The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Thursday, November 19th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Thursday, November 19th from 3:00AM to 7:00AM
[NETWORK MAINTENANCE] Boca Raton Campus – Sunday November 15th from 5:00 a.m. until 7:30 a.m.
OIT will be performing maintenance on core network equipment on the Boca Raton campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to networked services on the Boca Raton campus, connectivity from Boca Raton to the internet, and connectivity from Boca Raton to other campuses.
OIT Maintenance, Thurs. Nov 12 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/12/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Database Maintenance
Description of change: OIT will apply the October 2020 Oracle patchset updates to all production databases
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits
Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD-OwlDone, DWPROD-FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
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Confluence Upgrade
Description of change: OIT will upgrade Confluence to the latest version
Downtime window start: 11/12/2020 5:00 AM
Downtime window end: 11/12/2020 7:00 AM
Affected services: kb.fau.edu
Expected End-user impact: During this time, Confluence (kb.fau.edu) will be offline.
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Copy Decrypted AP Files to Admissions Folder on ANDISEC
Description of change: OIT will apply a new process for loading AP test scores for Admissions Office
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.
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Insert school codes into SWREDIT table
Description of change: OIT will make some changes to the SWREDIT table in Banner to insert school codes.
Downtime window start: 11/12/2020 3:00 AM
Downtime window end: 11/12/2020 5:00 AM
Affected services: Sending out EDI Transcript Requests
Expected End-user impact: During this time, no end-user impact is expected.
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OnBase Registrar Form for Change of Name
Description of change: OIT will release new Registrar form and workflow for Change of Name form.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: OnBase
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be able to securely submit change of Name request, which will ease workflow for students and Registrar office.
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Residency Code Updates
Description of change: OIT will update residency query to post back to the correct SGDSTDN record.
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: Owl Residency Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change a better and more accurate process will be in place for students and Residency team.
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Update Degree Applicable Package
Description of change: OIT will update code to provide more accurate degree applicable courses for students
Downtime window start: 11/12/2020 12:00 AM
Downtime window end: 11/12/2020 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, more accurate degree applicable courses will be available for students.
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[RESOLVED] OIT Help Desk Ticketing System Unavailable
UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.
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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.
OIT
Wellness Attestation Report not currently updating
We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.
OIT
OIT Systems Maintenance, Thurs. Oct 29 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Enable additional security controls for Microsoft Teams
Description of change: OIT will be enabling additional controls for Teams to allow users to select a higher level of security
Downtime window start: 10/29/2020 6:00 AM
Downtime window end: 10/29/2020 6:05 AM
Affected services: Microsoft Teams
Expected End-user impact: During this time, no end-user impact is expected. After the change existing Teams will be able to enable guest access
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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/29/2020 4:00 AM
Downtime window end: 10/29/2020 7:00 AM
Affected services: Papercut printing
Expected End-user impact: During this time, users will not be able to print using the FAU Pay-for-Print service.
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Server Maintenance
Description of change: OIT will be performing maintenance on 2 web/app servers.
Downtime window start: 10/29/2020 3:00 AM
Downtime window end: 10/29/2020 6:00 AM
Affected services: boc22cfprod1: expo, cfadmin, SecureRedirect, Directory, Crosswalk, FacStaffAlert, NetLookup, ServiceAwards, Transient, SoftLic, TechFee, VPAS, GradeMan, OBIGen, SoarIn4, tuna1p: https://atlantic.fau.edu/library/admin, https://atlantic.fau.edu/FrevvoAPI,
https://atlantic.fau.edu/library/capstone/capstoneStudent/create, https://atlantic.fau.edu/library/admin/etd/student/create
Expected End-user impact: During this time, services hosted by these servers will experience downtime. Ideally we only expect about 10-15 minutes of downtime for each server.
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Sensitive info purge from Banner database
Description of change: Create a process to purge Banner sensitive info such as SSN, driver’s license records, direct deposit records of non-students, non employees, and applicants that applied more than five years ago.
Downtime window start: 10/29/2020 12:00 AM
Downtime window end: 10/29/2020 12:00 AM
Affected services: Banner tables
Expected End-user impact: During this time, no end-user impact is expected. Sensitive information will be deleted from Banner database
OIT Systems Maintenance, Thurs. Oct 15 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/15/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance – Success Network (Starfish)
Description of change: OIT will be adding data storage space to a backend processing server for the Success Network (starfish).
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: Success Network/Starfish Advising web site components
Expected End-user impact: During this time, no end-user is expected. However, if downtime is necessary to correct problems, then students cannot make appointments with advisors and advisors cannot document their appointments.
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Banner 8X/XE Financial Aid Regulatory upgrade/admin pages releases
Description of change: This upgrade release and administrative pages release are required for regulatory compliance.
Downtime window start: 10/15/2020 3:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: During the brief downtime, users may receive an error message when uding the administrative pages.
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Server configuration change
Description of change: OIT will be modifying parameters of the storage system at NWRDC to increase security
Downtime window start: 10/15/2020 6:00 AM
Downtime window end: 10/15/2020 6:05 AM
Affected services: All services at Northwest
Expected End-user impact: During this time, no end-user impact is expected.
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Research Computing Master Node Move
Description of change: OIT is updating research computing master nodes ip address.
