[UPDATE] Network connectivity issues primarily affecting wireless

** UPDATE – 2:23pm **

We have stabilized the network and all services should be functioning as normal at this time. We will be doing emergency maintenance at midnight in which there may be intermittent loss of network connectivity. We appreciate your patience and apologize for any inconvenience.

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We are currently experiencing network connectivity issues. This is mainly affecting wireless connections on all campuses. OIT is working to resolve the issues as soon as possible.

We apologize for any inconvenience this may cause.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[COMPLETED] – TouchNet Systems – Maintenance Notification – Wed. March 16 from 3:00AM to 7:00AM

*****UPDATE*****

TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.

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TouchNet will be performing routine server maintenance from 3:00 a.m. to 7:00 a.m. on Wednesday 3/16/2016.

All student payment services and marketplace sites will be unavailable during this time.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/10/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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ePrint 2-factor authentication
When: 4:00AM – 6:00AM
Affected services: ePrint
Affected systems: eprint.fau.edu
Description of maintenance: OIT will enable Duo 2-factor authentication for the ePrint URL https://eprint.fau.edu
User impact: There will be no access to ePrint during this time

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CAS Login Patch
When: 5:00AM – 6:00AM
Affected services: CAS
Affected systems: cas1, cas2, cas3
Description of maintenance: OIT will update the single sign on system to prevent users from entering a space before or after their username. This will improve usability by stopping users from receiving an error when logging in.
User impact: None, these a clustered and the patch will be applied to one at a time.

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Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
When: 5:00AM – 6:30AM
Affected services: None
Affected systems: None
Description of maintenance: Upgrade Ironport servers bertx and berty from Version: 9.7.0-125 to Version: 9.7.1.066
User impact: Possible delay in receiving mail

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Liebert battery replacement at Jupiter, RF 219
When: 4:00AM – 7:00AM
Affected services: None
Affected systems: None
Description of maintenance: Emerson is replacing all 40 batteries in the Liebert unit in RF 219.
User impact: None, the unit will be on standby and should be powered by the backup generator if there is a power failure.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Network Outage – All services and campuses affected

All network and services have been restored. A software bug on the University core router caused the extended outage.

We apologize for the impact this extended outage has caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/03/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM

Affected services: Chessboard Account Management, Multi Factor Authentication Enrollment, Google Password Change Tool, Network Registration, Network Registration Administrator, Waveset Identity Manager, Graduate Admissions Admin Console, Metadata Management for Saml2/Shibboleth, eGrades, Admissions Application View in INB, GitLab, Grouper, the Google to Exchange Migrator, Frevvo Forms, Talisma and others email relay

Affected systems: appadmin, chessboard, cuttlefish, ds2p, idm1, idm2, idm4p, grouper, jenkins, lintalon0, lintalon1, lintalon2, lintalon3, madcat1p, metadata, shibboleth3, sepiidae (observium), talonx1, talonx2, wildfly1, wildfly2, wildfly3, wildflyadmin, gitlab, googlemigrate, frevvo1, flashgordon (email relay)

Expected end-user impact: Each service will be offline for 5 – 10 minutes

Description of change: Due to a critical patch needing to be applied numerous Linux systems run by the Middleware team will be rebooted.

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When: 5:00AM – 6:00AM

Affected services: Frevvo Forms

Affected systems: forms.fau.edu, frevvo1.fau.edu

Expected end-user impact: Improved access on mobile devices when viewing online forms.

Description of change: We are patching our theming tool to better support mobile devices.

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When: 3:00AM – 7:00AM

Affected services: Not Applicable

Affected systems: Banner Financial Aid

Expected end-user impact: No user impact is anticipated

Description of change: Install all outstanding Banner Financial Aid upgrades/patches in production. The upgrade is an emergency release from Ellucian and the patch corrects a problem with disbursements.

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When: 3:00AM – 7:00AM

Affected services: OS deployments through SCCM, Microsoft updates to SCCM managed clients, Remote control and reporting to SCCM managed clients

Affected systems: boc22sccm, boc22cmsccm01, boc22sccmsql

Expected end-user impact: All SCCM affected services will be unavailable during the window

Description of change: OIT will be migrating OIT’s System Center Configuration Manager implementation to a new version on a new system

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When: 6:00AM – 6:15AM

Affected services: Mailboxes on Office 365

Affected systems: N/A

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be enabling litigation hold (archiving) for users with mailboxes on Office 365

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When: 6:00AM – 7:00AM

Affected services: Exchange on-prem, Exchange 365

Affected systems: exchangeca01, exchange 365

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users

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When: 6:00AM – 6:15AM

Affected services: Office 365 for health users

Affected systems: N/A

Expected end-user impact: No end-user impact is expected

Description of change: OIT will be reassigning licenses for health users on Office 365 since the functionality included with E3 and Exchange Plan 2 licenses are now available in Education Plus licenses

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. February 25 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Password sync, account creation and claiming
Affected systems: boc22ora07 (OIMP), boc22ora03 (MSOP, IDMP), boc22oimp1, boc22oimp2, boc22oimwebp1, boc22oimwebp2
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production OIM and IDM database and application servers
User impact: Passwords will not synchronize during this time so we recommend not changing your password until after the maintenance window is done.

