We are currently experiencing a delay with password resets. Please refrain from changing your password at this time. We apologize for the inconvenience and will update as soon as the delay is resolved.
OIT
[RESOLVED] Sympa list emails are not working
We are currently experiencing an issue with email sending out from Sympa lists. We are working to resolve and apologize for any inconvenience.
OIT
Posted in Systems
Marketplace Store Errors
Attn: Marketplace Store Managers
As of this morning, it has been noted that all marketplace stores are failing to function properly. The store sites are not allowing customers to choose products or to checkout for purchase.
We are contacting TouchNet customer care immediately and handling with the highest priority. A patch to the system was installed on Friday evening by TouchNet corporation, and it is likely that this morning’s issues are related.
Please note that this only affects Marketplace Stores. Student payment systems are working as expected.
Updates will be sent as more information becomes available.
Posted in Systems, Uncategorized
[RESOLVED] Password changes are not working correctly.
Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
[RESOLVED]Password changes are not working correctly
This issue has been resolved.
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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
[RESOLVED]Email delay
We are currently experiencing some email delays. We are working to resolve this issue as soon as possible and apologize for any inconvenience.
OIT
Posted in Email
[RESOLVED]Possible email in junk folder for office 365 users
The spam filtering in office 365 has changed and is causing messages to end up in junk mail when normally they don’t.
We are working to resolve as soon as possible and apologize for the inconvenience.
OIT
Posted in Email
[RESOLVED]Help desk ticketing system slowness
We are currently experiencing slowness with our online helpdesk system (helpdesk.fau.edu). The vendor is working to resolve the issue as soon as possible.
We apologize for the inconvenience.
OIT
Posted in Uncategorized
[RESOLVED] Blackboard log in error
The Office of Information Technology is investigating reports that a small number of users are receiving an error message when logging into Blackboard. If you receive a message referencing shibsp:ListenerException please submit a Helpdesk ticket at https://helpdesk.fau.edu/
We are working to locate the cause of the problem and will update this post regularly.
Posted in Educational Technologies, Uncategorized
[RESOLVED] Blackboard Authentication Error
The Office of Information Technology is investigating reports that a small number of users are receiving an error message when logging into Blackboard. If you receive a message referencing shibsp:ListenerException please submit a Helpdesk ticket at https://helpdesk.fau.edu/
We are working to locate the cause of the problem and will update this post regularly.
Posted in Educational Technologies, Uncategorized