OIT Systems Maintenance, Thurs. April 27 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/27/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner program change
Description of change: Create New Banner program to populate Workday payroll accounting adjustment records into a Financial Aid Banner table.
Downtime window start: 04/27/2023 12:01 AM
Downtime window end: 04/27/2023 1:00 AM
Affected services: Banner and Workday
End-user impact: No end-user impact is expected with this change.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. April 20 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Zoom – New Meeting Join Flow
Description of change: Zoom has created a new meeting join experience and will be enforcing it on all accounts this month. The new join flow will help to improve the user experience of joining a meeting. For more information on what is changing, please review the FAQ page. https://support.zoom.us/hc/en-us/articles/11461720682509
Downtime window start: 04/20/2023 7:00 AM
Downtime window end: 04/20/2023 7:00 AM
Affected services: Zoom
End-user impact: Users will experience a new join flow. Change is mostly cosmetic and eliminates some redundant steps when joining a meeting.

Server Upgrade
Description of change: OIT is performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/20/2023 12:01 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using any of the services that using the server for remote desktop services, termincal services, or VID.

Endpoint Software Change
Description of change: OIT will be making a configuration change to Office 365 apps software on endpoints.
Downtime window start: 04/20/2023 8:00 AM
Downtime window end: 04/20/2023 8:30 AM
Affected services: Office 365 app installations on Intune managed computers.
End-user impact: Office 365 apps may be forcibly closed going forward to install updates if they have reached the update deadline (7 days).

Identity Management Pain Point fixes
Description of change: The accounts management team has identified two pain points that cause the Help Desk to receive call tickets. These adjustments will automatically correct issues with the Outlook Global Address list and users mistakenly being provided Outlook 365 mailboxes.
Downtime window start: 04/20/2023 5:00 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: Outlook 365 and OIM
End-user impact: 365 mailboxes will be correctly de-provisioned from users who are no longer STUDENT, EMPLOYEE, CONTINGENT with access, or COURTESY.

Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

OIT Systems Maintenance, Thurs. April 13 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

EDI Transcript Modifications – Civics Literacy Compliance
Description of change: As part of Civics Literacy compliance, OIT will be adding two new values to the EDI transcripts, Civic Literacy Assessment and Civic Literacy Course completion.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 12:10 AM
Affected services: EDI Transcripts
End-user impact: No end-user impact is expected during the change.

REDCap Update
Description of change: OIT will peform routine REDCap updates.
Downtime window start: 04/13/2023 12:01 AM
Downtime window end: 04/13/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Remote Desktop Session (RDS) Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/13/2023 4:00 AM
Downtime window end: 04/13/2023 6:00 AM
Affected services: RDS licensing
End-user impact: Some users using VDI and terminal service may be impacted during the change.

Banner Registration Self Service Maintenance
Description of change: The servers hosting the Banner Self Service Registration service will undergo maintenance while new software installations conducted.
Downtime window start: 04/13/2023 8:00 AM
Downtime window end: 04/13/2023 9:00 AM
Affected services: Banner Self Service Registration
End-user impact: Students may be impacted during the change.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, April 21st from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday,April 21st. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. April 6 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 4:00 AM
Affected services: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
End-user impact:The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

Text update to undergraduate international email acknowledgment
Description of change: OIT will update the wording and remove fax number on international email acknowledgement
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Not applicable
End-user impact: No end-user impact is expected

Adding term name in welcome message for early start students in Owldone
Description of change: Term name was added to welcome message to be displayed to ESP students.
Downtime window start: 04/04/2023 6:00 PM
Downtime window end: 04/04/2023 6:01 PM
Affected services: OwlDone
End-user impact: No end-user impact is expected.

Update the transcript received date in Banner
Description of change: For SSAR transcripts, in Banner, the transcript received date needs to reflect the SSAR load date to Banner instead of SSAR submission’s date.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: Undergraduate applicants

eTranscript Deployment in Banner Production
Description of change: Ellucian eTranscripts with FAU customization have been implemented that enables secure, real-time electronic authentication, production, and transfer of PDF transcripts between the National Student Clearinghouse® and FAU student system. This allows students and alumni to request their transcripts at any time and receive an official transcript PDF.
Downtime window start: 04/06/2023 3:00 AM
Downtime window end: 04/06/2023 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Banner function program change
Description of change: OIT will update the financial aid counselor assign function program for 202301.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Modification to Oracle Identity Management View
Description of change: OIT will adjust some fields in Oracle Identity Management system
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

OIM View student flag criteria modification
Description of change: OIT will change logic for students to allow for their account to remain active 1 year after graduation.
Downtime window start: 04/06/2023 12:01 AM
Downtime window end: 04/06/2023 12:10 AM
Affected services: Oracle Identity Management (OIM)
End-user impact: No end-user impact is expected during the change.

REDCAP Maintenance
Description of change: Research Computing will be performing updates to REDCap. During this time REDCap will not be available
Downtime window start: 04/06/2023 12:00 AM
Downtime window end: 04/06/2023 3:00 AM
Affected services: RedCAP
End-user impact: During this time REDCap will be offline and not able to be used

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED]MYFAU experiencing issues

We’re currently experiencing degraded performance issues with MYFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.

OIT is working with the vendor to restore the service as soon as possible.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 16 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server operating system upgrade
Description of change: OIT will be upgrading the operating system of a secure file server
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: all andisec shares
End-user impact: Andisec shares will be unavailable for some time during the maintenance window.

Description of change: OIT will apply modifications in Banner to restrict fully online students from registering for in-person/on-campus courses.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: Banner SSB registration app, Banner admin registration form
End-user impact: No end-user impact is expected during the maintenance window. After the change, fully online students will not be able to register of partial or fully in-person courses.

Apply Banner Patch
Description of change: OIT will apply a regulatory Financial Aid patch in Banner.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 5:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected.

Update Acceptance Email for Non-Degree Students
Description of change: OIT will apply an update to the acceptance email that non-degree students receive.
Downtime window start: 03/16/2023 12:01 AM
Downtime window end: 03/16/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance window. After the change, the acceptance letter for non-degree students will be updated.

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, March 24th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. March 9 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server software upgrade
Description of change: OIT will be upgrading software on a secure file server
Downtime window start: 03/09/2023 3:00 AM
Downtime window end: 03/09/2023 3:30 AM
Affected services: All ANDISEC shares
End-user impact: ANDISEC shares will be unavailable for a short period of time during the window.

Adding two new load balancers to BigIP cluster
Description of change: OIT will be adding two BigIP load balancers to prepare for future changes.
Downtime window start: 03/09/2023 6:00 AM
Downtime window end: 03/09/2023 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.
End-user impact: No end-user impact is expected during this time.

Raiser’s Edge Integration with Workday
Description of change: The purpose of this change is to automatically import data from Raiser’s Edge (FAU’s fundraising and donor management software) into Workday.
Downtime window start: 03/09/2023 10:00 AM
Downtime window end: 03/09/2023 11:00 AM
Affected services: Workday and Raiser’s Edge
End-user impact: No end-user impact is expected.

REDCap Update
Description of change: OIT will perform a routine REDCap update.
Downtime window start: 03/09/2023 12:00 AM
Downtime window end: 03/09/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Banner and Admin Systems, Systems, Workday

Data Center Storage Maintenance

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized