OIT Systems Maintenance, Thurs. Dec 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/01/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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MyFAU

Migration of mcportal1, mcportal2, mcsource from old bigip to new bigip
When: 3:00AM – 5:00AM
Affected services: Myfau web portal
Affected systems: Direct access to mcsource, mcportal1, and mcportal2
Description of maintenance: OIT is continuing the move of servers from older bigip load balancer hardware to the new ones. This move will be for the backend servers that support the myfau.fau.edu site.
User impact: The main myfau.fau.edu access should be unaffected but users may experience interruptions with components within myfau.fau.edu during the transition.

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FAU Main Web site (www.fau.edu)

Backend storage move for www.fau.edu
When: 3:30AM – 4:30AM
Affected services: The main fau site should stay up during this period. There may be interruptions to Omniupdate CMS updates as well as manual webpage updates to wisex.
Affected systems: wise, wisex, swise, webnet4, webnet5, webnet6, webnet7, webnet8
Description of maintenance: We are moving the data that is served up by FAU’s main website www.fau.edu to the newer storage appliances
User impact: Updates to www.fau.edu or any other sites hosted on www.fau.edu may be interrupted

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. Nov 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/17/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle quarterly DB patches (boc22ora01)
When: 3:00AM – 7:00AM
Affected services: Report Caster and WebFOCUS production
Affected systems: boc22ora01
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora01.
User impact: Report Caster and WebFOCUS will be temporarily unavailable at times during the maintenance window. Jobs may not execute in Report Caster.

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Oracle quarterly DB patches (boc22ora03)
When: 3:00AM – 7:00AM
Affected services: Identity Manager production and MSOP instance which houses miscellaneous schemas such as Owlapp, grouper, undergrad app, grad survey, lumsync, pwd expire, swift, frevvo, fau visitor
Affected systems: boc22ora03
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora03
User impact: Applications that login to the MSOP or IDMP instances will become temporarily unavailable during the maintenance window

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Oracle quarterly DB patches (boc22ora05)
When: 3:00AM – 7:00AM
Affected services: IEA Data Warehouse, Resource 25
Affected systems: boc22ora05
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora05.
User impact: The IEA Data warehouse will not be available during this time. The Resource 25 application will experience interruptions in service as well

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Oracle quarterly DB patches (mcoracle)
When: 3:00AM – 7:00AM
Affected services: Luminis production (MyFAU)
Affected systems: mcoracle
Description of maintenance: Applying Oracle PSU to DB’s on host mcoracle.
User impact: MyFAU and Luminis will be come unavailable during the maintenance window. Will have to coordinate with someone to restart these services once the database is back online.

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Migrate idm4p to oracle enterprise linux 6
When: 5:00AM – 6:00AM
Affected services: chessboard password reset tool
Affected systems: idm4p
Description of maintenance: We are upgrading the operating system for a component of the chessboard tool (internal OIT use)
User impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Nov 10 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Migration of virtual servers to new BigIP load balancers (SSO)
When: 5:00AM – 6:00AM
Affected services: Single-Sign On (SSO)
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: SSO will be inaccessible for 5 minutes. (more than likely 5 seconds)

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Migration of www and Myfau to the new BigIP load balancers
When: 5:00AM – 6:00AM
Affected services: FAU website and MyFAU
Affected systems: BigIP Load balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones
User impact: Users may experience a brief interruption while trying to access these websites

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Oracle quarterly DB patches (bannerprd and odsprod)
When: 3:00AM – 7:00AM
Affected services: Banner and ODS production along with services that are tied to the these systems such as jobsub, appworx, dars, and cleanaddress
Affected systems: bannerprd, odsprod, sctcache1-7, sctforms-2
Description of maintenance: Applying Oracle PSU to DB’s on hosts bannerprd and odsprod
User impact: Users will be unable to login to Banner or ODS during the period the database is offline. This should be no longer than 1 hour.

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Oracle quarterly DB patches (bbloracle)
When: 3:00AM – 7:00AM
Affected services: Blackboard Production
Affected systems: bbloracle
Description of maintenance: Applying Oracle PSU to DB’s on host bbloracle.
User impact: Blackboard will become temporarily unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora07)
When: 3:00AM – 7:00AM
Affected services: Oracle Identity Manager production
Affected systems: boc22ora07, boc22oimp1, boc22oimp2
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora07
User impact: The OIM system will be unavailable for a short period. During this time, account changes will not be processed and the self-service interface will be unavailable.

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Verasmart upgrade
When: 12:01AM – 2:00AM
Affected services: phone billing
Affected systems: boc22comm1
Description of maintenance: Upgrading verasmart software
User impact: no phone billing during this time

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Posted in Banner and Admin Systems, Network and Telecom, Systems

[CANCELLED] – OIT Systems Maintenance, Thurs. Nov 3 from 12:01AM to 7:00AM

***UPDATE***

Maintenance for Thursday, Nov 3 has been postponed until next Thursday.

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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/03/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle quarterly DB patches (mcoracle)
When: 3:00AM to 7:00AM
Affected services: Luminis production (MyFAU)
Affected systems: mcoracle
Description of maintenance: Applying Oracle PSU to DB’s on host mcoracle
User impact: MyFAU and Luminis will be come unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora05)
When: 3:00AM to 7:00AM
Affected services: IEA Data Warehouse, Resource 25
Affected systems: boc22ora05
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora05.
User impact: The IEA Datawarehouse will be unavailable during this time. The Resource 25 application will experience interruptions in service as well.

