OIT Systems Maintenance, Thursday, March 7, from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Blackboard, Banner INB & SSB, Exchange IMAP & POP, Xpresssion/Voicemail, Single-Sign On (SSO.fau.edu)

When: Thursday, March 7th and Friday, March 8th
Affected Systems: phone service in building 36
Affected Services: phone service in building 36
Description of Maintenance: The telecommunications cable that provides phone service to Building 36 was damaged during the recent hot water pipe break in the tunnel. Jade Communications will be replacing the splice kit and repairing the cable.
User Impact: There will be intermittent outages of phone service throughout building 36 during the days outlined

When: 3:00 AM – 7:00 AM
Affected Services: Banner SSB & INB
Affected Systems: Banner
Description of Maintenance: The following updates will be installed in Banner production: Student 8.5.5 upgrade, Student Self-Service 8.5.4 upgrade, Student 8.5.6 upgrade, Student Self-Service 8.5.4.1 upgrade, Faculty and Advisor Self-Service 8.5.4.1 upgrade, Self-Service Banner New Look and Feel
User Impact: Banner Self-Service – the user will not be able to log in. Banner Student INB – response time may be a little slower than normal. Loss of connection may occur.

When: 3:00 AM – 6:00 AM
Affected Systems: exchangeca03, fauwebdev, issprod, fauappsrv1, boc22cm102srv1, boc22cm102srv10
Description of Maintenance: The systems group will be migrating these virtual machines from HVCLUSTER to boc22hvclust01.
User Impact: The following systems will be unavailable for approximately 20-60 min during the window: exchangeca03 (IMAP & pop), fauwebdev, issprod, fauappsrv1, boc22cm102srv1, boc22cm102srv10

When: 3:00 – 3:30 AM
Affected Systems: adcon, ls-osd, acsmem02, vcboc02, ecswins01, wsus, remotecon2, iss, SQLTestHost01, cosweb1, acsmem01, as5, boc22cm102srv4, acsmem04, vcboc01, fauweb2, ls-matlab, finaid, mcclient, ls-minitab, ls-spss, printonline, aptitudesrv, controller, ecswins02, boc22cm102vrt101mrtg, issdev, remotecon, jobs.finaid, ls-snap, ucslinuxtest, freeze
Description of Maintenance: The UCS cluster virtual switch must be reconfigured to allow for better management.
User Impact: Vpn users may have issue connecting during this time. The following systems will be unavailable for approximately for 30 minutes during the window: adcon, ls-osd, acsmem02, vcboc02, ecswins01, wsus, remotecon2, iss, SQLTestHost01, cosweb1, acsmem01, as5, boc22cm102srv4, acsmem04, vcboc01, fauweb2, ls-matlab, finaid, mcclient, ls-minitab, ls-spss, printonline, aptitudesrv, controller, ecswins02, boc22cm102vrt101mrtg, issdev, remotecon, jobs.finaid, ls-snap, ucslinuxtest, freeze

When: 3:00 AM – 5:00 AM
Affected Services: Blackboard, Ibiweb, Ieaweb, Web proxy (octopus)
Affected Systems: As5, Bacula, Bba[1-6], Bbm1, Bbt1, Cuttlefish, Fauappsrv2, Faubib2, Freeze, Frevvo1, Ibiweb, Ieadata, Ieaweb, Jira, Ls-matlab, Ls-minitab, Ls-osd, Ls-snap, Ls-spss, Mad-development, Nsboc1, Octopus, Pinky, Piwik1, Printonline, R25-webservice, Sacs, Zen[1-2]
Description of Maintenance: We would like to update the firmware to the HP Blade Chassis to prepare for the migration of the hosts from Server 2008 R2 to Server 2012
User Impact: The following services will be offline for small periods of time during the window:
Blackboard, Ibiweb, Ieaweb, Web proxy (octopus)

