The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 11th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Friday, August 11th from 3:00 AM to 7:00 AM
New MYFAU design launches 7/31/23 4am-6am
UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”
UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”
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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu
OIT Systems Maintenance, Thurs. July 27 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server migration
Description of change: OIT will be migrating several servers to new hardware
Downtime window start: 07/27/2023 3:00 AM
Downtime window end: 07/27/2023 4:00 AM
Affected services:DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected
Banner records insert
Description of change: Create Fund Award Schedule Rules and Fund Disbursement Schedule Rules Table records for athletic funds.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 12:05 AM
Affected services: Banner
End-user impact: No end-user impact is expected
Banner program change
Description of change: Modify StarRez Demographic Banner extract program to get @health.fau.edu email address for medical field related students.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected
Network Maintenance – VPN
Description of change: OIT will be upgrading the University VPN with new hardware
Downtime window start: 07/28/2023 5:30 AM
Downtime window end: 07/28/2023 7:00 AM
Affected services: FAU Boca FortiClient VPN (Basic, Advanced, DARPA/ONR)
End-user impact: Boca VPN will be down during the window. NWRDC/DR VPN will remain available.
OIT Systems Maintenance, Thurs. July 13 from 12:01am to 7:00am
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner program change
Description of change: OIT will update Banner function program to accommodate new financial aid counselor.
Downtime window start: 07/13/2023 12:00 AM
Downtime window end: 07/13/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected
[RESOLVED] Issues logging into uAchieve and Office Apps
We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.
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After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.
The issue with logging into the library information systems has been resolved.
We are currently debugging and will update this post as we have a status.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes
BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline
CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported
OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact
Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes
OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.
Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.
RESOLVED – Banner Issues, Slowness and Timeouts
UPDATE 6/15/23 11:08AM:
The change rollback is now complete and we are seeing a significant positive performance impact on Banner Admin and other services. We believe the issue to be resolved at this moment, but we will still be monitoring Banner. If you are having issues, please close all your browser windows and sessions, and re-login to Banner Admin.
UPDATE 6/15/23 10:46AM:
Our Systems team is working on reverting back a change that was performed last night with some devices that host services such as Banner. Once this change is reverted, we will recheck the performance on Banner Admin, and see if it is back to normal.
UPDATE 6/15/23 10:00AM:
Ellucian is actively looking at the issue with the performance for Banner Admin. We see that at times it works correctly, but then will slow down and possibly time out. They have restarted services, which produced no change, they are now reviewing all the services in the environment to ensure everything is healthy. We apologize for the inconvenience, we will provide an update once we know more.
ORIGINAL MESSAGE:
We are experiencing issues with our Banner service right now. When users are in Banner Admin sometimes it is processing forms, tabs and saves slowly. In addition, we are seeing that saves and sometimes just form searches are producing a “Your session has expired. Click to reload and access login page” message.
We are having our Ellucian Managed Services Provider review the environment now. Once we have more information, we will update this message. For now users are going to get an inconsistent behavior from Banner Admin and possible Self Service, where it may operate correctly for a few minutes but then start to slow down.
OIT Systems Maintenance, Thurs. June 15 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/15/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/15/2023 6:00 AM
Downtime window end: 06/15/2023 7:00 AM
Affected services: Any websites behind the load balancers.
Main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: No end-user impact is expected.
Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: Active Directory
End-user impact: No end-user impact expected
Decommission system utilized by College IT
Description of change: OIT will be retiring a server utilized by College IT for management work
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: remotecon
End-user impact: remotecon will no longer be available for use. College IT will be instructed to use adcon as a replacement
Enable 2factor authentication for system utilized by IT staff
Description of change: OIT will be enabling 2factor auth for a system utilized by IT staff
Downtime window start: 06/15/2023 7:00 AM
Downtime window end: 06/15/2023 7:10 AM
Affected services: adcon
End-user impact: IT staff will need to use DUO when using Remote Desktop to adcon
Course Entry Quiz: Enrollment modification
Description of change: OIT will make modifications to the Course Entry Quiz
Downtime window start: 06/15/2023 5:00 PM
Downtime window end: 06/15/2023 6:00 PM
Affected services: Course Entry Quiz
End-user impact: Students who have last attendance date in the system will not be required to take the quiz.
OIT System Maintenance, Thurs. June 8 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Endpoint Security Change
Description of change: OIT will be implementing new safeguards for all endpoints.
Downtime window start: 06/08/2023 8:00 AM
Downtime window end: 06/08/2023 8:00 AM
Affected services: Domain joined Desktops and Laptops
End-user impact: No end-user impact is expected.
Configuration change for authentication system
Description of change: OIT will be making a configuration change to the systems that provide Windows authentication.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:05 AM
Affected services: Windows authentication
End-user impact: No end-user impact is expected.
BHRIC Domain Controller Maintenance
Description of change: Research Computing will be performing maintenance on the health.ad.fau.edu domain controllers.
Downtime window start: 06/08/2023 12:05 AM
Downtime window end: 06/08/2023 1:00 AM
Affected services: health domain
End-user impact: There should not be any impact to the end users during this change
Server Maintenance
Description of change: OIT will renew certs
Downtime window start: 06/08/2023 12:00 AM
Downtime window end: 06/08/2023 4:00 AM
Affected services: Any SSO Service
End-user impact: No end-user impact is expected.
Adding monitors to Global Traffic Manager
Description of change: OIT will be adding new monitors to the global traffic manager to make apps on certain clusters be more failover friendly.
Downtime window start: 06/08/2023 6:15 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Services on the k8s cluster that are on the GTMs
End-user impact: No end-user impact is expected as no monitors will be removed until the new one returns green.
Load balancer rotation
Description of change: OIT will be changing the active load balancer.
Downtime window start: 06/08/2023 6:00 AM
Downtime window end: 06/08/2023 7:00 AM
Affected services: Any websites behind the load balancers, such as main fau website, banner.fau.edu, links, lmsapps, talon, owlres, egrades, papercut, myowl, appstatus and more.
End-user impact: We do not expect any end-user impact as the load balancer should fail over gracefully. In case there are issues, the sites behind the load balancers may not be accessible for a few seconds.
Cloud Native Upgrade
Description of change: The Office of Information Technology will be performing an upgrade to the Cloud Native Core in Boca.
Downtime window start: 06/08/2023 5:00 AM
Downtime window end: 06/08/2023 5:30 AM
Affected services: Management of Kubernetes clusters.
End-user impact: No end-user impact is expected.
Update Banner table
Description of change: OIT will make some changes in Banner to allow Registrar’s Office to updated holds.
Downtime window start: 06/08/2023 3:00 AM
Downtime window end: 06/08/2023 3:30 AM
Affected services: Banner
End-user impact: No end-user impact is expected
Emmersion Spanish Placement Test Deployment
Description of change: OIT will apply some changes to improve access to the Emmersion Spanish placement test
Downtime window start: 06/08/2023 5:00 PM
Downtime window end: 06/08/2023 6:00 PM
Affected services: OwlDocs
End-user impact: No end-user impace is expected.