The vendor has reported that this issue is resolved:

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST. We disabled some automated email alerts for a time, and those alerts were re-enabled at 11:55 AM EST.

All of our services are fully restored to normal. We have discovered the root cause and are taking active steps to ensure this problem does not recur in the future.

We thank you again for your patience and apologize for the inconvenience.

——————————————————————————————————————————————–

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST.

We are still investigating this problem, but we have narrowed it down to our automated email alerts service. We have disabled automated alerts (such as “Ticket Closed” alerts) until we are confident we have isolated and corrected the issue, at which point you will receive another email notification indicating we have resolved the problem.

Thank you again for your patience as our team works to resolve this issue as quickly as possible.

—————————————————————————————————————————————

The help desk ticketing system posted the following:

Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. We have identified that it is a problem within our infrastructure. Our engineering team is currently troubleshooting the issue. We will provide updates every hour until the problem is resolved. You should expect the next update at 12:00 PM EST. Thank you for your patience as we work to resolve this as quickly as possible.

We apologize for any inconvenience and will keep you updated.

OIT

This issue has been resolved.

——————————————————————-

Password changes are currently not synchronizing properly. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

fiber outage ongoing. previous attempt to fix the fiber failed. no eta at this time

——————————————————————————————————————

FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.

As the result of some mass updates to clean up issues with some position restrictions, many users received a large number of Workday notices.  You can ignore these messages.  We apologize for any confusion this may have caused.

We are currently experiencing an issue where the correct email icon is not being displayed for some users. We are working to restore as soon a possible.

To access your email in the meantime, please go to the direct link provided below:

Students: mymail.fau.edu

Employees: mail.fau.edu

We apologize for the inconvenience.

OIT

this is just a test

This issue has been resolved.

Hello,

Our help desk support desk is currently unable to receive calls. For support please submit a ticket online at helpdesk.fau.edu.

We apologize for any inconvenience.

OIT