When: 4:00 AM – 7:00 AM
Affected Services: Myfau, Banner Forms, Blackboard, Sharepoint, LDAP(ds.fau.edu), CAS, IDM, Talon, owlapp, TMS (tandberg), Test Myfau, Boca www.fau.edu. www.fau.edu itself should not be interrupted as it will failover to NWRDC during the periods of downtime.
Affected Systems: BigIP
Description of Maintenance: Upgrade BigIP system version from BIG-IP 10.2.0 Build 1789.0 to BIG-IP 10.2.4 Build 732.0.
User Impact: Intermittent downtime and erratic service behavior at failover points during the upgrade process. Services hosted by BigIP load balancers will be interrupted. These include and are not limited to: Myfau, Banner Forms, Blackboard, Sharepoint, LDAP(ds.fau.edu), CAS, IDM, Talon, owlapp, TMS (tandberg), Test Myfau, Boca www.fau.edu. www.fau.edu itself should not be interrupted as it will failover to NWRDC during the periods of downtime.

When: 5:00 AM – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Middleware will be making a config change and pushing it to all blackboard app servers. We are doing this config change to provide better fault tolerance in case we have to take application servers out of rotation. Blackboard will be unavailable from 5:00-6:00 AM, we will roll back the config change in case the fix does not work.
User Impact: Blackboard will be unavailable between 5:00 AM and 6:00 AM

When: 5:00 AM – 6:00 AM
Affected Services: Blackboard
Affected Systems: Blackboard
Description of Maintenance: Middleware will be applying two patches to the blackboard servers to fix small outstanding issues.
User Impact: Blackboard will be unavailable between 5:00 AM and 6:00 AM

When: 5:00am to 6:00am
Affected Services: none expected
Affected Systems: none expected
Description of Maintenance: A package for mssql will be added to the main webservers that are responsible for www.fau.edu. This is to allow webpages that rely on an mssql backend to run properly. Servers will be updated one at a time to ensure that there are no interruptions in service.
User Impact: No anticipated downtime

When: 5:00 AM – 7:00 AM
Affected Services: Xpressions/Voicemail
Affected Systems: Xpressions/Voicemail
Description of Maintenance: CI will be working with our vendor Siemens to install service patches on the Xpressions servers
User Impact: The Xpressions/Voicemail servers will be offline during the window

When: 5:00 AM – 7:00 AM
Affected Services: Open Scape Voice (OSV)
Affected Systems: Open Scape Voice (OSV)
Description of Maintenance: CI will be working with our vendor Siemens to install Service patches on the OSV servers
User Impact: No anticipated downtime

When: 5:00 AM – 6:00 AM
Affected Services: Single-Sign on (SSO.fau.edu)
Affected Systems: CAS
Description of Maintenance: SSO.fau.edu will be updated to support Banner single sign on and Service Logout Redirection.
User Impact: There will be a period of 5 to 10 minutes where users will not be able to log in to services supported by SSO.fau.edu

When: 5:30 AM – 7:00 AM
Affected Services: Banner Production, Banner Test, Blackboard Production, Blackboard Test, Appworx, Iplanet Mail, Oracle Management, ODS Production
Affected Systems: Bannerprd, Banoradev, Bbloracle, Boc22ora01, Boc22ora02, Boc22ora03, Mcoracle, Modena, Odsprod
Description of Maintenance: Connect the ACP cables (secondary path) for the new SAS storage that was added to bocana01 (NetApp FAS3240 filer) on January 24th. After connecting these cables, we may need to quickly disconnect one end of the SAS cables that we added to get them coiled properly in the rack.
User Impact: No anticipated downtime

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Completed – OIT Network Maintenance on March 6, 2013

On Wednesday, March 6, 2013, between 5:00 am and 6:00 am, OIT will perform maintenance on the core network router on the Boca Raton Campus. This upgrade will cause an interruption to the data networks on the Boca Raton campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance. Thank you

Posted in Banner and Admin Systems, Educational Technologies, Systems

New Computer Virus outbreak

We would like to provide you with an update regarding this latest strand of computer virus:

