Banner maintenance this morning continues. Currently, Banner Admin is not available. Users logging in can reach the search screen, but when trying to call a form, will see the maintenance page. Ellucian is still working on various upgrades this morning and are working towards restoring all services. We will update you on this announcement once the maintenance is complete. In addition, Banner Access Management will be unavailable as well, for those few users that manage Banner security.

We will be performing maintenance on the Banner Self-Service system this upcoming Thursday, starting at 8:30AM and ending 9:30AM. Due to OIT having to coordinate with multiple vendor resources, this maintenance has to be performed during working hours. This maintenance will not impact Registration Self-Service, so our class search will continue to work, and students can go directly to: https://bannerxe.fau.edu/StudentRegistrationSsb if they need to access Registration.

We apologize for the inconvenience and thank you for your understanding.

uAchieve is now working correctly. Students and Advisors should be able to call degree audits.

We are currently experiencing issues with the production degree audit system, uAchieve. We are working to restore the service now.

UPDATE 01/06/25 10:45AM:

Our team identified the issue, and it has been corrected. Maintenance will be done later tonight to ensure this issue does not happen again.

ORIGINAL MESSAGE:

Some users may get the following message when trying to login to an application:

Web Login Service – Unsupported Request
The application you have accessed is not registered for use with this service.

If you close out your browser or retry, you will eventually get the login prompt, and be able to connect successfully.

We are working on the issue now, and should have it resolved momentarily.

Update: 10/03/24 9:27AM:

We have restored all services at this time. If for some reason something is not working, please first close all your browser windows and try again, and/or restart your computer. If the service still does not work, please submit a Help Desk ticket.

Update: 10/03/24 7:11AM:

Services are now being restored. We have a few Banner services now up. Thanks for your patience as we restore all services. We will provide an update once we know all services are functional.

MESSAGE 1: 10/03/24 6:13AM:

All Banner services, and also services that rely on Banner data, are currently unavailable. Users may experience problems with multiple applications such as: Self Service, Banner Admin, MYFAU webparts, Registration, grading, reporting, etc. We are currently working on the issue and trying to restore services as soon as possible. We will provide updates throughout the morning.

All services have been restored in production.

We are currently experiencing a Banner outage. Services such as Admin, Registration and other Banner services are not operational. We are investigating the issue now, and restoring services as quickly as possible.

Our MSP has restarted services, and upon testing Banner Admin is now reachable. Thank you.

Our Banner Appnav/Admin application is currently unavailable. We sent the information to our Managed Services Provider so we can restart all services and identify the issue. Users will receive a white screen when trying to login to Banner Admin. We will provide information once the issue has been corrected.

Thank you.

Transcript requests are now functional again. Any issues please report them to the Help Desk.

We have been experiencing issues with our Transcript request/payments service as of Friday, May 31st, 2024. We have removed the options that are not working currently, and added an message referencing the service interruption. We are working with our vendors to restore this service. Thank you for your understanding.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Email Notification Enhancements
Description of change: OIT will be enabling additional features for Outlook users on Wednesday March 20th which will provide regular updates about any messages currently in quarantine and alert users to suspicious elements in emails or when a person contacts for the first time.
Downtime window start: Wed 3/20/24 7:30 AM
Downtime window end: Wed 3/20/24 7:30 AM
Affected services: Exchange Online email
End-user impact: These changes should have no disruptive end user impact, but end users will begin seeing new stuff. In particular regular quarantine messages if they receive email that becomes quarantined, and a header at the top of messages from senders they don’t usually receive emails from.

Server Maintenance
Description of change: OIT will be performing server maintenance on March 21st between 12:00AM and 2:00AM potentially affecting: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 2:00 AM
Affected services: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
End-user impact: All users using these services

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on March 21st, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: All users using these services

Server Maintenance
Description of change: OIT will be performing maintenance on the email system from 12:00 a.m. until 1:00 a.m. on March 21th. During this time access to assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline will me unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 1:00 AM
Affected services: grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline
End-user impact: All users using these services

Testing Scores Classic Learning Test (CLT) File Layout Modification
Description of change: The test score file layout for the Classic Learning Test (CLT) integration will be modified to include a new field and imported into Banner.
Downtime window start: Thu 3/21/24 6:00 AM
Downtime window end: Thu 3/21/24 8:00 AM
Affected services: Banner, but no downtime expected.
End-user impact: Students, Staff, no downtime expected.

UPDATE:

This service is now restored.

ORIGNAL MESSAGE:

We are currently working on restoring the uAchieve service. Students trying to run degree audit from Banner will encounter issues and staff members using the administration side of uAchieve will also not be able to pull up audits. Once we know more about the issue we will post an update. Thank you.