RESOLVED: Echo360 will be intermittently unavailable from 3:30-4:00 pm. The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested. Any user viewing an Echo recording will have their service interrupted while the item restarts.
The service has been restarted and captures are now being routed to the processing queue as designed.
ODS production unavailability has been rescheduled to tomorrow, Wednesday (11/27/2013) from 12:01pm to 12:15pm in order to redirect WebFOCUS to point to the newly upgraded version 8.4.1.
ODS production will be unavailable Tuesday (11/26/2013) from 12:01pm to 12:15pm in order to redirect WebFOCUS to point to the newly upgraded version 8.4.1.
WebFOCUS production has been restored and is now available.
WebFOCUS production is currently unavailable due to a filesystem corruption issue. OIT is currently performing a recovery and will send out a second notice once the system is available. Please be advised that any ReportCaster jobs scheduled during this time will have to be resubmitted.
Banner FAUP will be intermittenly unavailable this Sunday (11/24/2013) between 8:00am and 4:00pm for scheduled jobs, only. Any scheduled Banner jobs running during this time may be terminated. Registration processes or requests for transcripts, etc. will not be impacted.
Banner FAUP will be intermittenly unavailable this Sunday (11/24/2013) between 8:00am and 4:00pm. Any processes running during this time may be terminated.
OIT has identified a storage problem which was the cause for the service outage. The problem has been corrected and services are returning to their normal state. We thank you for your patience.
OIT has experienced a problem in its data center which are affecting multiple services, some of which are:
– DNS
– Blackboard
– Sharepoint
– Internal websites
We are investigating the problem and will post another update at 7:30am. We appreciate your patience.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
When: 6:00 – 7:00AM
Affected services: smtp.fau.edu
Affected systems: smtp.fau.edu
Description of maintenance: We are restructuring and consolidating mail servers to simply the email flow architecture and to enforce spam and virus scanning.
User impact: End-users in this change will refer more to users running various mail servers or services on campus: 1. Possible rate limiting until we add server to exception list. 2. Email originating from exception list servers (e.g. blackboard, ibiweb) will not be virus or spam scanned. 3. Possible firewall blocks until security adds new rules for server.
When: 5:00 – 6:00AM
Affected services: swise.fau.edu
Affected systems: swise.fau.edu
Description of maintenance: We are freeing the swise.fau.edu server from its restrictive, physical shell to allow it to become a virtual entity.
User impact: https URLs and apps served by swise.fau.edu will be unavailable. These include: Clearwire, Electronic Thesis, Scholarship Management System, Strategies & Tips for Academic Recovery, Writing Across Curriculum, and True Blue.
When: 5:00 – 7:00AM
Affected Services: ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected Systems: odsprod
User Impact: Affected services will be unavailable during the maintenance window.
Reason: Oracle database ODSP needs to be patched for ODS 8.4.1
When: 3:00 – 7:00AM
Affected services: Banner FAUP: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Accounts Receivable upgrade 8.4.4, Accounts Receivable upgrade 8.4.5, Student Self Service 8.5.4.3 & 8.5.4.4 patches
User impact: FAUP may be unavailable during this time
When: 3:00 – 6:00AM
Affected Services: Banner production, Blackboard production
Affected Systems: bannerprd, bannerprddr, bbloracle, bbloracledr.
User Impact: Affected services will be unavailable during the maintenance window.
Reason: Oracle database patch set updates and host patch installations
When: 4:00AM – 6:00AM
Affected services: secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu, fauftp1
Affected systems: FAUWeb1, FAUWeb6
Description of maintenance: OIT will be migrating the secure.fau.edu, secure2.fau.edu, and ulrweb.fau.edu websites to a new server. Additionally, fauftp1 will move as well.
User impact: Secure.fau.edu, secure2.fau.edu, ulrweb.fau.edu and fauftp1.fau.edu will be intermittently inaccessible during the window. These sites also affect secure andi, student and home pages; plus the mealplans, oig, orientation, dotnetdev, and changeGappsPassword sites.
When: 4:00 – 6:00AM
Affected services: Talisma
Affected systems: Talisma
Description of maintenance: We will be applying the newest hot fix to talisma per the request of admissions. Talisma will be unavailable from 4-6 am. This new patch also requires the talisma client to be patched. Admissions will contact their users to let them know about the downtime and the client change.
User impact: Talisma will be unavailable from 4-6 am.