OIT Systems Maintenance, Thurs. Sept 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected

Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected

Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected

Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected

System Configuration Change
Description of change: OIT will be performing security enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected

Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected

REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Research Computing, Systems

Single-sign on delays and errors

We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Graduate College Admissions Application Restart

The Graduate College Admissions Application needed to be restarted several times between 10 pm and 10:30 pm on August 10th, 2022 to resolve an issues with the Fall 2022 term and filtering degree programs. The issues have now been resolved and there should be no additional downtime.

Posted in Banner and Admin Systems

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. June 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server configuration change
Description of change: OIT will be performing some configuration changes affecting Znumber Lookup web pages.
Downtime window start 6/16/2022 3:00 AM
Downtime window end 6/16/2022 6:00 AM
Affected services: Banner self-service (SSB)
Expected End-user impact: Both Znumber Lookup web pages will no longer be accessible after the change.

Posted in Banner and Admin Systems, Systems

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thur. March 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single Sign-on Maintenance
Description of change: OIT will be performing an upgrade to the Single Sign-on web services
Downtime window start 3/24/2022 5:00 AM
Downtime window end 3/24/2022 7:00 AM
Affected services: Single-sign on (SSO)
Expected End-user impact: During this time, some log in sessions could be terminated during the maintenance.

Server Maintenance
Description of change: OIT will be applying the WebFocus upgrade
Downtime window start 3/24/2022 3:00 AM
Downtime window end 3/24/2022 5:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment.
Expected End-user impact: WebFOCUS/Leap Ahead will be unavailable for a short period during the maintenance window.

Posted in Banner and Admin Systems, Systems

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb. 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/17/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be migrating the Oracle Identity Manager services to new hosts during this maintenance window.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: Oracle Identity Manager (OIM)
Expected End-user impact: OIM will be down for a period of time during the window. During this time, services such as account claiming, password reset, account provisioning will be unavailable.

Service enhancement
Description of change: OIT will be performing a service enhancement for Malwarebytes clients.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 4:00 AM
Affected services: Malwarebytes cloud clients.
Expected End-user impact: After the change users will no longer be able to remove the Malwarebytes cloud client without a password.

Server Maintenance
Description of change: OIT will be migrating the WebFOCUS services to a new host during this maintenance window.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: WebFOCUS/Report Caster
Expected End-user impact: WebFOCUS and Report Caster will be unavailable for a short period during the maintenance window.

BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 6:00 AM
Affected services
BHRIC VMWare VDI
Expected End-user impact: There should be no downtime for users during this upgrade

Redcap storage Maintenance
Description of change: OIT will be performing REDCAP storage maintenance
Downtime window start 2/17/2022 2:00 AM
Downtime window end 2/17/2022 2:30 AM
Affected services: REDCap
Expected End-user impact: During this time users will not be able to save reports or download data from REDCap

Posted in Banner and Admin Systems, Systems