[Completed] Contact Center/Call Center Maintenance

Maintenance to the Contact center/call center has been completed.

Posted in Network and Telecom

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM

During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency, the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

Posted in Network and Telecom

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM
During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

 

Posted in Network and Telecom

[Resolved] Voicemail services not available

The voicemail service has been restored.

Thank you

Posted in Network and Telecom

Voicemail services not available

We are currently experiencing an issue with the FAU voicemail service.  We are working with the vendor to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[RESOLVED] Voicemail/Xpressions Issue

The voicemail/xpressions issue has been resolved.

Posted in Uncategorized

[RESOLVED] Voicemail/Xpressions Issue

We are experiencing an issue with Voicemail/Xpressions.
We are working to resolve the issue as soon as possible.

Posted in Network and Telecom

Telecom Xpressions/Voicemail

We are currently experiencing intermittent issues with the voicemail system.  We are working with our vendor Unify to correct the problem.

Posted in Uncategorized

Emergency Telecom Maintenance – Saturday, February 1 from 3:00 p.m. until 4:00 p.m.

Communication Infrastructure will be performing emergency Xpressions (voicemail) maintenance between 3:00 p.m. and 4:00 p.m. today, Saturday, February 1. During this time, Xpressions will be off line, and users will not be able to leave, record, or listen to voicemail messages.

Posted in Uncategorized

Completed – Telecom Emergency Maintenance on Wednesday, March 20, 2013

The telecom emergency maintenance for the Boca Raton campus has been completed.

Posted in Educational Technologies