OIT Systems Maintenance, Thurs. Oct 6 from 3:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/06/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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FAU Account Self Services Updates
When: 5:00AM – 6:00AM
Affected Services: OIM, Self Service Accounts Portal
Affected Systems: boc22oimp01, boc22oimp02
Description of Maintenance: Update SSL cert for third party SMS service. This should resolve an issue we are seeing with users unble to reset their passwords using SMS password reset feature.
User Impact: Users may not be able to change their password during the restart process.

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Echo System restart
When: 7:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed ahead of the switch over for Oct 10. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.

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Enable TLS support for Ironport email servers
When: 4:30AM – 5:00AM
Affected services: Incoming email
Affected systems: bertx, berty
Description of maintenance: We are enabling support for encryption between our email servers and other email servers in the world that are willing to support it.
User impact: No user impact is expected

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PGP Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: OIT will be upgrading pgp server from version 3.32 to version 3.4
User impact: No user impact is expected

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Verasmart upgrade
When: 12:00AM – 2:00AM
Affected services: Phone Billing
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading our verasmart software to the latest version
User impact: The phone billing system will be offline during this time.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Sept 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner application filesystem migration
When: 5:00AM – 6:00AM
Affected services: Banner Jobsub, CleanAddress, Appworx, DARS
Affected systems: bannerprd
Description of maintenance: Migrate Banner application files to new storage
User impact: Scheduled jobs may fail to execute during this period.
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Migrate vip data drives to new netapp storage
When: 5:30am – 6:00am
Affected services: VIP document management system accessed via vip.fau.edu
Affected systems: boc22vipdata01
Description of maintenance: OIT will be moving data stored on the vip document management systems to the new netapp data storage appliances
User impact: Users will not be able to access scanned documents or upload new scans into the vip document management system

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Posted in Banner and Admin Systems, Systems

[COMPLETED] TouchNet Payment Processing System – Maintenance, Wed. Sept. 21 from 3:00AM to 7:00AM

UPDATE – 9/21/2016

TouchNet maintenance has completed successfully. All systems are back online and operating as expected.

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The TouchNet payment processing system will be undergoing maintenance; from 3:00am to 7:00am – EST on Wednesday 9/21/16.

This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.

Posted in Banner and Admin Systems, Systems

[COMPLETE] Banner and ODS Maintenance

Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.

Posted in Banner and Admin Systems

Banner and ODS Maintenance

Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.

Posted in Banner and Admin Systems

Single Sign On Upgrade

The Single Sign system on will be upgraded Friday August 19th from 3 am – 6 am to improve system performance. During this time users may experience reduced performance when logging into some services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

Single Sign On Maintenance

The Single Sign system on will be restarted Friday August 12th at 3 am – 5 am to improve system performance. During this time users may experience reduced performance when logging into some services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

[RESOLVED] Online Helpdesk System Unavailable

The issue has been resolved and the Online help desk system is back online.

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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

SSO Maintenance

We are experiencing minor performance issues on the original single sign on servers affecting logins to Reports.fau.edu, Student On Boarding, Banner Self Service and other central authentication services. We are currently rebooting the servers to increase their performance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

08/2/2016 Single Sign On Upgrade

Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be patched to provide enhanced usability for Office 365, Student Onboarding and better integration with legacy single sign on systems.
User impact: Single Sign On will be intermittently available during the upgrade.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

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