– This latest computer virus is called ChangeUp. – It is a self-evolving computer virus thus it is more difficult to catch. – Microsoft has no solution to clean this virus as of this reporting, and we are in the process of contacting Microsoft as well. Their lines and support center are inundated. – Symantec has information to contain this computer virus; however, there is no clean up solution short of restoring the Operating System. – Currently, we have 15 reported cases on campus and we are in the process of contacting these users to restore their systems. – Share drives will be taken off line at 2:00PM today in order to move this service behind FAU Firewall. This will prevent new strands of this virus from reaching these shares. – Symantec anti-virus will continue to run to identify variations of this virus on well over 200 shares over the next 48 hours. – Well over 100 sites around the country that are distributing this virus should be blocked based on recommendations from Symantec. We are in the process of blocking these sites.

As more information becomes available we will share it with you. In the meantime, share drives consisting of drive Q:, N:, O:, P: and special drives will be taken off-line for emergency migration behind the firewall.

We truly apologize for this; however, this virus is serious and it has already infected several major organizations around the country.

OIT/MB

Posted in Banner and Admin Systems

Banner TEST & DEVL clonings

Banner TEST will unavailable during the day this Monday, 2/25/2013, in order to perform a clone from a backup copy of production FAUP.

Banner DEVL will be unavailable during the day on Wednesday, 2/27/2013, in order to perform a clone from a backup copy of TEST taken after 2/25/2013.

Posted in Banner and Admin Systems, Systems

Spread of New Computer Virus

OIT is dealing with a spread of virus that is persistent. It is impacting our network drives (ANDI) and some files stored on the drives are infected.

Please refrain from accessing files on shared drives today. We are currently working with several vendors to run virus scans to ensure the issue is resolved.

Unfortunately this is a new strand of virus and vendors are scrambling to find a resolution. There is a strong indication that this started with the older version of Java being exploited.

We apologize for any inconvenience this may cause.

OIT

Posted in Banner and Admin Systems

Recent changes to VPN and email access

Due to the latest number of phishing attacks from compromised accounts, we have blocked access to the internal SMTP server (smtp.fau.edu) from remote systems that connect via VPN until further notice. VPN users should continue to use Outlook Web Access, Outlook or MyFAU from remote systems. For those using non-Outlook email clients but still connect to Exchange, please refer to the information located here for detailed settings regarding IMAP, POP and authenticated SMTP.

Thank you,
OIT

Posted in Banner and Admin Systems, Network and Telecom, Systems

fauguest wireless network unavailable

The wireless network “fauguest” is not working properly. We are working to resolve this issue. We apologize for the inconvenience.

Posted in Banner and Admin Systems

HelpDesk, Blackboard My Information, Ldap and Dhcp Maintenance Complete

The HelpDesk, Blackboard My Information Building Block, Ldap and Dhcp maintenance was completed successfully.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thursday, Feb 7, 2013 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/7/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 AM – 7:00 AM
Affected services: Banner INB & SSB
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Attendance Tracking 9.0.0 upgrade + patch, Course Catalogue/Class Schedule 9.0.0/9.0.1 upgrades, Faculty Grade Entry 9.0.0/9.0.1 upgrades, DBEU – Database Extension Utility, HR/Payroll 8.8.1.5, 8.8.1.6 & 8.8.1.7 patches, Employee Self-Service 8.8.1.2 patch, Finance 8.8.0.4 patch
User impact: Users will not be able to log into Banner INB or SSB.

Posted in Banner and Admin Systems

Banner maintenance Thursday morning

Banner production (FAUP) maintenance including Banner XE installations, the Database Extension Utility, module updates and patches is scheduled for this Thursday (2/7/2013) morning from 3:00am to 7:00am. The following production systems will be unavailable during this time: Banner (INB & SSB), AppWorx & ePrint.

Posted in Banner and Admin Systems, Systems