[Completed] Network maintenance on March 9 from 12:01 am – 4:00 am

OIT will be performing network maintenance on Wednesday, March 9 from 12:01 a.m. until 4:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 15 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

[Resolved] Partial network outage in the Library

The network outage in the Library has been resolved.

Thank you

Posted in Network and Telecom

Partial network outage in the Library

We are experiencing a partial network outage in the Library on the Boca Raton campus.  We are replacing the hardware now.

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Posted in Network and Telecom

Telephone system emergency upgrade

Starting Monday, March 7, through Wednesday, March 9, 2016 between the hours of 9:00 pm and 6:00 am, the Communications Infrastructure team will begin upgrading the VoIP telephones at all campus locations. During this time the phones will require a fifteen-minute reboot after receiving the upgrade. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Network and Telecom, Uncategorized

[Completed] Network upgrade on Sunday March 6

** Update ** 3/6/2016 ** 12:30pm

Maintenance is taking longer than expected. There is currently no ETA for completion. Please watch this site for further updates. We apologize for the inconvenience

** Update ** 3/6/2016 ** 12:30pm

 

On Sunday, March 6, 2016, between 12:01 am and 6:00 am, OIT will perform an upgrade to the network router on the Boca Raton and Jupiter Campus. This upgrade will cause an interruption to the data and telephone networks on the Boca Raton and Jupiter campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[resolved] Jupiter campus Internet issue

The Internet provider on the Jupiter campus has restored the fiber.  Internet traffic in Jupiter is now utilizing the proper path.

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Posted in Network and Telecom

Jupiter campus Internet issue

We are experiencing an issue with the Internet provider on the Jupiter campus.  Internet traffic has been redirected to the Boca campus.

Thank you

Posted in Network and Telecom

[Completed] Network Maintenance on January 6, 2016

On Wednesday, January 6, 2016, between 3:00 am and 6:00 am, OIT will perform an upgrade on the network router on the Boca Raton Campus. This upgrade may cause an interruption to the data networks on the Boca Raton campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

Jupiter campus Internet issue

We are experiencing an issue reaching in the Internet on the FAU Jupiter campus.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[Update] Jupiter campus Internet issue

The Internet has been restored on the Jupiter campus.

Thank you

Posted in Network and Telecom, Uncategorized