[Resolved] Canvas Docviewer (Preview) Errors

This issue has been resolved.

The Docviewer in Canvas, which you might be familiar with if you use SpeedGrader to view student document submissions or have documents automatically displaying throughout your course, is currently experiencing sporadic errors. Users may experience a Service is Currently Unavailable error.

Canvas has implemented a temporary fix and is monitoring results. To stay up to date with this issue, monitor Canvas’s status page about it here.

Posted in Canvas / LMS

[Resolved] Turnitin Intermittent Issues

The issues affecting Turnitin have been resolved.

Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.

Posted in Canvas / LMS, Educational Technologies

Classroom PC Zoom Issues

When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.

*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.

If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.

Posted in Instructional Technologies, Video Conferencing

[Resolved] MyOpenMath Invalid Consumer error

The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.

Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!

Posted in Canvas / LMS

[Resolved] FAU Virtual Apps Unavailable

The issue affecting FAU Virtual Apps was resolved last night.

FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.

Posted in Educational Technologies, Instructional Technologies

[Resolved] AWS Issues Affecting Some Canvas Users

This incident has been resolved.

Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.

Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.

Posted in Canvas / LMS

Certificate Expired error when signing in to Canvas

Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.

We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy*If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*

Posted in Canvas / LMS

[Resolved] WileyPLUS Assignment Issues

WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.

[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]

Posted in Canvas / LMS

Cengage LMS Integration Unavailable

[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.

Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here: https://techcheck.cengage.com/. We’ll update this message as updates come in.

Posted in Canvas / LMS, Educational Technologies

[Resolved] Grade Submission (eGrades) Names Not Sorting

When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.

Posted in Canvas / LMS