WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.
[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]
Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/23/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Pay-for-print upgrade
Description of change: OIT will upgrade the Pay-for-Print server (Papercut) to the newest version.
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 7:00 AM
Affected services: Pay-for-print
Expected End-user impact: Pay-for-print services will be unavailable during the maintenance window.
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Storage configuration modification
Description of change: OIT will enable a configuration option for the storage supporting the virtualization environment.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:05 AM
Affected services: N/A
Expected End-user impact: No end-user impact is expected.
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Application modification
Description of change: OIT will enable Automatic Upgrades of Malwarebytes cloud clients.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:15 AM
Affected services: Malwarebytes cloud clients, though the clients will not notice anything.
Expected End-user impact: No end-user impact is expected.
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Canvas Tool Updates
Description of change: OIT will update the following Canvas tools to fix bugs and add new features:
User Management, Course Management, Observer Management
Downtime window start 9/23/2021 5:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: UserManagement, ObserverManagement, and CourseManagement
Expected End-user impact: The tools mentioned above will be momentarily unavailable when updates are being performed.
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Spam Filter Configuration Change
Description of change: OIT will be changing a setting related to email disclaimers on our spam filters.
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 4:00 AM
Affected services: Inbound FAU email
Expected End-user impact: No end-user impact is expected.
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Server Upgrade
Description of change: OIT will be applying updates to one of its mail servers.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: On-Premises Exchange
Expected End-user impact: On-Premises Exchange is primarily used for 365 email management by the Help Desk. During this time mailboxes and distribution groups will not be able to be created/changed/deleted.
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Virtualization Upgrade
Description of change: Research Computing will upgrade the research computing private cloud to the latest version.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: HPC Cluster, Storage, Senior Design Projects
Expected End-user impact: No users should not be affected by this upgrade; however, there is a chance the machines could fail.
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The issue with authenticating Mediasite logins has been resolved.
We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.
[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.
Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here: https://techcheck.cengage.com/. We’ll update this message as updates come in.
[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.
When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.
Follett Discover is currently unavailable. We are working with Follett Technical Support to resolve the issue as soon as possible.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 3:00a.m. until 7:00 a.m. on July 29th. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailableOIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services:
Banner production
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
DWPROD: OwlDone
DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
Account claiming
Password resets
MSOP Instance
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 4:00 AM
Affected services: DNS lookups on dnsnw1.fau.edu
Expected End-user impact: DNS lookups on dnsnw1.fau.edu will fail during the maintenance window.
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Server Maintenance
Description of change: OIT will be performing server maintenance on a core system from 5:00a.m. until 7:00 a.m. on July 29th. During this time, access to the Mediasite application may be unavailable
Downtime window start: 7/29/2021 5:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services: Mediasite
Expected End-user impact: Mediasite application will be offline during the move
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