AT&T U-verse issues caused slowness when trying to access FAU Services on Aug. 20, 2014

FAU Community,

Yesterday, we received several inquiries regarding slowness and difficulty to reach FAU services such as Blackboard and MyFAU from remote locations.

After extensive investigation, we have discovered that the problem was isolated and related to AT&T U-verse’s connection to the carrier network which most Florida universities are using. Unfortunately, we have no direct control over this connection; however, we are working diligently via several channels to get more information regarding repair to this connection from the parties involved. We appreciate your patience and understanding.

Regards

OIT

Posted in Educational Technologies, Network and Telecom, Systems

ANDI Shared Drives Unavailable Sat. 8/9 – Sun 8/10

The ANDI shared drives will be unavailable starting Saturday (8/9) at 8:00pm to Sunday (8/10) at 11:59pm.

OIT will be migrating shares from older/legacy equipment to new hardware. All share names, UNC paths and permissions will remain the same.

Posted in Systems

OIT Systems Maintenance, Thurs. Aug 7 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/07/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Connectivity between FAU and the internet
When: 2:00 AM to 5:00 AM
Affected services: Network Connectivity between FAU and the internet
Affected systems: FAU core firewalls
Description of change: Network Maintenance will be performed Thursday August 7th and Saturday August 9th from 2:00 until 5:00 a.m. During this time, there may be an interruption of network service lasting 15 minutes
Expected end-user impact: Users may experience a short period of time where they are unable to access the internet from FAU, or access some of FAU’s services from the internet.

Network Upgrade on SeaTech Campus
When: 6:00 AM to 7:00 AM
Affected services: Network and telephone services utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.
Affected systems: Network and telephone systems utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.
Description of change: The goal of this change is to enable new network functionality for FAU on the Seatech campus.
Expected end-user impact: End users utilizing the Seatech network will be momentarily interrupted as new connection is migrated over to the new AT&T Switched Ethernet service.

Blackboard Changes
When: 4:00 AM to 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of change: OIT will be changing the way the content folder is mounted on the blackboard app servers.
Expected end-user impact: Blackboard will be unavailable from 4:00 AM to 6:00 AM.

Ironport Email Servers
When: 6:00 AM to 6:45 AM
Affected services: None
Affected systems: Ironport email servers
Description of change: OIT will install a security patch on the Ironport mail servers.
Expected end-user impact: None

Posted in Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. July 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/31/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: VIP document management system
Affected systems: vip.fau.edu, more specifically, smartvault2.vip.fau.edu
Expected end-user impact: Registrar’s office and other groups who rely on the scanned images stored within VIP
Description of change: Virtualization of VIP domain controller (smartvault2.vip.fau.edu). We are converting the physical domain controller responsible for the VIP document management system to a virtual one to allow for better management and flexibility.

Posted in Systems

OIT Systems Maintenance, Thurs. July 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM to 5:00AM
Affected Services: There are no anticipated user/service impact
Affected Systems: Banner Production (FAUP)
Description of Maintenance: The following updates will be installed in Banner production: Faculty Advisor Self-Service – 8.5.4 upgrade, Faculty Advisor Self-Service – 8.5.4.1 patch, Faculty Advisor Self-Service – 8.5.4.3 patch, Faculty Advisor Self-Service — 8.6 upgrade, Faculty Advisor Self-Service – 8.6.0.2 patch
User Impact: There are no anticipated user/service impact

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When: 3:00AM – 5:00AM
Affected Services: VIP document management system
Affected Systems: vip.fau.edu, more specifically, fulltext.fau.edu
Description of Maintenance: We are converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 17, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/17/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00A
Affected Services: Services will not be affected
Affected Systems: Banner Production
Description of Maintenance: In order to meet the Federal deadlines for loan dispersements, the following will be installed in Banner production: Financial Aid/Financial Aid Self Service 8.20.1 & Banner Student 8.6.4
User Impact: There will be no user impact

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When: 3:00AM – 7:00AM
Affected Services: VIP Document Management System
Affected Systems: vip.fau.edu, (fulltext.fau.edu)
Description of Maintenance: OIT is converting the frontend physical server responsible for the VIP document management system to a virtual one to allow for better management and flexibility.
User Impact: Registrar’s office and other groups who rely on the scanned images stored within VIP.

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When: 3:00AM – 6:00AM
Affected Services: Appworx production
Affected Systems: enzo.fau.edu (oracleapps.fau.edu)
Description of Maintenance: Appworx production database (APWXP) will be upgraded from Oracle 10g to 11g.
User Impact: Production Appworx jobs will not be executed during the down time.

