Canvas is fully functional.
Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.
[RESOLVED]Canvas Integration Service Interruptions
[RESOLVED] Canvas Log In Issues
Canvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible.
Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT Help Desk at 561-297-3999 if you continue to experience issues.
[RESOLVED] AWS Outage Affecting Canvas
Due to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas.
Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were restored. If you continue to experience any issues, please contact the OIT Help Desk.
Tagged with: systems, wordpress
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized
Zoom: Multiple Services
Zoom has identified service degradation over multiple services and is working on a resolution.
Posted in Canvas / LMS, Video Conferencing
[Resolved] Mediasite Catalog
The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.
Posted in Canvas / LMS, Lecture Capture
[Update] Mediasite Catalog
We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
Posted in Canvas / LMS, Lecture Capture
Mediasite Catalog
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom Canvas Integration Errors
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
- Go to https://fau-edu.zoom.us and click the Sign In button.
- If prompted, sign in with your FAU credentials.
- Click the Meetings button in the navigation menu on the left.
- Click the title of your upcoming meeting.
- Click the copy button for the Invite Link (screenshot below):
- Paste the link in a message/announcement to the attendees/students that need to attend.
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.
[Resolved] Issue with multiple Zoom Services
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Posted in Canvas / LMS, Video Conferencing
[Monitoring] Mediasite Unavailable (FAU networks)
Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.
Posted in Canvas / LMS, Lecture Capture