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Oracle quarterly DB patches (boc22ora03)
When: 3:00AM to 7:00AM
Affected services: Identity Manager production and MSOP instance which involves Owlapp, grouper, undergrad app, grad survey, lumsync, pwd expire, swift, frevvo, fau visitor
Affected systems: boc22ora03
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora03
User impact: Applications that login to the MSOP or IDMP instances will become temporarily unavailable during the maintenance window.

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Oracle quarterly DB patches (boc22ora01)
When: 3:00AM to 7:00AM
Affected services: Report Caster and WebFOCUS production
Affected systems: boc22ora01
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora01.
User impact: Report Caster and WebFOCUS will be temporarily unavailable at times during the maintenance window. Jobs may not execute in Report Caster.

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Migration of virtual servers to new BigIP load balancers (SSO)
When: 5:00AM to 6:00AM
Affected services: SSO
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: SSO may be inaccessible for up to 5 minutes.

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Migration of www and Myfau to the new BigIP load balancers
When: 5:00AM to 6:00AM
Affected services: FAU website and MyFAU
Affected systems: BigIP Load balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: Users may experience a brief interruption while trying to access these websites

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Disk maintenance on several systems
When: 3:00AM to 6:00AM
Affected services: Test Blackboard, Metadata Management for Middleware Services, OIT App Dev server, Test Talisma, WildFly Application Server for Middleware Identity Management (Dev, Test and Prod), Gitlab for OIT App Dev team, LDAP, ADFS, Jira Test
Affected systems: boc22l6jirat, ldapnw1-el6, ldapboc1-el6, ldapboc0-el6, shibidp1t, bblt3sp10, bblt2sp10, bblt1sp10, bbda2, bbda1, metadata, boc22devproc, boc22taldev1, gitlab, wildflymc1d, wildflymc1t, wildflymc1, wildflymc2, wildfly3, wildfly1t, wildfly1d, boc22adfs
Description of maintenance: OIT will be shutting down several systems to preform disk maintenance
User impact: The services mentioned above will be unavailable intermittently during the maintenance window

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Verasmart phone billing upgrade
When: 12:01AM – 2:00AM
Affected services: phone billing
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading verasmart phone billing software
User impact: Phone billing will be unavailable during this time

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[RESOLVED] Intermittent issues with accessing the online help desk ticketing system

******* UPDATE *******

The issue has been resolved.

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We are currently experiencing intermittent connectivity issues with our online help desk ticketing system. We have contacted the vendor and they are working on resolving this issue as soon as possible.

At this time, you may not be able to access the service catalog to submit a ticket/request. In addition, technicians may not be able to access their tickets.

We apologize for the inconvenience this may cause.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs, Oct 27 from 2:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/27/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Undergraduate Admissions Enhancements
When: 2:00AM – 6:00AM
Affected services: Undergraduate Admissions Application (Applicant-Side)
Affected systems: apply.fau.edu {boc22ug00, boc22ug01, boc22ug02, boc22ug03, boc22ug04, boc22ug5}
Description of maintenance: Various updates and enhancements are being deployed to the Undergraduate Admissions Application. A majority of them are highlighted in the attached PDF.
User impact: The undergraduate admissions application will be unavailable within certain intervals during the maintenance.

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Upgrade Citrix NetScaler Firmware
When: 4:00AM – 4:15AM
Affected services: NetScaler
Affected systems: Logins, access, will end active sessions (if any)
Description of maintenance: Upgrade our Virutal Apps Netscaler firmware from v10 to v11. It should only take 5-15 minutes and requires a reboot
User impact: Logins, access, will end active sessions (if any)
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Posted in Systems

OIT Systems Maintenance – Thurs. Oct 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/20/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Reboot NetApp filer nodes boc22clm01n01 and n02
When: 5:00AM – 6:00AM
Affected services: None
Affected systems: NetApp filer boc22clm01
Description of maintenance: Need to configure ports for fiber channel and as initiators in order to perform tape backup of data. This requires a reboot. We will do the reboot as a failover/giveback so that nothing goes down.
User impact: None

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Upgrade Citrix NetScaler Firmware
When: 4:00AM – 4:15AM
Affected services: FAU Citrix Virtual Apps
Affected systems: NetScaler
Description of maintenance: Upgrade our Virutal Apps Netscaler firmware from v10 to v11. It should only take 5-15 minutes and requires a reboot
User impact: Logins, access, will end active sessions (if any)

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Posted in Systems

TouchNet Payment Processing System Maintenance – Wed. Oct 19 from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing routine maintenance; from 3:00(am) to 7:00(am) – EST on Wednesday 10/19/16.

This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Oct 13 from 12:01AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/13/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Echo System restart
When: 6:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.

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PGP Encryption Server Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: Upgrade pgp server from version 3.32 to version 3.4
User impact: Users should have no impact during this time frame.

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Verasmart Phone billing upgrade
When: 12:00AM – 2:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: OIT is upgrading verasmart phone billing software
User impact: The phone billing system will be unavailable during this time

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Financial Aid 8.27.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.27.0 upgrade be installed in production this Thursday morning during the maintenance cycle
User impact: No user impact is anticipated

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Financial Aid 8.28.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.28.0 upgrade be installed in production this Thursday morning during the maintenance cycle.
User impact: No user impact is anticipated

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Frevvo Updates
When: 5:00AM – 6:00AM
Affected services: Frevvo
Affected systems: frevvo1.fau.edu
Description of maintenance: OIT will add SSL Cert to JVM keystore
User impact: Service will be offline during restart. Approximately 5 minutes

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Posted in Banner and Admin Systems, Educational Technologies, Systems

Issues with Virtual Apps

We are currently experiencing issues with Virtual Apps. At this time you will not be able to login. We are working to resolve the issue as soon as possible and apologize for the inconvenience.

OIT

Posted in Educational Technologies, Systems