OIT will be performing network maintenance on Dec. 28 through 29 starting at 11:00 p.m.

Networking and Security will be performing maintenance from 11:00 p.m. on Sunday, December 28 until 6:00 a.m. on Monday, December 29, 2014.  Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

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[Completed] Network maintenance on December 22 starting at 12:01 a.m.

The network maintenance scheduled for December 22 has been completed.

Thank you

Posted in Banner and Admin Systems, Network and Telecom, Systems

Echo360 Maintenance 2:30pm – 5:00pm

Echo360 will be unavailable from 2:30 pm – 5:00pm.

The Echo class video system is being updated to provide access to the latest features from Echo360 and correct ongoing issues with the system.

All users  will be unable to view , edit,  or uploading media via ESS during the downtime,

End-user impact should be  minimized at this time, as regular term classes will no longer access content stored in the Echo system.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

Network maintenance on December 22 starting at 12:01 a.m.

Networking and Security will be performing maintenance from 12:01 a.m. until 6:00 a.m. on Monday, December 22, 2014. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

Thank you

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Postponed] network maintenance on December 18 and 19 starting at 12:01 a.m.

The network maintenance originally scheduled for December 18 and 19 has been postponed due to an unforeseen conflict with the academic calendar.  We will reschedule the network maintenance to take place on Monday, December 22 at 12:01 am.

Thank you

Posted in Banner and Admin Systems, Network and Telecom, Systems

[postponed] Network maintenance on December 18 and 19 starting at 12:01 a.m.

Networking and Security will be performing maintenance from 12:01 a.m. until 6:00 a.m. on Thursday and Friday, December 18 and 19, 2014. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

 

Posted in Banner and Admin Systems, Network and Telecom, Systems

VIP Document management system is not functioning properly

** update:  Users can now see other document classes now via a workaround, but the problem has not been fully resolved yet.

 

Users are currently unable to view any student records except for the ones in the FERPA document class.   Systems is aware and is currently attempting to work with the vendor on the problem.   ETA not available at this time.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs., Nov. 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Description of maintenance: UCS firmware upgrade. OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
User impact: No end-user impact is expected
Affected services: No services are impacted by this maintenance
Affected systems: boc22hv[01-14], boc22esxi[01-06], ieadata, as5, bba4, ecswins01, bba3, jira, boc22adfs, boc22mssqldev1, duo, bba8, idm4p, boc22cm102srv4, boc22cm102srv10, bbredis1, ibiweb, dhcpboc1, appadmin, labcam3, bba7, printonline, idm2, eprint2, boc22reports1, boc22mssql21, fauappsrv2, ieaweb, ldapboc1, boc22spapp1, remotecon, lintalon1, XenZDC2, XenAPP-Office, coeweb, boc22nasmvi, issdev, boc22dirsync, sacs, frevvo1, cas1, ecswins02, lintalon0, comvmsql01, ls-snap, shoutcast, FileLocker1, bbm1, labcam4, boc22mssql22, exchangeca03, ls-osd, ls-matlab, bba6, boc22mssql11, labcam5, bba9, taldev02, cosweb1, boc22vcenter1, migrate365, freeze, talonx2, acsmem04, as4, bba10, boc22spwfe1, gitlab, ugapp3, yakko, labcam2, frevvot, fauwebdev, lists, acsmem01,
bba1, comvmweb01, aptitudesrv, PapercutOffice, acsmem02, XenAPP00, comvmadi01, bba11, hpc, cuttlefish, bba2, dnsboc1, boc22pcprt01dev, XenLIC, madcat1p, filelocker2, Brian Test 1, mcclient, pinky, ugapp1, boc22adfsp, boc22pcapp01, XenSF1, boc22cm102srv1, XenSF2, controller, bba5, ugapp4, XenZDC1, jobs.finaid,
ugapp5, boc22mssql12, boc22pcapp02dev, boc22barr, r25-webservice, iss, boc22aptven, boc22cm102srv9, XenAPP01, visualsvn, boc22cm102vrt101mrtg, piwik1, boc22pcapp01dev, ugapp2, XenAPP02, labcam1

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When: 5:00AM – 6:00AM
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact:The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: controller.fau.edu

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When: 8:00AM – 9:00AM
Description of maintenance: ​Upgrade disk and shelf firmware in NetApp filers bocana01 and bocana02. It is all done while the systems are up and running. No downtime is required. I would like to do it during the day next week.
User impact: No end-user impact is expected
Affected services:  None
Affected systems: NetApp filers bocana01 and bocana02

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

RESOLVED: Echo360 Service Restart

10/23/2014   6:50am   The Echo360 service has been restarted, and users can once again access Echo360 materials.

The tapestry cache corruption issue that demanded the restart has been resolved.  Publishers can now be edited within the course level of ESS.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Password Synchronization Issues

We are currently experiencing an issue with password not synchronizing to all FAU services/systems after being reset.  We are working to resolve this issue as soon as possible.

Please do not reset your password until this issue has been resolved.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized