OIT Systems Maintenance, Thurs. Oct 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/16/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM to 6:00AM
Affected services: Identity Manager, User account creation, Password Synchronization, MyFAU, SSO, Blackboard, Banner Self Service, All authentication Services
Affected systems: idm4p, idm1, idm2, MCSource
Description of maintenance: OIT will be upgrading the Identity Manager connection to MyFAU to correct a bug that prevents returning users from automatically receiving active directory accounts.
User impact: User passwords may not sync during this change window as the connector will be offline during the upgrade.

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When: 3:00AM to 6:00AM
Affected services: AD authentication on Jupiter campus
Affected systems: jupdcfau01 & jupdcirm01
Description of maintenance: OIT is updating the systems servicing user and computer account authentication for the Jupiter campus.
User impact: Logins on the Jupiter campus may be slower during the window

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When: 4:00AM to 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT will be changing the mail server blackboard uses to send emails out to the users. This is to fix an issue where a small percentage of users were getting [Suspicious Message] appended to their outbound emails.
User impact: We will be doing rolling restarts to make the config change and hope that this will not impact any users at all.

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When: 6:00AM to 6:10AM
Affected services: Exchange email
Affected systems: exchangeca[01-05] & exchangemb[01-05]
Description of maintenance: OIT will be implementing the following limitations on all FAU employee mail accounts: •Can send to 5,000 recipients per day •Can send a maximum of 30 messages per minute
User impact: No end-user impact is expected during the policy change

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When: 6:15AM to 6:50AM
Affected services: none
Affected systems: Ironport server (bertx)
Description of maintenance: OIT will upgrade the Ironport Server (bertx) from version 8.5.6-074 to 8.5.6-092 to fix a security problem
User impact: No end-user impact is expected

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When: 7:00AM to 7:10AM
Affected services: DPM (data protection manager)
Affected systems: Active Directory
Description of maintenance: OIT will link a DPM Group Policy to enable DPM client server communication.
User impact: No end-user impact is expected during the policy change

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When: 4:45PM to 5:00PM
Affected services: VIP Student Record Image Retrieval (vip.fau.edu)
Affected systems: qstarserver2.fau.edu, vip.fau.edu
Description of maintenance: The current server responsible for storing VIP images will be replaced by a newer, virtual one.
User impact: Users will not be able to retrieve images or image retrieval will be erratic during switchover.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/09/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.

Posted in Systems

OIT Systems Maintenance, Thurs. Oct 2, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/02/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 6:00AM – 6:30AM
Affected services: Blackboard
Affected systems: blackboard.fau.edu
Description of maintenance: OIT is making some changes to enhance the stability of the blackboard system
User impact: No end-user impact is expected

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Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Sept. 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/25/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 6:00AM – 6:10AM
Affected services: Network Registration
Affected systems: ldapboc0 & ldapboc1
Description of maintenance: OIT will be increasing the storage capacity to the systems which provide directory services to several applications.
User impact: No end-user impact is expected

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When: 6:00AM – 7:00AM
Affected services: Talisma Client
Affected systems: Talisma
Description of maintenance: OIT will expand the hard drive for the Talisma app server.
User impact: Talisma client will not be available for 5-10 minutes and any users connected will be disconnected.

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Posted in Systems

OIT Systems Maintenance, Thurs. Sept. 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/18/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected services: Blackboard Building Blocks: Software Updates, Cloud Profiles, Social Profiles, Partner Cloud, Content System, SafeAssign, Collaborate, Cengage Mindlinks, Wiley Plus, McGraw Hil, Textbook, Bookshelf, xpLor
Affected systems: Blackboard
Description of maintenance: We will be updating as many of the following Building Blocks as possible during the downtime window: Software Updates, Cloud Profiles, Social Profiles, Partner Cloud, Content System, SafeAssign, Collaborate, Cengage Mindlinks, Wiley Plus, McGraw Hil, Textbook, Bookshelf, xpLor
User impact: Users may be unable to access the tools listed. Other areas should continue to function

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When: 3:00AM – 5:00AM
Affected services: Job scheduler and Workflow
Affected systems: AppWorx / Workflow
Description of maintenance: OIT will install UC4 and Workflow patches in FAUP/TEST to resolve issues with current Java releases
User impact: None expected