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When: 5:00AM – 6:00AM
Affected Services: R25, Sharepoint, Talisma, Talon, IEA Web and Data, certain networking servers, EMS, MSSQL1&2.
Affected Systems: Approximately 40 servers
Description of Maintenance: Systems is moving all computer objects belonging to OIT servers from the 22_CM OU to the OIT OU. This is being done so that the 22_CM OU can be used for end-user computer objects only.
User Impact: This move should not cause any disruptiuon of services.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 10, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/10/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 5:00AM
Affected Services: Banner self-service (SSB) and Internet Native Banner (INB)
Affected Systems: bannerprd.fau.edu
Description of Maintenance: Install latest Oracle patch set updates for Banner production database (FAUP).
User Impact: Faculty, staff, and students will not be able to access Banner production during the maintenance.

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When: 3:00AM – 6:00AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: We will be installing the newest cumulative patch to solve some outstanding issues.
User Impact: Blackboard Will be unavailable from 3 to 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Systems

OIT Systems Maintenance, Thurs. July 3 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/03/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 4:00 – 7:00AM
Affected services: DHCP, DNS, and LDAP for the Jupiter and HBOI campuses. Off-site VM replication for facilities. File, print, and digital signage services for the Jupiter and HBOI campuses. Internet printing via Printonline for the Jupiter and HBOI campuses. CRM software for the Honors College. Services for the computer labs including DFS, software licensing, and Deep Freeze.
Affected systems: VMJUP, JUP17HV01, NTSHyperv01, NTSHyperv02, Facilities VMWare host, Young, Aikman, Griese, Fouts, Starr, Marino, Payton, Kelly, CES, LLSJupiter01, Elway, Unitas, and Honors4.
Description of maintenance: Replacing 3 8-outlet PDUs in the systems rack in Jupiter with 2 24-outlet metered PDUs. Consolitating all rack-mount servers to this rack.
User impact: Users on the Jupiter and HBOI campuses may have difficulty obtaining a DHCP address during the downtime. Users without alternate DNS settings pointing to Boca DNS servers will not be able to resolve names. Netreg for both campuses will be down. File and print services for the Jupiter campus will be down. The Digital signage backend for FWi will be down. CRM software for the Honors College will be unavailable during downtime. VM replication for facilities will be unavailable during downtime. Jupiter campus computer labs will be unavailable during downtime.

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When: 5:00 – 7:00AM
Affected services: We do not expect any services to go down, but they might run a little slower.
Affected systems: bocana01 and bocana02
Description of maintenance: Perform the software update on bocana02, terminate CIFS, failover bocana02 to bocana01, reboot bocana02 and then fail it back. Do the same for bocana01.
User impact: We do not expect any end user impact, but the applications/services could see a few second pause in traffic. Some CIFS shares will be unavailable for a very short time. The CIFS shares on these filers are: DIVOFRESEARCH, GRADCOLLEGE, MediaStore, medicine, mwtalbkup, nacs1, nadce1, SACS, stshub, stslabs, USSTORE, and USTRANSFER.

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Posted in Uncategorized

OIT Systems Maintenance – Thurs. June 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/26/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Affected services: Undergraduate Application: https://ugapp.fau.edu and Graduate Application: https://owlapp.fau.edu
Affected systems: ugapp1, ugapp2, ugapp3, ugapp4, ugapp5
Description of maintenance: We are upgrading the admissions application to improve usability. It will be offline from 3am until 6am while we redeploy all services.
User impact: The admissions applications will be offline. Once they return to service the admissions forms will look different and may require that users clear their browser cache.
At this time we know the select box usage is effected and they must be manipulated with a mouse instead of the keyboard. We have contacted the vendor about this problem.

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When: 6:00AM – 7:00AM
Affected services: All domain-joined PCs
Affected systems: All domain-joined PCs
Description of maintenance: OIT will be changing the default domain for PCs to be ‘FAU’. When signing-in to a computer ‘FAU’ will be the default when asking for credentials. If you need to authenticate with a user account in the IRM domain you will need to enter IRM\netid and your password (this is rare)
User impact: When prompted for credentials, ‘FAU’ will be the default domain. There is no downtime expected for this change.

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When: 4:00AM – 6:00AM
Affected services: We will be moving the content directory to faster storage
Affected systems: Blackboard 
Description of maintenance: Blackboard will be unavailable during the maintenance window. We expect some servers to be up by the 1 hour mark with the rest being brought up one at a time and expect to be finished by 6 AM
User impact: Blackboard will be unavailable during the maintenance window.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. June 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/19/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 5:00AM – 6:00AM
Affected services: DHCP, DNS, and network authentication services on the HBOI campus
Affected systems: VMJUP
Description of maintenance: Replace battery and failed disk in HBOI network support server.The PERC battery and one of the SAS disks have failed in the HBOI network support server. Both need to be replaced.
User impact: Users at the HBOI campus may have trouble getting a DHCP address or resolving DNS if their only DNS entry is pointing 131.91.213.91. Netreg will not be available during the downtime window.

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When: 7:00AM
Affected services: Exchange
Affected systems: exchangeca02
Description of maintenance: OIT will be replcaing a failed battery on one of the University mail servers. No end-user impact is expected.
User impact: No end-user impact is expected

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Posted in Systems