RESOLVED: The issue that was causing ESS to be unavailable has been resolved.
RESOLVED: Echo360 Emergency Service Restart
Echo360 Emergency Service Restart 4:45-5:00 PM EST
To whom it concerns:
Echo360 will be intermittently unavailable from 4:45-5:00pm EST.
The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.
The 5-10 minute service restart will affect only:
**Instructors currently logged in and navigating ESS
**All users currently viewing previously captured Echo360 video recordings
**Any external media uploaded to ESS during the down-time window
A restart of the Echo360 service will not affect any captured classes currently being recorded.
All content will continue to be captured from the local Echo360 SCHD devices during the downtime.
Echo360 Maintenance 2:30pm – 5:00pm
Echo360 will be unavailable from 2:30 pm – 5:00pm.
The Echo class video system is being updated to provide access to the latest features from Echo360 and correct ongoing issues with the system.
All users will be unable to view , edit, or uploading media via ESS during the downtime,
End-user impact should be minimized at this time, as regular term classes will no longer access content stored in the Echo system.
RESOLVED: Echo360 Service Restart
10/23/2014 6:50am The Echo360 service has been restarted, and users can once again access Echo360 materials.
The tapestry cache corruption issue that demanded the restart has been resolved. Publishers can now be edited within the course level of ESS.
Resolved: Echo360 Service Restart
The Echo360 service has been restarted and users have access to all materials via Blackboard and ESS.
Posted in Systems
Echo360 Service Restart
Echo360 will be intermittently unavailable from 6:30 am – 7:00 am.
The Echo360 service needs to be restarted to eliminate tapestry cache corruption within ESS. During the downtime, users will be unable to access ESS, the EchoCenter Portal, view Echo recordings, or publish any captures from the Personal Capture application.