OIT Systems Maintenance – Thurs. Jan 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: During this time, users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed.

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Updates to Self Service Account
Description of change: We are applying patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod, mcoracle, bbloracle
Expected End-user impact: During this time services listed above will be unavailable at times.

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Security Enhancements for public facing IIS servers.
Description of change: OIT is changing the cryptographic protocols that are allowed for IIS servers that are public facing. Beginning on the 25th only TLS 1.2 will be allowed to those servers. The servers will still be able to use other protocols, but the servers no longer be able to accept any protocol other than TLS 1.2.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various. Mostly *.fau.edu websites hosted on Windows Servers running IIS. See Affected Systems for a list of IIS servers that will be affected.
Affected systems: ADCON, BBC, BOC22BANRDBRKR1, BOC22BANRDBRKR2, BOC22CFDEV1, BOC22CFDEV2, BOC22CFPROD1, BOC22CFPROD2,
BOC22DEVEMS, BOC22DMS01, BOC22FINAID, BOC22FUSION, BOC22HOU3, BOC22IEA1, BOC22IEADEV1, BOC22KOFAXCAP, BOC22KOFAXCAPT,
BOC22RDWEB, BOC22SATRANE, BOC22TALWEB1, BOC22TALWEB2, BOC22TALWEBDEV1, BOC22TALWEBDEV2, BOC22WAPPORTAL, BOC22WAPSPF,
BOC22WEB5, BRAIN, CONTROLLER, DORSRV1, DORSRV2, ECHOAPI, ECHOAPITEST, ECHOPROC1, ECHOPROC6, ECHOPROC7, ECHOPROC8, ECHOTEST,
ECHOWEB, FAUWEB5, FAUWEB6, ISS, ISSDEV, NWRDCREMOTECON, PINKY, SCOM, XITRACS, XITRACSTEST, YAKKO
Expected End-user impact: During this time, systems will be unavailable when the servers are rebooted for changes to take effect. Afterwards clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Posted in Banner and Admin Systems, Instructional Technologies, Systems

[Resolved] Frevvo is currently down

Frevvo has now been restored, as have the dependent services.

~~The Frevvo form server is currently down. This impacts, but is not limited to, the following:~~

~~Graduate Admissions Application~~
~~Undergraduate Admissions Application~~
~~Frevvo forms created under the fau.edu tenant~~

~~We are currently investigating the cause and will provide updates as they are available.~~

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

Potential Issues Connecting to the Campus VPN

VPN users connecting to the VPN may encounter an error that says “Authentication Rejected by Server” when they attempt to connect to the VPN. This is caused by a bug introduced in a recent Windows Update patch. If you encounter this error, upgrade your VPN client by downloading a new version from the VPN webpage. The VPN webpage is accessible from the OIT homepage. If you do not encounter the problem, and are prompted by the VPN to upgrade your client, allow it to do so to avoid potential issues in the future.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems: boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change: OIT will be moving several IPs from the old load balancer to the new load balancer hardware.
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change Systems, fauapps
Affected services: Coldfusion apps, OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu
Expected End-user impact: During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems: 3 Marketing on-prem content players.
Expected End-user impact: During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[COMPLETED] Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

The network maintenance scheduled for this morning was completed at 6:30 a.m. All services are expected to be operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance on Saturday, November 25th from 6:00 a.m. until 6:30 a.m. During this time, networked services on the Boca Raton campus will be intermittently unavailable for 15-20 minutes. All services are expected to be returned to normal operation before 6:30 a.m.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

[Resolved] Mediasite Catalog Presentation Video Service Temporarily Unavailable

An issue that was preventing playback of Mediasite Catalog Lecture Capture presentation videos has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing

OIT System Maintenance – Thurs. Oct 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Virtualapps system maintenance
Description of change: A security update is being applied to the system
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: virtualapps.fau.edu
Affected systems: netscaler gateway for virtualapps
Expected End-user impact: During this time, users will be unable to use any virtual apps that are being served out by the virtualapps.fau.edu site.

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Server Maintenance – Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to a newer OS version
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable

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Application Maintenance – Workday Location Improvements
Description of change: We are deploying changes that will improve accuracy to our Workday Locations information provided by our Campus Operations and Building management team.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday, AssetWorks,
Affected systems: boc22devproc, Workday
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance – Banner Upgrades/Patches
Description of change: OIT will be installing several Banner upgrades and patch releases on Thursday, October 19, 2017.
The Financial Aid office has requested the installation of the Financial Aid administrative version 9.3.4 administrative pages as a means to bring production up-to-date for distribution of funds. These releases serve as pre-requisites and co-requisites for the requested administrative pages.
Pre-Requisite releases: General 8.9.2 upgrade and 8.9.2.1 patch, Admin Common version9.3.7 administrative pages, General version 9.3.5 administrative pages, Financial Aid version 9.3.4 administrative pages
Co-Requisite releases: Student 8.13.2 upgrade, Student 9.3.6 administrative pages, Accounts Receivable 8.5.3 upgrade, Accounts Receivable 9.3.4 administrative pages
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All Banner Services
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner.

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Posted in Banner and Admin Systems, Systems, Workday