New Minimum Zoom Version

We want to inform you that the minimum Zoom Version supported will be 5.13.5. If your client does not update automatically, please download and install the latest updates to your Zoom desktop client. In addition, Zoom will no longer support clients below 5.13.5 on November 4th, 2023.

For instructions on how to update the Zoom client, check out Zoom’s video documentation.

3 Ways to update your Zoom Client

  • Open the Zoom client and click Update from the notification banner.
  • From your profile, click Check for Updates.
  • Go to zoom.us/download for updates.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Video Conferencing

[Resolved] Subset of Users Unable to Access Zoom

This incident has been resolved.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Subset of Users Unable to Access Zoom

Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] Mediasite Disruption

Mediasite has resolved the issue. The environment is currently functioning normally.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Mediasite Disruption

Aug 29, 2022 06:15 PM CUT

Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] [Zoom] Subset of users unable to access Zoom Web Portal and Client

Zoom identified reports of users being unable to access Zoom Web Portal and Client.
This incident has been resolved.

Posted in Instructional Technologies, Uncategorized, Video Conferencing

Minimum Zoom Client Version for Fall 2022

Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)

On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.

The Zoom products that have a new minimum version required as of 8/6/2022 include:

– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version/73259)
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android : 5.4.3.603
– Video SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version-important/73261)
– Windows, macOS, iOS, Android (1.0.2)

Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.

Start Time: Aug. 6, 18:00 PDT

Estimated Duration: 5 Hours

Components Affected:

  • Zoom Meeting – Zoom Meetings
  • Zoom Video Webinars- Zoom Video Webinar
  • Zoom Chat – Chat
  • Zoom Room – Zoom Room
Posted in Educational Technologies, Instructional Technologies, Video Conferencing