OIT Systems Maintenance, Thurs. Jan 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.
In addition, the following systems will be specifically impacted:

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Banner Upgrades (General and Student Modules)
When: 3:00AM – 7:00AM
Affected services: No services will be impacted
Affected systems: Banner General and Banner Student
Description of maintenance: These upgrades are required as pre-requisites for the Financial Aid 8.25.0 upgrade which was released in early January 2016
User impact: No end-user impact is expected

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Migrate Davie network support systems to new hardware
When: 6:00AM – 7:00AM
Affected services: DHCP, DNS, Domain authentication, Papercut
Affected systems: dav90pcprt01, davdcfau01, davdcirm01, dhcpdav1, dnsdav1, ldapdav1
Description of maintenance: OIT will be migrating several systems that support user authentication and network services on the Davie campus to new hardware
User impact: No end-user impact is expected

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Talisma license key update
When: 5:00AM – 6:00AM
Affected services: Talisma
Affected systems: Talapp01
Description of maintenance: OIT will restart the talisma application server to put in place a license key update.
User impact: Users will not be able to login to the talisma client while the application server restarts.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments.

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday, January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice. We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

TouchNet Systems Unavailable Wednesday, January 20 from 3:00AM to 5:00AM

The TouchNet payment processing system will be undergoing maintenance on Wednesday, January 20 from 3:00 am to 5:00 am. –

During this time, student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable and will not be able to handle any payment requests.

We expect all systems to be back online no later than 5:00 am that morning.

Posted in Banner and Admin Systems, Systems, Uncategorized

Network Maintenance – Tuesday 12/22/2015 from 5:00 a.m. until 5:30 a.m.

OIT will be performing maintenance on the core network on the Boca campus from 5:00 a.m. until 5:30 a.m. During this time, most services on the Boca campus will experience a service interruption lasting approximately 15 minutes. Connectivity to and from the internet for most users will not be affected during the maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] FAU Experiencing Degraded Internet Performance

FAU’s primary connection to the internet was restored at 7:00 this morning. The degraded internet performance issues have now been resolved and all services are expected to be running at normal speeds.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[UPDATE] FAU Experiencing Degraded Internet Performance

Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution. Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Resolved: Single Sign-On Issues

Single Sign-on failed to work as expected this evening October 20th, 2015. We have corrected the problem and will monitor the servers for the next few hours. We have confirmed that Blackboard, Workday, EZProxy, OwlApps (Google Applications) and other related services are now accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday

[Resolved] ANDISEC Accessibility

ANDISEC drives should now be accessible.

Posted in Banner and Admin Systems, Educational Technologies, Email

ANDISEC Accessibility

Users may experience difficulty accessing ANDISEC services. We are investigating and will update this post regularly.

Posted in Banner and Admin Systems, Educational Technologies, Systems

Single Sign-on errors

Users may have experienced difficulty logging into Blackboard, Workday, Office 365 and other single sign-on services. We are investigating and will update this post regularly.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Workday