessboard, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc1, dnsboc1, dsr[1 – 6], duo, eprint2, exchangeca03, fauappsrv2, filelocker[1 – 2], freeze, frevvo1, frevvot, gitlab, hpc, idm2, idm4p-oel6, iss, issdev, jenkins2, ldapboc1, ldapboc1-el6, lintalon0, mlintalon1, lists, ls-matlab, ls-medmodel, ls-osd, ls-snap, madcat1p, mcclient, migrate365, napalm, OracleEM, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sepiidae, shibboleth2, shoutcast, starfish, talonx2, tuna2p, ugapp[1 – 5], visualsvn, wildflymc[1 – 2], XenAPP[00 – 02], XenAPP-Office, XenLIC, XenSF[1 – 2], XenZDC1-2, yakko
Description of maintenance: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected

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Migration of talisma from old bigip to the new bigip
When: 6:00am – 7:00am
Affected services: Talisma(CampusNexus)
Affected systems: Talisma(CampusNexus)
Description of maintenance: We are continuing the move of servers from older bigip load balancer hardware to the new ones. This move will be for the backend servers that support talisma
User impact: There should be no end user impact as we are not changing the IP for talisma just the load balancer it will be on during off business hours. The only users that might be effected are those that are trying to connect to the web client during maintenance.
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Main Incoming/Outgoing Email Gateway Changes (Ironport)
When: 5:00am – 6:00am
Affected services: email
Affected systems: bertx, berty, boc22esa02, nwesa02
Description of maintenance: We are making changes to the main incoming/outgoing email servers in an effort to increase efficiency and to control some of the outgoing spam.
User impact: Perhaps some individuals who legitimately send over 100 messages within an hour that is not using lists.fau.edu or some other established means of mass communication will notice the new restriction.

Posted in Systems

Do Not Open Phishing Email with subject line “Important announcement from President John Kelly”

If you received an email that appears to come from President John Kelly with subject line “Important announcement from President John Kelly” do not open and please delete this email immediately. This is a phishing email.

If you already opened the attached document contact the OIT Help Desk at 561.297.3999 for further assistance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Issuses with Workday

We are currently experiencing issues with Workday login as well as performing some job functions within Workday.

We are currently investigating and hope to have the issue resolved shortly.

OIT

Posted in Uncategorized, Workday

[COMPLETED] – Touchnet Maintenance (student payment services), Wednesday, Dec 21 3:00AM to 7:00AM

** MAINTENANCE COMPLETED **

TouchNet systems will be undergoing routine maintenance; from 3:00a.m. to 7:00a.m. on Wednesday 12/21/16.

All student payment services will be unavailable during this time.

Posted in Banner and Admin Systems, Systems

OIT Upgrade and Enhancement Schedule, Dec. 21 – 30

To minimize impact to our user community, the Office of Information Technology has planned several upgrades and enhancements during the upcoming holiday break. Please see the schedule below for dates, times and impacts.

Outstanding Maintenance

Wednesday, Dec. 28 through Friday, Dec. 30; each morning from 12:01 a.m. – 6 a.m.
Network Core Maintenance; expect intermittent network outages during this time period.

Completed Maintenance

Wednesday, Dec. 21, 6 p.m., through Thursday, Dec. 22, 6 a.m. Datacenter Power Upgrades [Completed]

Monday, Dec. 26, 1 a.m. – 6 a.m: Network Core Maintenance [Completed]

Monday, Dec. 26, 6 p.m. through Tuesday, Dec. 27, 6 a.m: Banner Patches and Upgrades [Completed]

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized