OIT Systems Maintenance, Thurs. March 16 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server operating system upgrade
Description of change: OIT will be upgrading the operating system of a secure file server
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: all andisec shares
End-user impact: Andisec shares will be unavailable for some time during the maintenance window.

Description of change: OIT will apply modifications in Banner to restrict fully online students from registering for in-person/on-campus courses.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: Banner SSB registration app, Banner admin registration form
End-user impact: No end-user impact is expected during the maintenance window. After the change, fully online students will not be able to register of partial or fully in-person courses.

Apply Banner Patch
Description of change: OIT will apply a regulatory Financial Aid patch in Banner.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 5:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected.

Update Acceptance Email for Non-Degree Students
Description of change: OIT will apply an update to the acceptance email that non-degree students receive.
Downtime window start: 03/16/2023 12:01 AM
Downtime window end: 03/16/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance window. After the change, the acceptance letter for non-degree students will be updated.

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, March 24th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. March 9 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server software upgrade
Description of change: OIT will be upgrading software on a secure file server
Downtime window start: 03/09/2023 3:00 AM
Downtime window end: 03/09/2023 3:30 AM
Affected services: All ANDISEC shares
End-user impact: ANDISEC shares will be unavailable for a short period of time during the window.

Adding two new load balancers to BigIP cluster
Description of change: OIT will be adding two BigIP load balancers to prepare for future changes.
Downtime window start: 03/09/2023 6:00 AM
Downtime window end: 03/09/2023 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.
End-user impact: No end-user impact is expected during this time.

Raiser’s Edge Integration with Workday
Description of change: The purpose of this change is to automatically import data from Raiser’s Edge (FAU’s fundraising and donor management software) into Workday.
Downtime window start: 03/09/2023 10:00 AM
Downtime window end: 03/09/2023 11:00 AM
Affected services: Workday and Raiser’s Edge
End-user impact: No end-user impact is expected.

REDCap Update
Description of change: OIT will perform a routine REDCap update.
Downtime window start: 03/09/2023 12:00 AM
Downtime window end: 03/09/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Banner and Admin Systems, Systems, Workday

Data Center Storage Maintenance

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

FAU Graduate Admissions App Intermittent issues

The Graduate Admissions App (cobapp.fau.edu) is currently offline due to problems with a back-end system. The problem is being investigated and we will update this post when it is online.

Posted in Banner and Admin Systems, Systems

[RESOLVED] MYFAU internal pages not loading

The MYFAU issue has been resolved and all pages should be loading correctly.

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Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, February 24th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Feb 2 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/02/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be updating servers supporting banner and data warehouse
Downtime window start: 02/02/2023 3:00 AM
Downtime window end: 02/02/2023 5:00 AM
Affected services: Banner and ODS
End-user impact: Banner and ODS will be unavailable during the window

Graduate Application Upgrade
Description of change: The Graduate College Admissions Application will be updated to enable new features affecting the College of Business and other corporate program admissions applications.
Downtime window start: 02/02/2023 3:00 AM
Downtime window end: 02/02/2023 8:00 AM
Affected services: cobapp.fau.du, Kubernetes
End-user impact: Applicants and Employees (College of Business, and Graduate College)

Posted in Banner and Admin Systems, Systems