Banner Admin service has been restored.
We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.
We have removed a server that was having issues serving the Registration application. Students should not have issues connecting to Registration now.
We are having intermittent issues with Banner Registration currently. We have identified the problem and we are implementing a solution currently. If a Student receives an error while trying to Register, please just close out your browser and try again. We will provide an update once fully resolved.
Banner maintenance this morning continues. Currently, Banner Admin is not available. Users logging in can reach the search screen, but when trying to call a form, will see the maintenance page. Ellucian is still working on various upgrades this morning and are working towards restoring all services. We will update you on this announcement once the maintenance is complete. In addition, Banner Access Management will be unavailable as well, for those few users that manage Banner security.
We will be performing maintenance on the Banner Self-Service system this upcoming Thursday, starting at 8:30AM and ending 9:30AM. Due to OIT having to coordinate with multiple vendor resources, this maintenance has to be performed during working hours. This maintenance will not impact Registration Self-Service, so our class search will continue to work, and students can go directly to: https://bannerxe.fau.edu/StudentRegistrationSsb if they need to access Registration.
We apologize for the inconvenience and thank you for your understanding.
uAchieve is now working correctly. Students and Advisors should be able to call degree audits.
We are currently experiencing issues with the production degree audit system, uAchieve. We are working to restore the service now.
UPDATE 01/06/25 10:45AM:
Our team identified the issue, and it has been corrected. Maintenance will be done later tonight to ensure this issue does not happen again.
ORIGINAL MESSAGE:
Some users may get the following message when trying to login to an application:
If you close out your browser or retry, you will eventually get the login prompt, and be able to connect successfully.
We are working on the issue now, and should have it resolved momentarily.
Update: 10/03/24 9:27AM:
We have restored all services at this time. If for some reason something is not working, please first close all your browser windows and try again, and/or restart your computer. If the service still does not work, please submit a Help Desk ticket.
Update: 10/03/24 7:11AM:
Services are now being restored. We have a few Banner services now up. Thanks for your patience as we restore all services. We will provide an update once we know all services are functional.
MESSAGE 1: 10/03/24 6:13AM:
All Banner services, and also services that rely on Banner data, are currently unavailable. Users may experience problems with multiple applications such as: Self Service, Banner Admin, MYFAU webparts, Registration, grading, reporting, etc. We are currently working on the issue and trying to restore services as soon as possible. We will provide updates throughout the morning.
All services have been restored in production.
We are currently experiencing a Banner outage. Services such as Admin, Registration and other Banner services are not operational. We are investigating the issue now, and restoring services as quickly as possible.
Our MSP has restarted services, and upon testing Banner Admin is now reachable. Thank you.
Our Banner Appnav/Admin application is currently unavailable. We sent the information to our Managed Services Provider so we can restart all services and identify the issue. Users will receive a white screen when trying to login to Banner Admin. We will provide information once the issue has been corrected.
Thank you.
Transcript requests are now functional again. Any issues please report them to the Help Desk.
We have been experiencing issues with our Transcript request/payments service as of Friday, May 31st, 2024. We have removed the options that are not working currently, and added an message referencing the service interruption. We are working with our vendors to restore this service. Thank you for your understanding.