Emergency Network Maintenance – Wednesday November 26th from 3:00a.m. until 3:30a.m.

Communications Infrastructure will be performing network maintenance from 3:00a.m. until 3:30a.m. on Wednesday November 26th to resolve issues with network slowness. During this time there may be a short network outage lasting approximately 5 minutes. If such an outage occurs, this outage will affect connectivity between FAU and the internet.  This maintenance is expected to temporarily resolve the following issues that have been reported by end users:

Frequent pauses in Echo360 recordings

Poor Voice-over-IP quality (Non-FAU VoIP providers such as Skype)

Slow / Laggy performance of Remote Desktop sessions for VPN users

Slow / Laggy performance in online games from on-campus housing

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

Resolved: Echo360 Service Emergency Restart

RESOLVED:  Echo360 will be intermittently unavailable from 3:30-4:00 pm.  The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.  Any user viewing an Echo recording will have their service interrupted while the item restarts.

 

The service has been restarted and captures are now being  routed to the processing queue as designed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

ODS Production

ODS production unavailability has been rescheduled to tomorrow, Wednesday (11/27/2013) from 12:01pm to 12:15pm in order to redirect WebFOCUS to point to the newly upgraded version 8.4.1.

Posted in Banner and Admin Systems

ODS Production

ODS production will be unavailable Tuesday (11/26/2013) from 12:01pm to 12:15pm in order to redirect WebFOCUS to point to the newly upgraded version 8.4.1.

Posted in Banner and Admin Systems

WebFOCUS production issue – resolved

WebFOCUS production has been restored and is now available.

Posted in Banner and Admin Systems

WebFOCUS production issue

WebFOCUS production is currently unavailable due to a filesystem corruption issue.  OIT is currently performing a recovery and will send out a second notice once the system is available.  Please be advised that any ReportCaster jobs scheduled during this time will have to be resubmitted.

Posted in Banner and Admin Systems

Banner FAUP availability this Sunday (11/24/2013) – update

Banner FAUP will be intermittenly unavailable this Sunday (11/24/2013) between 8:00am and 4:00pm for scheduled jobs, only.  Any scheduled Banner jobs running during this time may be terminated.  Registration processes or requests for transcripts, etc. will not be impacted.

Posted in Banner and Admin Systems

Banner FAUP availability this Sunday (11/24/2013)

Banner FAUP will be intermittenly unavailable this Sunday (11/24/2013) between 8:00am and 4:00pm.  Any processes running during this time may be terminated.

Posted in Banner and Admin Systems

OIT service interruption [update]

OIT has identified a storage problem which was the cause for the service outage. The problem has been corrected and services are returning to their normal state. We thank you for your patience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

OIT service interruption

OIT has experienced a problem in its data center which are affecting multiple services, some of which are:

– DNS
– Blackboard
– Sharepoint
– Internal websites

We are investigating the problem and will post another update at 7:30am. We appreciate your patience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems
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