Telecom Xpressions/Voicemail

We are currently experiencing intermittent issues with the voicemail system.  We are working with our vendor Unify to correct the problem.

Posted in Uncategorized

Emergency Telecom Maintenance – Saturday, February 1 from 3:00 p.m. until 4:00 p.m.

Communication Infrastructure will be performing emergency Xpressions (voicemail) maintenance between 3:00 p.m. and 4:00 p.m. today, Saturday, February 1. During this time, Xpressions will be off line, and users will not be able to leave, record, or listen to voicemail messages.

Posted in Uncategorized

Completed – Telecom Emergency Maintenance on Wednesday, March 20, 2013

The telecom emergency maintenance for the Boca Raton campus has been completed.

Posted in Educational Technologies

Telecom Emergency Maintenance on Wednesday, March 20, 2013

On Wednesday, March 20, 2013 from 11:00 pm until 3:00 am Thursday, March 21, 2013, OIT will be performing emergency maintenance on the telephone switch for the Boca Campus. During this time there will be no phone service on any FAU telephone. In the event of emergency users will have to use a cellular phone or a NON-FAU telephone to dial 911 or the FAU police at 561-271-5163.

Posted in Network and Telecom

Telecom Xpressions – Voicemail issue

We are currently experiencing a problem with the Xpressions voicemail system. This is affecting all campuses and the problem has been escalated to our vendor.

Posted in Banner and Admin Systems

RESOLVED – Voicemail Issue

Telecom: The voicemail issue has been resolved.

Posted in Uncategorized

The emergency reboot of the Xpressions/Voicemail Servers

*UPDATE @8:17PM- the emergency reboot of the Xpressions/Voicemail Servers has been completed.

The vendor has identified and corrected the problem with the message waiting indicators on the telephones.

We apologize for the inconvenience.

Posted in Uncategorized

Upgrading the power for the voice system in T-6, Tuesday, 4/3/12 @ 5am

Network and Telecom: The power upgrade for the voice system in T-6 has been completed.

Posted in Educational Technologies

Upgrading the power for the voice system in T-6, Tuesday, 4/3/12 @ 5am

Upgrading the power for the voice system in T-6, Tuesday, 4/3/12 @ 5am

On Tuesday, April 3, 2012, from 5:00am till 7:00am CI will be upgrading the power for the voice system in T-6. During this time there will be no FAU phone service in the T-Area, Building 69, or the Baldwin House. If you have an emergency and you are located in these areas please dial 911 from a cellular or a non-FAU phone. The FAU police department can be reached at 561-271-5163.

Posted in Educational Technologies

Resolved – Telecom Voicemail

The problem with the voicemail system has been resolved.

Ivette Puga, Manager Technical Services Florida Atlantic University – CSI 777 Glades Road, Bldg 22, Room 166 Boca Raton, FL 33431 561.297.2555 ipuga@fau.edu

Posted in Uncategorized