Banner (Self Service and INB) is undergoing upgrades until 2:00 pm

The FAU Self-Service and Banner systems will be unavailable on Monday, Dec. 20, from 12:01 a.m. through 2 p.m. as the Banner operating system undergoes an upgrade. This will affect the following services:

  • Banner Forms (INB) access
  • Self Service (OWLS) includes registration, transcripts, grades and payments.
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Jupiter Campus Metro-E circuit down again – Resolved

The Metro-E circuit to Jupiter campus is down again. We are working with our Metro Ethernet carrier to resolve the issue as soon as possible. All calls originating from the Jupiter campus may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Jupiter campus, the ten digit number might be required.

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Palm Beach State Link down – Resolved

At 9:05 AM, the fiber link between FAU and Palm Beach State College went dark.

Posted in Uncategorized

Maintenance at NWRDC

On Monday morning, December 13th starting at 6:30am, NWRDC will begin migrating all of the L2VPNs from the current FLR connector in Tallahassee to a new connector in Tampa. This migration is expected to take no longer than 30 minutes. This will affect the L2VPN connection between FAU and NWRDC.

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Network Outage in Boca Raton Library – Resolved

We are experiencing a network outage that is affecting sections of the first, second, and third floors (west wing) of the Boca Raton Library.

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Jupiter Campus Network Outage – Resolved

Jupiter Campus network went down for about 15 minutes due to a Metro-E circuit outage. IRM worked with AT&T to correct this issue.

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Davie Campus Network Outage – Resolved

The Davie campus experienced a brief outage due to loss of metro-ethernet connectivity at 12:35 this afternoon. The connection was restored at 12:37.

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Power Outage East Side of Boca Raton Campus – Resolved

The power went down to the east side of Boca Campus approximately 30 minutes ago. The network in Student Village, Henderson and Slattery Daycare went offline as a result of the power outage. Student Village has been restored. Henderson and Slattery Daycare still have no power. Physical Plant is aware of the problem and is working with FPL to restore power.

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Systems Down for Maintenance

Due to the Thanksgiving Holiday our maintenance window took place on Wednesday, November 24. The following system were down for maintenance.

  • Password Synchronization (IDM) from 3:00 am – 7:00 a.m.
  • Effort Certification will be down sporadically between 3:00 am -7:00 am, due patches being applied.
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Self Service Slow

Users were experiencing some latency when accessing Banner or Self-Service due to a high volume of changes being processed.

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