Monitoring – Mediasite has taken steps to mitigate the delay in channel presentation availability. Presentations should start appearing in their respective channels over the next hour.
We continue to monitor the process.
Mediasite Presentation Delay
Mediasite presentations may be delayed from appearing in their respective channels beyond the nominal 24-hour window. We are investigating with the vendor and will post updates as they become available.
Direct link and embedded presentation appear to be unaffected.
[RESOLVED] Errors When Accessing Canvas Quizzes
UPDATE – This incident has been resolved.
Some users are reporting “502 Bad Gateway” errors when trying to access New Quizzes in Canvas. Instructure is currently working on a fix for the issue. We’ll update this post as we receive more information. Immediate updates are available at: https://status.instructure.com/incidents/6v72tv0hs8fv
Posted in Canvas / LMS, Instructional Technologies
[Resolved] Mediasite Inaccessible
Mediasite is available once again.
Posted in Canvas / LMS, Lecture Capture
Mediasite Inaccessible
Following the scheduled maintenance window, Mediasite is not accessible. We have alerted our hosting partner and they are working towards a resolution.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Zoom Maintenance
The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.
Thank you for your patience as we worked to restore full functionality.
Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts
Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.
Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.
We will provide another status update by 10:00 AM tomorrow.
Thank you for your patience as we complete this process.
OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.
During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.
All other accounts will not be impacted.
We appreciate your patience as we work to ensure Zoom services run smoothly.
[RESOLVED]Canvas Integration Service Interruptions
Canvas is fully functional.
Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.
[RESOLVED] Canvas Log In Issues
Canvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible.
Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT Help Desk at 561-297-3999 if you continue to experience issues.
[RESOLVED] AWS Outage Affecting Canvas
Due to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas.
Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were restored. If you continue to experience any issues, please contact the OIT Help Desk.
Tagged with: systems, wordpress
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
Zoom: Multiple Services
Zoom has identified service degradation over multiple services and is working on a resolution.
Posted in Canvas / LMS, Video Conferencing