** UPDATE**
The help desk ticketing system is back online.
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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.
OIT
[RESOLVED] Help Desk Ticketing System Unavailable
[Resolved] Respondus Lockdown Browser with Monitor Option (Webcam) Unavailable
[Update] All exams that use Respondus Monitor are now available and working.
[earlier message]Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable. We are working to resolve this as quickly as possible.
- ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected.
- ❌Exams/Tests using Lockdown Browser & Monitor (webcam) are currently unavailable.
Posted in Canvas / LMS, Educational Technologies
[Resolved] Respondus Lockdown Browser with Monitor Option Unavailable
[Update] All exams that use Respondus Monitor are now available and working.
[earlier message] Exams that are using Respondus Lockdown Browser with the Monitor option is currently unavailable.
We are working to resolve this as quickly as possible.
- ✅Exams/Tests using Lockdown Browser ONLY (without monitor) are working as expected.
- ❌Exams/Tests using Lockdown Browser & Monitor are currently unavailable.
Posted in Canvas / LMS, Educational Technologies
Mediasite Video Cloud Upgrade
Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on May 30, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Playback Issues
[13:05] Service has been restored and SonicFoundry continues to monitor the system
[10:27] SonicFoundry is aware of issues within the Mediasite Video Cloud environment, and is investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Posted in Canvas / LMS, Lecture Capture
Turnitin Scheduled Maintenance: May 2, 2020, 11 AM – 3 PM
On May 2, 2020, Turnitin will require an emergency maintenance window from 11 AM – 3 PM EDT as a preemptive measure to avoid rescheduled maintenance work. During this time, users may experience problems submitting papers for any Turnitin assignments in Canvas courses. The maintenance should only take the first two hours of this window, however we ask that you plan for the full duration. Faculty, please use this Help Desk Request if you need assistance adjusting any Turnitin assignments that are due during the maintenance window.
Posted in Canvas / LMS, Educational Technologies
[Resolved] Mediasite – issues within the Mediasite Video Cloud environment
17:30 EDT – Users still having trouble viewing videos or accessing Mediasite will need to clear their browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
13:21 EDT – Services have been restored
11:39 EDT – We are aware of issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Duo Two-Factor Authentication delays and failures
4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.
4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.
This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.
[RESOLVED]WebEx: Currently unable to login
This issue has been resolved.
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At this time the WebEx authentication is unavailable. If you are not already logged into WebEx you will be unable to login.
We are working to resolve as soon as possible and apologize for any inconvenience.
OIT
Posted in Canvas / LMS, Educational Technologies
[Resolved] Webex Meetings: Users unable to connect to Meeting services
Locations: US data centers
Apr 16, 6:18 PM EDT
Monitoring – A network event caused specific service traffic to be interrupted across the US Webex data centers. While we continue our root cause analysis to identify the source of the traffic interruption, additional mitigations have been implemented to ensure we avoid a recurrence. Services have been fully restored and engineering will continue to monitor the global Webex environment.
Apr 16, 05:44 PM EDT
Identified – Engineering continues to work to restore services and we are now seeing Meetings services recover. Engineering is working to complete the remediation activities. Affected users should retry their operation to connect. Mobile clients, Webex Teams, Webex Messenger, Webex Devices, SIP connections, PSTN audio-call in and other video devices are also available join methods. Engineering will provide updates as the restoration activities complete and we move into a monitoring status.
Apr 16, 04:42 PM EDT
Identified – Meeting services hosted within the US data centers are experiencing delays and failures joining or utilizing the Meetings services. Engineering is taking corrective actions to work to restore services. Users that are affected can retry or wait for the join as some joins are succeeding, but are delayed. Users can also join ongoing meetings using audio call-in. Users may also now be able to connect using Webex Teams or video devices (SIP). We are working quickly to restore services and will provide updates as quickly as we can.
Apr 16, 04:19 PM EDT
Investigating – Engineering is working on addressing an issue affecting meeting joins for users connecting to the SJC and DFW US data centers. Affected users will see error messages or failures when joining using the desktop or Webex Teams client. Engineering is working to restore services. We apologize for this impact and will provide updates as soon as they are available.
Posted in Canvas / LMS, Video Conferencing