Canvas users experiencing page errors

Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Cisco Webex LTI Outage in Canvas

The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.

Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

Turnitin Scheduled Maintenance

Turnitin services are currently undergoing scheduled maintenance until 5 PM today. Users may experience issues when trying to use the Canvas integration to create, grade, or submit assignments. For more info, please visit:

Posted in Canvas / LMS, Educational Technologies

[Resolved] Respondus Lockdown Browser with Monitor Option (Webcam) Unavailable

[Update] All exams that use Respondus Monitor are now available and working.

[earlier message]Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable. We are working to resolve this as quickly as possible.

  • ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected. 
  • ❌Exams/Tests using Lockdown Browser & Monitor (webcam) are currently unavailable.
Posted in Canvas / LMS, Educational Technologies

Turnitin Scheduled Maintenance: May 2, 2020, 11 AM – 3 PM

On May 2, 2020, Turnitin will require an emergency maintenance window from 11 AM – 3 PM EDT as a preemptive measure to avoid rescheduled maintenance work. During this time, users may experience problems submitting papers for any Turnitin assignments in Canvas courses. The maintenance should only take the first two hours of this window, however we ask that you plan for the full duration. Faculty, please use this Help Desk Request if you need assistance adjusting any Turnitin assignments that are due during the maintenance window.
Posted in Canvas / LMS, Educational Technologies