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When: 8:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: ugapp.fau.edu, apply.fau.edu
Description of maintenance: A new Undergraduate Admissions Application will be going live on Thursday, Sept 18th. The existing Undergraduate Application (ugapp.fau.edu) will remain active but will not allow creation of new accounts/applicants. New applicants will be directed to apply.fau.edu. Applicants with existing applications in the older system will be allowed to log in and complete their application.
User impact: No downtime is expected

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Posted in Banner and Admin Systems, Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Sept 11 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/11/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected services: The listed Blackboard tools will may be unavailable durning the update, and may continue to be unavailable until after Blackboard is restarted
Affected systems: Blackboard
Description of maintenance: OIT will be updating as many of the following Building Blocks as possible during the downtime window: Software Updates, Cloud Profiles, Social Profiles, Partner Cloud, Content System, SafeAssign, Collaborate, Cengage Mindlinks, Wiley Plus, McGraw Hil, Textbook, Bookshelf, xpLor
User impact: Users may be unable to access the tools listed. Other areas should continue to function

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When: 4:00AM – 5:00AM
Affected services: Banner Forms
Affected systems: Banner INB (FAUP)
Description of maintenance: Per Ellucian Case #1180758, install Oracle patch 18331282 on forms servers to resolve the bug with radio buttoms causing the form to hang.
User impact: Anyone on Production Banner INB would be kicked out of system.

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When: 5:00AM – 6:00AM
Affected services: Appworx production web interface
Affected systems: enzo.fau.edu
Description of maintenance: Upgrade Apache to version 2.4.10
User impact: Only the web interface will be down. The Appworx agents will remain up and running.

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When: 5:45AM – 6:15AM
Affected services: None expected
Affected systems: bigip1 and bigip2
Description of maintenance: OIT are adding a new virtual network to the BigIP load balancers
User impact: None expected

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[RESOLVED] Redirect for new help desk system not working properly

**Resolved** 10:21am

The redirect and SSO is working now.

**End update**

**Update** 9:02am

The redirect is now working as intended; however, we are now experiencing an issue with single-sign on (SSO) for the help desk system. We are working on resolving the problem as soon as possible.

**End update**

We are working on resolving the issue of the redirect to the new help desk system. If you need technical assistance, please call 561.297.3999 OIT Sent from my iPhone

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Sept 4 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/04/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 12:01AM – 7:00AM
Affected services: Crystal Reports
Affected systems: crystalreports.fau.edu
Description of maintenance: OIT is migrating the system hosting crystal reports which creates various reports that are utilized by all the colleges and a few departments.
User impact: All reports on crystalreports.fau.edu will be unavailable for approximately 2 hours during the window.

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When: 3:00AM – 5:00AM
Affected services: There are no anticipated user/service impact
Affected systems: Banner Production(FAUP)
Description of maintenance: OIT is installing a Financial Aid patch 8.20.1.2 in Banner Prodution
User impact: There are no anticipated user/service impact.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Password Reset Synchronization Issue

*** UPDATE *** 9:14AM

Password synchronization issue has been resolved. If you reset your password within the last 24 hours and it is not working on all FAU systems, please log in to MyFAU and change the password again.

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We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset. We are working to resolve this issue as soon as possible.

Please do not reset your password until this issue has been resolved.

We apologize for the inconvenience this may cause.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. Aug 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/28/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 5:00 – 6:00AM
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact: The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment

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When: 5:00 – 6:00AM
Affected services: None impacted
Affected systems: ADCON
Description of maintenance: OIT will replace a server used by the FAU community with a newer version.
User impact: Technical staff who manages computer objects, Organizational Units (OUs), and users will not be able do so until the new ADCON server is in place.

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When: 6:00 – 7:00AM
Affected services: Exchange email (faculty/staff)
Affected systems: exchangeca01, exchangeca02, exchangemb01, exchangemb02, exchangemb03
Description of maintenance: OIT will be preforming maintenance on the mail servers for FAU employees (Exchange).
User impact: No end user impact is expected

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When: 6:00 – 6:05AM
Affected services: Network Registration (NetReg)
Affected systems: ldapboc0
Description of maintenance: OIT will be increasing the resources to one of the directory servers.
User impact: No end user impact is expected

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Posted in Educational Technologies, Email, Network and Telecom, Systems