OIT Systems Maintenance, Thurs. January 27 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/27/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Internet Maintenance
Description of change: Maintenance is required to fix a primary Internet line that provides service to the Boca Raton campus.
disruptive
Downtime window start 1/27/2022 12:00 AM
Downtime window end 1/27/2022 6:00 AM
Affected services: Connectivity between Boca and the Internet will be affected. Internet traffic will be automatically rerouted as the maintenance is taking place.
Expected End-user impact: End users may experience a brief network interruption during the maintenance window as the Internet traffic is redirected.

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REDCap system maintenance
Description of change: OIT will be doing system maintenance on the REDCap systems.
Downtime window start 1/27/2022 12:05 AM
Downtime window end 1/27/2022 12:15 AM
Affected services: REDCap
Expected End-user impact: REDCap will be offline during the update.

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Server Maintenance
Description of change: OIT will be migrating the Banner Self-Service, SSO Manager and Touchnet web servers from Weblogic to Tomcat.
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Banner Self-Service, SSO Manager and Touchnet web services (TNCommerce).
Expected End-user impact: User sessions may be invalidated or pages unresponsive as we are cutting over.

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Database Maintenance
Description of change: OIT will update all production databases
Downtime window start 1/27/2022 3:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance: ACH_PROD: ACH or VPAS, GBP_PROD: Mandatory Course Entry Quiz, WORKDESK_PROD: accounts.fau.edu – Accounts Self Service, CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas, FAUVISITOR_PROD: Wireless network authentication for guests, FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), GROUPER_PROD: Group Management – grouper.fau.edu, PHONEBILL_PROD: Phonebill application pre latest system, PWDEXPIRE_PROD: Password expiration, REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger, FREVVO61_PROD: Frevvo, NEWUNDERGRAD_PROD: Undergraduate Admissions, OWLAPP_PROD: Graduate Admissions, OWLRESIDENCY_PROD: Residency Project, ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Frevvo File Connector Server Updates
Description of change: Frevvo (forms) maintenance
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Any Frevvo forms that use the dropbox file connector to store submissions.
Expected End-user impact: Forms that submit files to local filesystems will be temporarily unable to do so.

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Server maintenance
Description of change: OIT will be upgrading to a new version of wordpress.
Downtime window start 1/27/2022 5:00 AM
Downtime window end 1/27/2022 7:00 AM
Affected services: Wordpress
Expected End-user impact: WordPress may be unavailable while the upgrade is taking place.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Dec 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/16/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Accounts Receivable Maintenance
Description of change: Banner will be undergoing maintenance to upgrade the Accounts Receivable 8X/XE modules. We will also be including items for the Financial Aid 8X/XE module.
Downtime window start: 12/16/2021 3:00 AM
Downtime window end: 12/16/2021 7:00 AM
Affected services: BANNER 8X/XE Accounts Receivable modules, BANNER 8X/XE General modules, BANNER 8X/XE Web Tailor/Web General modules, BANNER 8X/XE Financial Aid modules
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.

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Posted in Banner and Admin Systems

SPOT evaluation issues

We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Uncategorized

[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Sept 30 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/30/2021 from 12:05 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will migrate the Appworx services to a new server. No changes will be made to the version or application configuration.
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: Appworx
Expected End-user impact: The Appworx scheduled jobs will be unavailable during a period in the maintenance window.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the SSO web services to apply Shibboleth patches.
Downtime window start 9/30/2021 6:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: SSO
Expected End-user impact: During this time some single-sign on sessions could be terminated when we failover.

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Harvest Upgrade
Description of change: OIT will be performing maintenance on Banner’s Change Control Management system (Harvest).
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 5:00 PM
Affected services: All four instances of Harvest (SEED, DEVL, TEST, FAUP)
Expected End-user impact: During this time Harvest will be unavailable.

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Server Upgrades
Description of change: OIT will be upgrading 2 of its DNS servers.
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 6:00 AM
Affected services: Internal DNS service
Expected End-user impact: DNS lookups against these servers may fail during the change window.

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REDCap maintenance
Description of change: OIT will be doing maintenance of REDCap
Downtime window start 9/30/2021 12:05 AM
Downtime window end 9/30/2021 2:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during this time.

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Posted in Banner and Admin Systems, Systems

[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/16/2021 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: Banner will be under maintenance and will be unavailable from 2:00am to 7:00am on Thursday 16th September.
Downtime window start 9/16/2021 2:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.

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Server Upgrade
Description of change: OIT will be upgrading the operating system of the List server (Sympa).
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Sympa mailing list
Expected End-user impact: No email will be going out from the mailing lists until the OS upgrade has been completed.

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Active Directory Maintenance
Description of change: OIT will be removing groups from Active Directory that were previously used to assign Microsoft 356 licenses. These groups were replaced by a new process and have not been synchronized since October 2020.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: Active Directory
Expected End-user impact: No end-user impact is expected.

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Microsoft 365 License Maintenance
Description of change: OIT will be performing maintenance to the Microsoft 365 license assignment process.
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: No services impacted.
Expected End-user impact: No end-user impact is expected.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the Single-Sign-On (SSO) web services to disable certain ciphers and TLS versions in the SSL policy.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Single-Sign On (SSO)
Expected End-user impact: No end-user impact is expected.

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User Manager Maintenance
Description of change: OIT will be performing maintenance on our User Manager application. These changes are needed to retire a server.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: User Manager/ OIM
Expected End-user impact: No end-user impact is expected.

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Server Maintenance
Description of change: OIT is making a change to enhance the security of the main FAU website
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: FAU website
Expected End-user impact: No end-user impact is expected.

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: Active Directory (ad.fau.edu)
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/09/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade (Eprint)
Description of change: The electronic document storage system for Administrative Services known as Eprint is being upgraded and will be unavailable during the marked downtime.
Downtime window start 9/9/2021 8:00 AM
Downtime window end 9/10/2021 5:00 PM
Affected services: eprint
Expected End-user impact: eprint will be unavailable during this period.

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REDCap updates
Description of change: OIT will be installing REDCap patches
Downtime window start 9/9/2021 12:05 AM
Downtime window end 9/9/2021 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time. Also since the time zone will be changing , scheduled tasks may need to be updated by the users depending on how they implemented the task.

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Posted in Banner and Admin Systems, Research Computing, Systems

Forms.fau.edu is offline

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, August 13th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 13th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday