9:17PM 6/10/2023 Update:

We have restored the Owl Done service. We have verified that users can now login and are able to access all modules.

Original Message:

Users are experiencing issues connecting to Owl Done. We were able to replicate the issue where the browser loads after several seconds and then provides a “Something went wrong message” error 500. We are currently investigating the cause of this service outage, once identified, we will be working towards restoring the service. We apologize for the inconvenience.

Thank you.

Good Morning – We were able to identify a service that was causing the interruption for Banner Admin. We made some changes, and now Banner Admin seems to be loading as expected. We will continue to monitor it at this point, but users should be able to connect now.

Good Morning – We are having a more than usual count of users getting the service invocation failed in Banner Admin. We are aware of the issue, and are working to determine the cause of it failing.

For now, please try using another browser, or an incognito session. If it does not work the first time, click the logout on the left hand side of Banner Admin, close windows and try again.

We will report back once we have have some more information.

Banner Admin is now working as expected, in addition to Banner Self Service 9 Registration.

Thank you and sorry for the inconvenience.

UPDATE:

We are also receiving reports that the Self Service 9 Registration service is having issues. When students click on register for classes, they are receiving a 500 error. These issues seem to be related with admin as well, we are working on identifying and correcting it as quickly as possible.

For now users will have issues with Banner Admin and Banner Self Service 9. In addition, some other Banner services may be impacted.

ORIGINAL POST:

We have some users that are having issues with Banner admin. When trying to login, it stays on a blank page and never logs in the user. We are looking a this now, and will report back once we identify the issue.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Self-Service 9, 8 and Admin application Maintenance
Description of change: The servers that host Banner 9 Self-Service Registration, Self-service 8 and the admin application will be updated with new performance settings. This will assist with the load that is driven during the Registration period. Ellucian will be making these vendor suggested changes to the servers.
Downtime start: 03/23/2023 3:15 AM
Downtime end: 03/23/2023 7:00 AM
Impacted Services: Self-Service Banner 9 Registration, Banner Self-service 8, Banner Admin application
End-user impact: All users accessing these services.

Banner registration mods: Restricting Online Students from registering in-campus courses.
Description of change: A validation will be added to self service registration to prevent students who are classified as fully online, to register for courses that are on-campus only.
Downtime start: 03/23/2023 3:00AM
Downtime end: 03/23/2023 7:00AM
Affected services: Banner Self-Service Registration 9
End-user impact: No end-user impact is expected during the maintenance window. After the change, fully online students will not be able to register of partial or fully in-person courses.

Server maintenance
Description of change: OIT will be performing server maintenance on several core systems from 4:00a.m. until 5:00 a.m. on 3/23. During this time, access to the Assessment, Crosswalk, Grademan, Gradrates, Software License, Tech Free, and Transient Application services will be briefly interrupted.
Downtime start: Thu 3/23/23 4:00 AM
Downtime end: Thu 3/23/23 5:00 AM
Impacted services: Assessment, Crosswalk, Grademan, Gradrates, Software License, Tech Free, and Transient
End-user impact: All users using these services.

College of Business Application Migration
Description of change: Maintenance will be performed on the graduate admissions application to improve its long term performance.
Downtime start: 03/23/2023 5:00 AM
Downtime end: 03/23/2023 6:00 AM
Impacted services: Graduate Admissions Application
End-user Impact: The end users will not be affected by this change there will be no downtime as the service is already running on the new cluster.

Network Registration and Ezproxy Migration to new hardware
Description of change: Guest Wireless, Network Registration and EzProxy authentication will be migrated to new infrastructure.
Downtime start: 03/23/2023 5:00 AM
Downtime end: 03/23/2023 6:00 AM
Impacted services: Network Registration and EZProxy Authentication
End-user Impact: None expected, this DNS update will be instant.

Frevvo-api upgrade to cloud native architecture
Description of change: Frevvo’s API utility will be migrated from Virtual Machines to Kubernetes on Boca and in the cloud.
Downtime start: 03/23/2023 5:00 AM
Downtime end: 03/23/2023 6:00 AM
Impacted Services: 4P (SSO Login Prompt), Frevvo-api, and Frevvo.
End-user Impact: Affected services should run faster and more reliably.

PrivateEye Migration to new hardware
Description of change: The legacy version of PrivateEye a tool used by purchasing for older PO will be moved to new hardware and a new URL.
Downtime start: 03/23/2023 8:00 AM
Downtime stop: 03/23/2023 8:05 AM
Impacted Services: PrivateEye
End-user Impact: None, this is an internal service used only by purchasing

Update:

Users please close all your browser sessions and re-open if it is still not working. The service is working correctly now.

Original Post:

We have users that have reported issues with the Banner Admin application in production. When trying to open a form in the search, they receive a message of “Service Invocation Failed, Couldn’t access remote service.”

The issue is resolved, however, if you continue to experience this error message. Please close all your browser windows, open new ones, and try again. It should work after doing this.

Our service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are:

• The Personal Information Update Page ( https://myowl.fau.edu/contact/personalInformation/index)
• Banner Admin SPAIDEN screen, adding new users or updating addresses for existing users.

Pages may not load correctly. We are working on a temporary fix for the Personal Information page, and we are working with our vendor to restore the service.