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 6:00 AM
Affected services: Koko HPC Cluster
Expected End-user impact: During this time, no end-user impact is expected.
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Banner Maintenance – Sept 30 & Oct 1 from 3:00AM to 7:00AM
On September 30 and October 1 between 3:00AM and 7:00AM, the Banner system will be unavailable in order for OIT to install regulatory releases.
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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 1)
Description of change: The Financial Aid office require several Ellucian releases installed (as pre-requisite items) for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start 9/30/2020 3:00 AM
Downtime window end 9/30/2020 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.
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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.
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OIT Systems Maintenance, Thurs. Oct 1 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/01/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: The following databases on the boc22mssqloit2 cluster will be offline for a short period while moved.
FAU-FRM
PeopleAdminReportingDB
Microsoft.MgmtSvc.Config
Microsoft.MgmtSvc.Store
Microsoft.MgmtSvc.PortalConfigStore
Microsoft.MgmtSvc.MySQL
Microsoft.MgmtSvc.SQLServer
Microsoft.MgmtSvc.WebAppGallery
Microsoft.MgmtSvc.Usage
SCSPFDB
ADSync
FAU-FRM-TEST
FAUDW
CitrixBocaVirtualAppsSite
CitrixBocaVirtualAppsLogging
CitrixBocaVirtualAppsMonitoring
SESDB
SkillsoftIS
InternationalServices
vcenter_vcdb
vcenter_umdb
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.
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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.
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Recalculate Tuition after Residency Verification
Description of change: Trigger recalculation of tuition after residency is verified and posted back to SFAREGS. Currently does not automatically recalculate tuition properly when new residency code posts to Banner in Residency process.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected. The change will update tuition for students more accurately post residency verification.
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Update Financial Aid Counselor Functions
Description of change: Update Financial Aid Counselor Functions:
1. updated the Starfish counselor
2. removed the code for the veterans code check
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: Starfish
Expected End-user impact: During this time, no end-user impact is expected
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Server Upgrade
Description of change: OIT will be upgrading one of its file servers.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 6:00 AM
Affected services: andisecgco\UGC file share
Expected End-user impact: During this time, no end-user impact is expected. After the change, mac users will need to remap the share. Windows users will need to disconnect the old share and the new share will be mapped via GPO
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OwlRes Portal Updates
Description of change: Change to OwlRes Portal to display special verbiage when RSVF has status code of DP. Update query for UG and GR to pull First and Last Name from SPRIDEN instead of SWTETBL to be more accurate. Update query to use level by term instead of confirmation number.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: Owl Residency Custom App
Expected End-user impact: During this time, explanatory wording for DP status students will be added; More accurate first and last name on Residency affidavit. Remove duplicate links for students having multiple apps.
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Online programs conversion
Description of change: Convert online degree programs to regular programs and add a online campus code in students’ curriculum data.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 3:30 AM
Affected services: Banner data
Expected End-user impact: During this time, no end-user impact is expected.Banner curriculum data will be updated after the change.
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KPI Data Automation
Description of change: Create automated schedule for data to pull into KPI custom app from Data Warehouse on a daily basis.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: KPI Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change, faster updated data for Deans and Colleges and IEA in the KPI Portal will be provided.
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OnBase Residency Changes
Description of change: Update information needed queue to clear our daily for Non-Degree, and add a removal button for all three queus. Update Residency form logic for Qualification by Exception. Add queues for Non-Degree per semester. Add confirmation emails upon verification for each level.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: OnBase
Expected End-user impact: Easier to navigate and use information needed queues. Better options on the Residency Affidavit for students. Students to receive emails stating verifcation automatically will cause less confusion.
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OnBase Registrar Form for SSN Change
Description of change: Release new Registrar Form and workflow for Change of SSN form.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: OnBase
Expected End-user impact: During this time, no end-user impact is expected. After the change, students can securely submit change of SSN request digitally, which will ease the workflow for students and Registrar office.
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OIT Systems Maintenance, Thurs. Sept 24 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Canvas API Application Updates
Description of change: OIT will be making updates to the UserManagement and ObserverManagement Applications in Canvas
Downtime window start: 9/24/2020 5:00 AM
Downtime window end: 9/24/2020 6:00 AM
Affected services: The updated applications will be briefly affected
Expected End-user impact: During this time, users of the updated applications might notice a brief disruption at the time of update.
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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 18.0.3 to 20.0.0 in preparation for migration to the new production environment in October.
Downtime window start: 9/24/2020 4:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Papercut printing.
Expected End-user impact: During this time, users will not be able to print.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on 2 of its servers.
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Active Directory @ NWRDC
Expected End-user impact: During this time, no end-user impact is expected. There may be authentication delays during the maintenance window for systems at NWRDC.
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OIM View Modification to change Attended Role for Exit Process
Description of change: When a student withdraws from the university via the Exit Form II, Registrar’s sets the student as inactivated for the future term. This was causing problems with student’s access to Canvas, etc. OIT will make a change to code to fix the attended role to include active registration.
Harvest Package: general_182331_modify-attended_swvoimw-function_20200902
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 5:00 AM
Affected services: CANVAS and OIM
Expected End-user impact: During this time, no end-user is expected
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