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Update and restart of MyFAU
When: 3:00AM to 6:00AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: OIT will restart the database servers for MyFAU due to new patches being installed.
User impact: Users will not be able to access MyFAU during this time.
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Update and restart of Linux servers
When: 3:00AM to 6:00AM
Affected services: Banner: Selfservice and INB
Affected systems: bannerprd, sctcache[1-8], sctforms[1-2]
Description of maintenance: Due to a critical patch that needs to be installed on all Linux systems, we will need to restart the production banner database and application servers
User impact: No access to banner

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Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thursday, Feb 18 from 3:00AM – 5:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/18/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Enforce SSL on VIP student records site
When: 5:30AM – 6:00AM
Affected services: VIP student record images
Affected systems: vip.fau.edu
Description of maintenance: We are enhancing the security for the VIP student records website
User impact: Registrar’s and admission’s offices and other departments that may rely on the VIP system.

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Upgrade SSH software on secure file server
When: 5:45AM – 6:00AM
Affected services: All SFTP and SMB access on andisec
Affected systems: andisec
Description of maintenance: OIT will be upgrading the SSH software on OIT’s secure file server
User impact: SFTP and SMB may be unavailable on andisec during the window

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LDAP Server Certificate Update
When: 4:00AM – 5:00AM
Affected services: Sun Directory Servers at all campuses. Password Syncronization of Netid.
Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed.
Affected systems: ldapboc0, ldapboc1, ldapjup1, ldapjup2, ldapdav1, ldapftl1
cas1, cas2, shibboleth1, shibboleth2
Description of maintenance: We will be applying new signed wildcard certificates to the ldap servers
User impact: Single Sign may go offline during the update process so logins to Blackboard, Workday and other services may be delayed

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Update firmware for Talisma
When: 4:00AM – 5:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be updating the firmware on taldb01
User impact: Talisma will be unavailable while the server reboots after the firmware change

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Secure Oracle TNS connections for Banner test/development
When: 5:00AM – 5:30AM
Affected services: All remote SQL connections to Banner test and development instances.
Affected systems: banoradev
Description of maintenance: Force secure TNS connections for all Banner test/development instances.
User impact: Users may not be able to make remote SQL connections to databases on banoradev.fau.edu.

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Prepare mail systems for migration of College of Science mailboxes
When: 6:00AM – 7:00AM
Affected services: Exchange on-prem, Exchange 365
Affected systems: exchangeca01, exchange 365
Description of maintenance: OIT will be making changes to the on-prem and cloud based mail systems to prepare for the migration of College of Science users
User impact: No end-user impact is expected

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Posted in Email, Network and Telecom, Systems

OIT Systems Maintenance, Thursday, Feb 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/11/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner SSO Manager upgrade
When: 5:00AM – 6:00AM
Affected services: Banner self-service
Affected systems: Banner application servers
Description of maintenance: Upgrade Banner SSO Manager from 8.1.5 to 8.2
User impact: Banner self-service may become unavailable for a shot period of time during the upgrade

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Migrate Jupiter and HBOI network support systems to new hardware
When: 5:00AM – 7:00AM
Affected services: Netreg, DHCP, DNS, LDAP for Jupiter and HBOI campuses
Affected systems: ldapjup1, ldapjup2, dnsjup1, dhsjup2, dhcpjup1, dhcpjup2, jup17pcprt01, jup17hv01, jup17hv02
Description of maintenance: OIT will be migrating several systems that support user authentication and network services on the Jupiter and HBOI campuses to new hardware
User impact: DHCP, netreg, and Papercut printing services will be down on the Jupiter and HBOI campuses while the migration occurs.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Jan 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.
In addition, the following systems will be specifically impacted:

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Banner Upgrades (General and Student Modules)
When: 3:00AM – 7:00AM
Affected services: No services will be impacted
Affected systems: Banner General and Banner Student
Description of maintenance: These upgrades are required as pre-requisites for the Financial Aid 8.25.0 upgrade which was released in early January 2016
User impact: No end-user impact is expected

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Migrate Davie network support systems to new hardware
When: 6:00AM – 7:00AM
Affected services: DHCP, DNS, Domain authentication, Papercut
Affected systems: dav90pcprt01, davdcfau01, davdcirm01, dhcpdav1, dnsdav1, ldapdav1
Description of maintenance: OIT will be migrating several systems that support user authentication and network services on the Davie campus to new hardware
User impact: No end-user impact is expected

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Talisma license key update
When: 5:00AM – 6:00AM
Affected services: Talisma
Affected systems: Talapp01
Description of maintenance: OIT will restart the talisma application server to put in place a license key update.
User impact: Users will not be able to login to the talisma client while the application server restarts.

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Posted in Banner and Admin Systems, Systems

Blackboard Phishing Email

If you receive a message with the subject line: “[Blackboard Learning] You have 2 new course work from your Admin Faculty,” please DO NOT open or click the URL in this message.

We are taking the necessary steps to prevent this message from propagating further to the university community.

If you have clicked the link, please change your password as soon as possible.

We apologize for any inconvenience this may have caused you.

Office of Information Technology

Posted in Educational Technologies, Systems, Uncategorized