[Resolved] DHCP temporarily unavailable

At approximately 12:45pm we experienced an issue with DHCP and some users may have experienced a network outage at that time. Service was quickly restored by 1:00pm.

We apologize for any inconvenience this may have caused.

OIT

Posted in Uncategorized

[RESOLVED]DHCP on Boca campus is currently unavailable

DHCP on Boca campus is now available and we apologize for any inconvenience.

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We are currently experiencing an issue with DHCP on the Boca campus. You may experience intermittent issues accessing the network.

We we are working to resolve this issue as soon as possible and will keep you posted.

Office of Information Technology

Posted in Network and Telecom, Systems

[RESOLVED] TeamDynamix help desk system slowness

The vendor has reported that this issue is resolved:

 

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST. We disabled some automated email alerts for a time, and those alerts were re-enabled at 11:55 AM EST.

 

All of our services are fully restored to normal. We have discovered the root cause and are taking active steps to ensure this problem does not recur in the future.

 

We thank you again for your patience and apologize for the inconvenience.

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Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST.

 

We are still investigating this problem, but we have narrowed it down to our automated email alerts service. We have disabled automated alerts (such as “Ticket Closed” alerts) until we are confident we have isolated and corrected the issue, at which point you will receive another email notification indicating we have resolved the problem.

 

Thank you again for your patience as our team works to resolve this issue as quickly as possible.

 

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The help desk ticketing system posted the following:

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. We have identified that it is a problem within our infrastructure. Our engineering team is currently troubleshooting the issue. We will provide updates every hour until the problem is resolved. You should expect the next update at 12:00 PM EST. Thank you for your patience as we work to resolve this as quickly as possible.

 

We apologize for any inconvenience and will keep you updated.

 

OIT

 

Posted in Uncategorized

FAU email being blocked- Undeliverable emails

Please note that email messages sent from FAU are currently being limited or blocked by other providers due to an increased number of compromised accounts. This results in some email messages coming back as “undeliverable”  or “delayed delivery.”

Unfortunately, at this time, the only thing we can do is to wait for the other providers to remove the block and/or limit. AOL is currently one of the providers blocking FAU email.

We apologize for the inconvenience this may cause.

OIT

Posted in Email

[RESOLVED]Passwords are not synchronizing properly

This issue has been resolved.

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Password changes are currently not synchronizing properly. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Uncategorized

[UPDATE] FAU Experiencing Degraded Internet Performance

fiber outage ongoing. previous attempt to fix the fiber failed. no eta at this time

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FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.

Posted in Uncategorized

Workday notices

As the result of some mass updates to clean up issues with some position restrictions, many users received a large number of Workday notices.  You can ignore these messages.  We apologize for any confusion this may have caused.

Posted in Uncategorized

MyFAU Email Icon issue

We are currently experiencing an issue where the correct email icon is not being displayed for some users. We are working to restore as soon a possible.

To access your email in the meantime, please go to the direct link provided below:

Students: mymail.fau.edu

Employees: mail.fau.edu

 

We apologize for the inconvenience.

OIT

Posted in Uncategorized

Test Post

this is just a test

Posted in Uncategorized

[RESOLVED]Help desk currently unable to receive calls

This issue has been resolved.

 

Hello,

Our help desk support desk is currently unable to receive calls. For support please submit a ticket online at helpdesk.fau.edu.

We apologize for any inconvenience.

 

OIT

Posted in Uncategorized