Certificate Expired error when signing in to Canvas
Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.
We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy. *If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*
[Resolved] WileyPLUS Assignment Issues
WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.
[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]
Cengage LMS Integration Unavailable
[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.
Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here: https://techcheck.cengage.com/. We’ll update this message as updates come in.
[Resolved] Grade Submission (eGrades) Names Not Sorting
When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.
[Resolved] Turnitin Emergency Maintenance
Turnitin has reported that all systems are back to being fully operational. Turnitin assignments in Canvas should be back to normal.
[Identified] Turnitin Emergency Maintenance
Turnitin Emergency Maintenance is complete. For all customers using Turnitin Feedback Studio, they have restored the ability to submit papers and view similarity scores, access submissions, and use grading tools. Details of student paper matches in the similarity report are not currently available. They are continuing to investigate and working towards complete service restoration.
[Resolved] Canvas Users Experiencing Errors
All systems are back to normal and operational. Canvas users may have experienced gateway/timeout errors from 4:30 to 5:30 PM.
Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info.
Canvas Users Experiencing Errors
Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info:
[Resolved] AWS Issues affecting Canvas and Related Tools
[6:50 AM] This issue has been resolved.
Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.