Cengage LMS Integration Unavailable

[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.

Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here:¬†https://techcheck.cengage.com/. We’ll update this message as updates come in.

Posted in Canvas / LMS, Educational Technologies

[Resolved] Grade Submission (eGrades) Names Not Sorting

When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.

Posted in Canvas / LMS

[Resolved] Turnitin Emergency Maintenance

Turnitin has reported that all systems are back to being fully operational. Turnitin assignments in Canvas should be back to normal.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Identified] Turnitin Emergency Maintenance

Turnitin Emergency Maintenance is complete. For all customers using Turnitin Feedback Studio, they have restored the ability to submit papers and view similarity scores, access submissions, and use grading tools. Details of student paper matches in the similarity report are not currently available. They are continuing to investigate and working towards complete service restoration.
For updates, please visit Turnitin’s Status Page: https://bit.ly/352sLlJ
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

Turnitin Emergency Maintenance

Turnitin is currently undergoing Emergency Maintenance. Turnitin services and assignments will be inaccessible during this period. There is no ETA at this time, but we will keep this announcement updated as we get more info. For updates, please visit Turnitin’s Status Page: https://bit.ly/352sLlJ
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Canvas Users Experiencing Errors

All systems are back to normal and operational. Canvas users may have experienced gateway/timeout errors from 4:30 to 5:30 PM.

Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info.

Posted in Canvas / LMS, Educational Technologies

Canvas Users Experiencing Errors

Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info:

  • https://status.instructure.com/
Posted in Canvas / LMS, Educational Technologies

[Resolved] AWS Issues affecting Canvas and Related Tools

[6:50 AM] This issue has been resolved.

Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.

Posted in Canvas / LMS, Educational Technologies

Canvas users experiencing page errors

Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Cisco Webex LTI Outage in Canvas

The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.

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Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies