Telecom – Voicemail Down

We are currently experiencing a problem with the voicemail system. We are working to resolve the issue and the vendor has been notified

Posted in Uncategorized

Resolved – Telecom Voicemail

The problem with the voicemail system has been resolved.

Posted in Uncategorized

Telecom – Voicemail Down

We are currently experiencing a problem with the voicemail system. We are working to resolve the issue and the vendor has been notified

Posted in Uncategorized

Henderson and Karen Slattery Phone Outage

The phone service to Henderson and the Karen Slattery Center has been restored.

Posted in Uncategorized

Telecom – Resolved Xpressions Voicemail

The problem with the Xpressions (voicemail) system has been resolved.

Posted in Uncategorized

Telecom – Voicemail issue

We are currently experiencing a problem with the Xpressions (voicemail) system. We are working to resolve the issue and the vendor has been notified

Posted in Uncategorized

Telecom – Henderson and Karen Slattery Phone Outage

The copper cable feeding the phone service to the Henderson and the Karen Slattery Center has been cut. Jade Communications is onsite with the Contractor accessing the situation.

Posted in Network and Telecom

Telephone outage in T-6 Resolved

The telephone switch in T-6 servicing the FAU Police are up and operational.

Ivette Puga, Manager Technical Services Florida Atlantic University – CSI 777 Glades Road, Bldg 22, Room 166 Boca Raton, FL 33431 561.297.2555 ipuga@fau.edu

Posted in Educational Technologies

Telephone Outage T-6

An telephone outgage has occurred in the T-6 area affecting the Police Department. Siemens has been called and an FAU Technician has been dispatched.

Posted in Network and Telecom

Phone Mail Upgrade Monday, Sept. 19

Communication Services Infrastructure will be replacing Phonemail on all FAU campuses with the Xpressions voicemail system on Monday, Sept. 19. If you are already using the new Xpressions voicemail system you may disregard this message.

The timeline on Sept. 19 is as follows: 4 p.m. All messages in Phonemail will be deleted. This includes messages that have been saved and/or not listened to. It is strongly recommended that you review all messages before 4 p.m. as deleted messages cannot be retrieved. Please see “Saying Goodbye to Phonemail” below for details. 4 p.m. to Midnight The system will be disconnected and all information you have not retrieved will be lost. No new messages will be accepted.

Saying Goodbye to Phonemail If you are accessing Phonemail from your desk, your existing access process applies. If you are using any other FAU telephone: 1. Dial 7-MAIL (7.6245) 2. Enter your extension and press # 3. Enter your password and press # 4. Press 3 to listen to your messages. 5. Write down or record any details you need to keep before all messages are permanently deleted.

If you are dialing in from off campus, you may access the system using the appropriate campus number listed below and following the instructions given above: Broward (Davie, Fort Lauderdale, Dania): 954.762.5292 Palm Beach (Boca Raton): 561.799.8699 Northern Campuses (Jupiter, Harbor Branch, Treasure Coast): 772.873.3495

Hello, Xpressions Important: The first time you access Xpressions you will be required to record your name and reset your password.

If you are accessing Xpressions from your desk your previous access process still applies. The system will prompt you to: 1. Enter your extension number and press # 2. Enter the default password (11111) and press # Note: You will be prompted to record your name—this is required in order to gain access to your voicemail box. 3. Press 3 to listen to messages. 4. Before ending the session please reset your password. To access reset instructions use the link provided below.

If you are accessing Xpressions from any other FAU telephone: 1. Dial 7-6115 2. Enter your extension number and press # 3. Enter the default password (11111) and press # Note: The first time you access your new voicemail box you will be prompted to record your name—this is required in order to gain access to your voicemail box. 4. Press 3 to listen to messages. 5. Before ending the session please reset your password. To access reset instructions use the link provided below.

User Quick Reference Guide to Xpressions http://www.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdfwww.fau.edu/irm/phone/XpressionsQuickReferenceGuide.pdf (Instructions for resetting your password are on the first page.)

Please let us answer any questions you have by calling the CSI Support Services team at ext. 7.6235.

Posted in Systems