Network outage in Engineering West building #36 on the first floor East wing

We are currently experiencing a network outage in the Engineering West building #36 on the East wing of the first floor.  We are working to replace the hardware and restore service as soon as possible.

Thank you

Posted in Network and Telecom

Wi-Fi upgrades in the student residence areas

On Tuesday and Wednesday, June 13 and 14, 2017, between 5:00 am and 6:00 am, OIT will perform maintenance on the wireless network in the student residence areas. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks in the student residence halls. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom, Uncategorized

Network upgrades in the Engineering East and Engineering West buildings on Sat. June 10

On Saturday, June 10, 2017, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Engineering East (96) and Engineering West (36) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the Engineering East and West buildings. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[Completed] Telecom Emergency Maintenance on Friday, June 2, 2017

The emergency telecom maintenance scheduled for Friday, June the 2nd has been completed.

Thank you

Posted in Network and Telecom

Telecom Emergency Maintenance on Friday, June 2, 2017

On Friday, June 2, 2017 from 4:00 am until 7:00 am, OIT will be performing emergency maintenance on the call center system. During this time users will not be able to reach the call center.

Thank you

Posted in Network and Telecom

[Completed] Network Maintenance 5/20/2017 12:00am-4:00am

The network maintenance scheduled for 5/20/2017 has been completed.

Thank you

Posted in Network and Telecom

[Resolved] Voicemail services not available

The voicemail service has been restored.

Thank you

Posted in Network and Telecom

Voicemail services not available

We are currently experiencing an issue with the FAU voicemail service.  We are working with the vendor to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[Completed] Network maintenance on Saturday May 13 from 12:01 am – 6:00 am

OIT will be performing network maintenance on Saturday, May 13 from 12:01 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 10 – 15 minutes during this window.

Thank you

Posted in Network and Telecom

[Resolved] issue affecting Harbor Branch campus network

The DNS issue on the Harbor Branch campus has been resolved.  The network is working properly.

Thank you

Posted in Network and Telecom